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Mohanraju29272329oje7
Participant
April 8, 2023
解決済み

when I import files from my folder premiere pro shows A low-level exception occurred in

  • April 8, 2023
  • 返信数 3.
  • 7178 ビュー

hi this is mohan im using premiere pro one day I installed Insta360 Studio after installing the Insta 360 Studio the premiere pro wasn't working properly it's showing this error "A low-level exception occurred in: Insta360Importer(Importer:39)" This is the error I get, again and again, I did soo many trails but I failed so please help me how to solve this problem ThankYou

このトピックへの返信は締め切られました。
解決に役立った回答 marks15982463

I found a fix to this issue: just remove the insta360 plugin in your premiere pro folder on your computer. And it works again. - only use the insta360 studio and download it without the plugin. 

https://www.insta360.com/mobile/support/supportcourse?post_id=10365

返信数 3

marks15982463
marks15982463解決！
Participant
April 11, 2023

I found a fix to this issue: just remove the insta360 plugin in your premiere pro folder on your computer. And it works again. - only use the insta360 studio and download it without the plugin. 

https://www.insta360.com/mobile/support/supportcourse?post_id=10365

    D
    default7zla0u386oyr
    Participant
    April 13, 2023

    Yep. This worked for me. Had the issue for almost a week and literally could not import anything that wasn't a MOV file. Ended up deleting Studio 360 and anything related to it, including the plugin, and have had no issues since. Hope this helps because I was losing my mind last week.

    F
    Faizan_FJH
    Participant
    April 14, 2023

    Yes that is the solution for a windows user as it might have been easy to find the plugin or any file related to the InstaStudio360. But as a MAC user even after uninstalling Insta360 and all the plugins and uninstalling premier pro and reinstalling, it would still reload that one file which is Insta360Importer.bundle. Even if you search this file with the exact name the file doesnt show ( i have no idea why) so i found that file in this location

    /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore 

    I apologise if this is something basic but I really had a tough time finding this file.

      marks15982463
      marks15982463
      Participant
      April 10, 2023

      Please fix this problem, nothing is working now. i can't import any mp4 files at this moment.

      B
      Bisong293184990tot
      Participant
      April 9, 2023
      quoteI installed Insta360 Studio after installing the Insta 360 Studio the premiere pro wasn't working properly it's showing this error "A low-level exception occurred in: Insta360Importer(Importer:39)" This is the error I get, again and again, I did soo many trails but I failed so please help me how to solve this problem ThankYou

      By @Mohanraju29272329oje7

       

      me too I'm dying plz solve this problem. I deleted insta studio, but it still doesnt work.

      B
      Baffy19
      Legend
      April 9, 2023

      @Mohanraju29272329oje7 

      @Bisong293184990tot

      Do the frame editing in the Insta 360 Studio program itself and you will output the finished video, and then integrate your scenes into Pr. Now Pr is a big big problem for many.

       

      S
      Seven Films
      Participant
      April 11, 2023

      I have the same Problem. Now nothing is working. Even with no Insta360 Footage in the Project. It's just not importing.. please help. 

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