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system crashing

New Here ,
Aug 24, 2023 Aug 24, 2023

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 I am currently using premiere pro on my windows pc and get random error of video memory management internal(bluescreen) and the whole system crashes and restarts. This only happens while I use premiere pro.
Also it happens while I start a new project and as soon as I starting importing clips to the project same error happens. 

PLEASE HELP

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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Hi dhruti2624328133k7,

 

We're sorry to hear about this. Let us know the version of Premiere Pro that you are using & the system specs (OS version, CPU, GPU & RAM). 

 

Thanks,

Sumeet

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