We can’t verify your subscription status...again

Community Beginner ,
Apr 15, 2022 Apr 15, 2022

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Yet again premiere keeps me from doing my work. I'm on the edge of skipping more tha a dacade og monthly payment and move to Da Vinchi or back to Avid again. This program is so unstable and focus on getting new youtubers as customers, that i will call it a nogo for video professionals.

After problems with bugs, dissapearing support for CG caracter, unable to start up the program at all, missing codesc. suddentlyg missing support for Panasonic P2 and so on, suddently i cant start the program due to missing contact to the server ...

We can’t verify your subscription status.

We can’t reach the Adobe servers. 

Last time i coundt edit for a whole day, before it was suddently ok the day after. Now it happens again. I have contact to the internet, ofcouce, my subscribtion is running as normal, i have only one machine running premiere. This is super unprofessionel Adobe. 
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Error or problem , Freeze or hang , User interface or workspaces

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Hi tvn32295250,

 

We're sorry to hear about this. Have you tried signing out of the Creative Cloud Desktop app & signing back in? Also, do you have any firewall active that might potentially block the app from connecting to the internet?

 

Thanks,

Sumeet

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New Here ,
Apr 16, 2022 Apr 16, 2022

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I was advised to make a new account and login from there. It worked fine - but now i'm missing paymant history and so on from my normal account. 

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New Here ,
Apr 17, 2022 Apr 17, 2022

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And now i cant login on the new account :

Skærmbillede 2022-04-15 164654.png

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LEGEND ,
Apr 15, 2022 Apr 15, 2022

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Did you try following the link in your error messages to their troubleshooting guide?

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New Here ,
Apr 17, 2022 Apr 17, 2022

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Yes i did. For some reason the chat window wont come up.

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