the installer encountered error that caused the installation to fail

[t_hi94918273]

Hello! I am trying to download a pkg file but I cannot and it just keeps saying the installer encountered an error that caused the installation to fail.

I do not know how to fix this. Please help.

[John T Smith]

What is a pkg file?

Are you trying to install Premiere Pro?

[t_hi94918273]

A pkg file is a package file used to install software. and yes.

[caroline_edits]

Hi there,

Sorry to do this to you but my first instinct is that your issue would be best served with our chat support. They will be able to look through all the different windows of your installation and figure out what went wrong.

Contact Customer Care

Please let me know if this is not an option for you and we will do our best here in the forums!

Thank you!

Caroline

[t_hi94918273]

There is no Premiere Pro support for this. I checked everything.

[Peru Bob]

What version of Premiere Pro?

What operating system?

[t_hi94918273]

Trying to install the 2017 version