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Start up error 'could not find user document directory'

Community Beginner ,
Mar 03, 2018 Mar 03, 2018

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Hi there,

I just installed the paid version of Premiere Pro, but when I open it I get the following error. Does anyone know how to fix it?

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correct answers 1 Correct answer

Community Beginner , Mar 31, 2018 Mar 31, 2018

Hi Kevin,

Our IT team managed to solve it. Thanks

Dilani

On Sat, 31 Mar 2018, 1:42 PM Kevin-Monahan, <forums_noreply@adobe.com>

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Community Expert ,
Mar 03, 2018 Mar 03, 2018

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Create a shortcut of Adobe Premiere Pro on Desktop.

Right click and " Run as Administrator "  and check.

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New Here ,
Dec 05, 2022 Dec 05, 2022

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LATEST

This does not work

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Adobe Employee ,
Mar 05, 2018 Mar 05, 2018

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Moving this to Premiere Pro CC​ community.

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LEGEND ,
Mar 05, 2018 Mar 05, 2018

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Perform Steps 3D, G and H below.

Unofficial Premiere Pro Troubleshooting Guide

If that didn't work, keeping those steps in place, next try Step 3F.  If still no joy, try 3E.

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New Here ,
Mar 06, 2018 Mar 06, 2018

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I have this issue also on a work laptop that has our files on a network.  Photoshop, Indesign, & Illustrator all launch fine.  I get the error about not finding user documents directory for Premier and Character Animator.  Tried the Adobe Chat with no luck and also turning off Windows Defender, and running as an administrator.  I cannot create another profile for the laptop.  How can I get the program to store files on the local drive rather than the network?

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LEGEND ,
Mar 06, 2018 Mar 06, 2018

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Step 3G from the Troubleshooter will do it.

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New Here ,
Mar 06, 2018 Mar 06, 2018

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I don't have a choice but to use my network login on this laptop and I wanted to use it since it has the webcam for animator.  Is there a way to get it to install to the c drive rather than using network?

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LEGEND ,
Mar 07, 2018 Mar 07, 2018

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I don't have a choice

Then you might be out of luck.

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Adobe Employee ,
Mar 30, 2018 Mar 30, 2018

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Hi DilaniG,

Are you still experiencing this issue or have you solved it? Please let us know.

Thanks,

Kevin

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Community Beginner ,
Mar 31, 2018 Mar 31, 2018

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Hi Kevin,

Our IT team managed to solve it. Thanks

Dilani

On Sat, 31 Mar 2018, 1:42 PM Kevin-Monahan, <forums_noreply@adobe.com>

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Contributor ,
Jun 11, 2018 Jun 11, 2018

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Can you tell up HOW they solved it?

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Contributor ,
Jun 11, 2018 Jun 11, 2018

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I just got off the phone with Microsoft.  In Defender, I had to go to Virus & threat protection / Ransomware Protection and "Allow an app through Controlled folder access".  Then browse to Premiere Pro.exe and After Effects.exe  - FIXED

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New Here ,
Mar 31, 2018 Mar 31, 2018

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Find librares on your pc and with right clik choose "restore default libraries"

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New Here ,
Mar 31, 2018 Mar 31, 2018

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All your library files like pictures, videos and other must be located on disk c/user

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