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Unable to launch Adobe premiere pro, Error is : Initialization Failure Invalid <K, T> key.

Community Beginner ,
Dec 02, 2024 Dec 02, 2024

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After switching to the latest version of adobe premiere pro, I started facing this issue.

Whenever I am trying to launch Adobe premiere pro, the welcome screen appears followed by an error Pop showing the below error.

invalid map key error V2.png

Tried everything to resolve this issue but all turned out to be useless...
If anyone knows solutions to this error please share ASAP.

Below are the solutions I have tried, that didn't worked for me.
1) Uninstalling premiere and installing a lower version then upgrading to the latest one.
2) Resetting the preference while launching the app by pressing Shift key on keyboard.
3) Unstalling and installing premiere followed by a restart of my PC.

Other adobe applications are working fine for me, it's just premiere is causing trouble.


Here are my system config:

Premiere Pro version 25.0

Processor: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz

RAM: 16 GB

Windows Edition: Windows 11 Pro 64 Bit
Version 23H2
Graphics: Intel UHD 1 GB.

Thank you in advance.






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correct answers 1 Pinned Reply

Adobe Employee , Dec 04, 2024 Dec 04, 2024

Hi @sushant 0D44 

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report? Are you getting any pop ups before the crash happens that are asking if you want to report the issue to Adobe? Or are you just seeing this initialization failure message?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

Thanks,

Ian

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Adobe Employee ,
Dec 04, 2024 Dec 04, 2024

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Hi @sushant 0D44 

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report? Are you getting any pop ups before the crash happens that are asking if you want to report the issue to Adobe? Or are you just seeing this initialization failure message?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration!

Thanks,

Ian

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Community Beginner ,
Dec 05, 2024 Dec 05, 2024

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Hello IanB_360,
Here is the info you had requested.

Issue - Unable to launch Premiere Pro application, it shows the below error after showing the welcome screen.
invalid map key error V2.png

Adobe Premiere Pro version number: 25.0
Operating system - Windows 11 Pro 64 Bit
System Info:
CPU:Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
GPU (Intel-based Macs and PCs): AMD Radeon RX 640 and Intel (R) UHD Graphics 630
RAM: 16 GB
Hard Drive: 1.8 TB Free space in C Drive 726 GB
Hard drive is connected through USB Root Hub (USB 3.0).

Video format: Haven't started the project yet.
Workflow details: Not started yet.
Steps to reproduce - Not applicable.
Expected result - Allowed me to work on video editing.
Actual result - Crashing at the launch.


Below are the solutions I have tried, that didn't worked for me.
1) Uninstalling premiere and installing a lower version then upgrading to the latest one.
2) Resetting the preference while launching the app by pressing Shift key on keyboard.
3) Uninstalling and installing premiere followed by a restart of my PC.
4) Updated drivers for both Intel UHD and AMD Radeon.
5) Updated Visual C++ files.

Video fil of the error:


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Community Beginner ,
Dec 11, 2024 Dec 11, 2024

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Hello @IanB_360  just wanted to check if there was any update to my request. 
My work has completely came to stand still due to this issue, hoping to get it resolved as early as possible. Thank you.

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Adobe Employee ,
Dec 11, 2024 Dec 11, 2024

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Hi @sushant 0D44 ,

I am asking the team again to help me look into your issue. Are you able to get a dmp file? Or get to the log crash with Adobe screen at all? Sorry you are still not able to use the product. We will get back to you soon.

Thank you

Ian

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Adobe Employee ,
Dec 11, 2024 Dec 11, 2024

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Hi @sushant 0D44 - Do you have any plugins installed?  Have you tried version 25.1?

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Community Beginner ,
Dec 11, 2024 Dec 11, 2024

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Hello @IanB_360  and @jamieclarke 
I have tried updating to the latest version 25.1 but still the same issue.
There are no plugins installed.

Here is the crash report link from DMP file.
https://drive.google.com/file/d/10hbF59tuqVhCwNuP1j5qy3wFEqywv6xc/view?usp=drive_link

Thank you.

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Adobe Employee ,
Dec 12, 2024 Dec 12, 2024

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Hi @sushant 0D44 - Unfortunately the dump file just shows the aftermath.  We have seen similar issues before, a user was editing their regedit file regarding fonts.  

Have you done anything related to fonts on your system?

Have you tried updating your AMD graphics drivers?

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Community Beginner ,
Dec 12, 2024 Dec 12, 2024

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Hello @jamieclarke 
I have not made any changes to the regedit resgistry related to fonts or any other type.
Sharing you the screenshot of it below:
Regedit font settings.png

Yes, updated drivers for both Intel UHD and AMD Radeon, but didn't resolved the issue.
Thank you.

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Adobe Employee ,
Dec 13, 2024 Dec 13, 2024

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Hi @sushant 0D44 - Can you try two things

1. Can you navigate to C:\Program Files\Adobe\Common\ Then delete everything in the common folder, then launch Premiere

2. Can you navigate to C:\Users\<Username>\Appdata\Roaming\Adobe\Premiere Pro\ Then make a new folder and drag all of the <version> folders into the new folder, then launch premiere

 

Let us know if these help your issue.

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Community Beginner ,
Dec 13, 2024 Dec 13, 2024

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Hello @jamieclarke 

1) The first solution didn't worked for me.
2) For the second one - I cannot see the path as you had shared.

I will share a screenshot of my Folder structure below:

Folder.jpg
Thanks.

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Adobe Employee ,
Dec 13, 2024 Dec 13, 2024

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Hi @sushant 0D44 - You probably need to open your C: drive select the View tab > Show > hidden items

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Community Beginner ,
Dec 13, 2024 Dec 13, 2024

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Hello @jamieclarke I can see the path till Roaming Folder, please check the snap below.

Roaming.png
Thanks.

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Adobe Employee ,
Dec 13, 2024 Dec 13, 2024

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Hi @sushant 0D44 - That is probably where your problem is.  Can you check your permissions on the roaming folder.  Here is an article to help https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html

 

How are you installing Premiere Pro?

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Community Beginner ,
Dec 13, 2024 Dec 13, 2024

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Hello @jamieclarke  I checked Roaming folder, the permissions seems to be fine for me, all the deny options are already unchecked. I am installing Premiere Pro and other adobe programs using creative cloud application.
After effects, Photoshop are working fine for me.

Thanks.

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Adobe Employee ,
Dec 13, 2024 Dec 13, 2024

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Hi @sushant 0D44 - Can you try navigating to the creative cloud desktop app on the app tab, then find the After Effects panel and click the three dots.  Select other versions and choose 24.6.4.  I'm curious if this version will open for you?

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Community Beginner ,
Dec 13, 2024 Dec 13, 2024

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Hello @jamieclarke 
I hope in your last chat you mean to install Premiere Pro 24.6.4, I did installed and tried opening it through creative cloud but had to face the same error.
There is no issue with After Effects.   Thanks.

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Adobe Employee ,
Dec 13, 2024 Dec 13, 2024

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I did in fact want you to install After Effects 24.6.4.  I'm curious if you have the same issues.  It seems you may have some custom install paths on your machine and that is why Premiere is not loading for you.  In the Roaming folder there should be an Adobe folder with a bunch of files that Premiere looks to when loading.

 

When you say that you have Visual C++ files updated what does that mean?  Premiere doesn't rely on systems having updated C++ files, so I'm curious what type of work you are doing?

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Community Beginner ,
Dec 18, 2024 Dec 18, 2024

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Hello @jamieclarke I tried installing After Effects 24.6.4 and it worked fine for me.
I am attaching an image for your reference to check if the path is correct for Roaming Folder.
Can you share an image of the bunch of files that premiere looks to when loading?

Here is the image.
Roaming Folder path.png
About Visual C++ I did that because it was one of the solutions mentioned when the crash report pops up....trying my best to resolve this issue as early as possible.
I am graphic + video editor and I do video editing for my youtube channel mostly related to trekking and digital paintings.

I even tried removing all the folders from roaming-premiere pro folder and tried reinstalling the latest version, but it doesn't add any kind of file to this roaming folder.



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Adobe Employee ,
Dec 19, 2024 Dec 19, 2024

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Hi @sushant 0D44 - Do you have a screenshot of that error message.  I have never seen an error message about updating C++ drivers.  Can you uninstall those drivers?

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