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When I click Position in Effect Controls I get spinning wheel - v22.5.0

Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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When I click Position in Effect Controls I get the spinning wheel that takes forever to go away, and even when it does, it is difficult to move the clip within the frame. And eventually it crashes. (Like it just did. Again. So I have to force quit just to post which version of Premiere I'm using.) 

Help! 

I've saved this file with a different name twice now and it keeps happening.

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Editing , Freeze or hang

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correct answers 1 Correct answer

Community Expert , Aug 10, 2022 Aug 10, 2022

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of p

...

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

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Hey dentagency,

 

Sorry for the issue. Are you having this problem with a specific source file? Could you share the source file properties (Project Panel > Right-click on file > Properties) and your system specifications (OS, OS version, COU, GPU, RAM)? Let us know. We're here to help.

 

Thanks,

Ishan

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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Hi Ishan - It's more than one source file, but I attached the file info from the biggest file. macOS 12.5, M1 Max, 64gb RAM.

Thanks, Mike

Screen Shot 2022-08-10 at 8.13.56 PM.png

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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Thanks! I'll try these one at a time now.

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Thought I would give a final report on the solutions. Ultimately, I stopped with resetting the preferences as that seemed to work. It still froze a bit, but over time it seemed to stop. Thanks Peru Bob!

 

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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LATEST

You're welcome. icon_biggrin.gif

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