System Compatibility Report Video NIVIDIA GeForce GTX 1050Ti

[Von Walen]

Hello everyone. I was getting this prompt from Premiere Pro 2020 in my old computer (ASUS from the Windows 8 era). So I decided to upgrade to a new computer. Today I purchased a new laptop with all the bells and whistles....and get the same report. My computer is a HP Omen, 125GB, NVIDIA GeForce GTX Graphics and 8th Generation Intel Core. The people in the computer shop insisted that it would easily deal with Premiere Pro...but now I get the same error as my old laptap? Help!!!

[SamLanes]

This is most likely a driver issue.
Which graphics processor does the message refer to? The message will appear in reference to any onboard graphics card, as well as specialist graphics card, so it may be referring to that.
If you tell us what the message is asking for, we may be able to point you in the direction of the correct driver to remove the message.

[Von Walen]

Hi Sam,

The "System Compatibility Report" message reads:

VIDEO   NVIDIA GeForce GTX 1050 Ti

Unsupported Video Driver

There is a prompt to "Fix" and this takes you to the Adobe driver instruction page but this doesn't really contribute information that solves the problem. It just tells us to download a current driver. But this computer is brand new. 

[SamLanes · Accepted solution]

It is very rare that a computer arrives with the correct driver for a particular purpose (and especially rare that it is the latest version), so this doesn't strike me as odd. Nvidia especially release new drivers all the time.

Based on the information you've provided,this should be the latest driver for your system:

https://www.nvidia.com/Download/driverResults.aspx/155649/en-us

Try installing that, and see if it helps.

[Von Walen]

And that has fixed the issue. I attempted to replicate the Fix on my old laptop and the specs did not support the new/latest driver...so the new laptop was absolutely required....phew. 

Sam many thanks indeed.