unable to import video files shot from an Iphone to Premiere Pro CC 2020.

[Kazim Ratnani]

I am unable to import video files shot from an Iphone SE 2020 to Premiere Pro CC 2020. The error it is showing is Unsupported format or damaged File. Please help me with that.

[Ann Bens]

Post screenshot of clip in MediaInfo in TREEVIEW.

Updating to 2021 might solve the issue.

[Kazim Ratnani]

Here, Please have a look.

[Peru Bob · Accepted solution]

The clip is Variable Frame Rate.
Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

[Kazim Ratnani]

Thank you So Much for this amazing Help.

[Kazim Ratnani]

Appreciate your time & efforts

Thank You once again.