Adobe Premiere Pro CC has stopped working

[studiojpic]

I get the following error when I try to run Adobe Premiere Pro CC:

Adobe Premiere Pro CS6 still works well.  The other CC software I tried also work well (Photoshop, After Effects, Audition, etc)

I tried running it from the start menu or from the .exe

I tried running it normally or as an administrator

I tried updating my ATI video card driver, and quicktime just in case, didn't change anything.

I tried uninstalling it, rebooting, reinstalling it, rebooting, and it still doesn't work.

Here's the details:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Adobe Premiere Pro.exe

  Application Version:    7.0.0.342

  Application Timestamp:    5176598d

  Fault Module Name:    StackHash_bd21

  Fault Module Version:    6.1.7601.17725

  Fault Module Timestamp:    4ec4aa8e

  Exception Code:    c0000374

  Exception Offset:    00000000000c40f2

  OS Version:    6.1.7601.2.1.0.256.1

  Locale ID:    1033

  Additional Information 1:    bd21

  Additional Information 2:    bd21f5c92378aee156f149a6ba7e9ffe

  Additional Information 3:    e8df

  Additional Information 4:    e8df4a89e00e0b1300dafab9669ace56

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[videolane]

Thanks so much for the intel update link. Premiere Pro CC is now working on my HP Pavilion DV6 with intel HD graphics 4000 GPU. 

[joetheyeti]

Findwill,

Your fix was the thing that made my Premiere CC work again. I followed the link to the Intel updates, updated the Graphics Driver, and all was good. Thanks for your vey helpful post!!

Dell Inspiron 17R, Intel i7, Windows 7, 64-bit

[ThePetal]

I solved it for me. Don't know whether the solution is here and I missed it, but this is what worked for me.

I updated the NVIDIA Driver and then Prem Pro CC started to launch but failed with the message, "Adobe Premiere Pro could not find any capable video play modules"

So then I check the Cuda support text in the Programs and noticed that my card is listed under my CS6 installation but not with the CC installation. REALLY!!! ADOBE?!? YOU MISSED THAT!?!

Anyway, I added my card to the list (you need to first open and run Notepad as Administrator to be able to save your changes) and now CC launches as it should.

Will probably have to do this with other programs and after some updates,but at least it now works as it should.

Hope this helps others.

[petergaraway]

Hi ThePetal,

Which card do you have?

Thanks!

Peter Garaway

Adobe

Premiere Pro

[ThePetal]

Hi Peter,

My card is NVIDIA GeForce GT 650M in a HP Laptop

[chrisispacman]

I had exactly the same issue. Findwill's link sorted it for me http://www.intel.com/p/en_US/support/detect

I have only just reinstalled fresh windows on a new drive. I thought every driver was up to date but the intel driver detect found the primary graphics driver needed updating.

I'm trialling Premiere Pro CC and it crashed on launch every time.

Product name: HP Pavilion dv7 Notebook PC

Windows 7 Home Premium 64-bit Service Pack 1

Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

Intel(R) HD Graphics 4000

NVIDIA GeForce GT 650M

8GB RAM

[ThePetal]

Hi Peter,

I am very sorry for my earlier misleading comments, but I just realized that my card was listed after all, just out of order. How odd that after I changed my Cuda txt file, I was able to open Premiere Pro CC?

However, today it would not open and I got the message "'Adobe Premiere Pro could not find any capable video.........." again.

I have tried most of the suggestions on this and the other related threads.

Finally, after repeated failures, I have had success.

Here is what I did -

My computer is pretty much identical to that of chrisispacman.

1 -  I completely signed out of Creative Cloud through the preferences in Adobe Application Manager.

2 - Then I signed  in afresh etc...Don't remember all the things that I did.

3 - I then uninstalled Prem Pro CC through the Windows Control Panel - Programs and Features

4 - I then restarted the computer and opened the Adobe Application Manager and installed PPCC.

5 - Then, finally, launched the Premiere Pro CC.

It  is working for now, but I do still have my fingers crossed.

[Bip442]

Has this issue been completely resolved.  I followed this entire thread.  I still have the same issue of saying "Adobe Premeire Pro CC has stopped working".  See below for crash report.

My machine is an intel i7 4770K with Nvidia GeForce GTX 760 and 32 GB Ram Windows 7 Utlimate 64 bit.  Its a brand new machine.  I'm using a Black Magic Intensity Pro PCIe card to capture video.  I just updated Adobe Premeire Pro CC today to the latest and updated my Windows machine as well with the critical updates.  After reading this thread, I updated the GeForce GTX 760 driver to the latest driver (327.23). 

I have a 3 hour tape that I'm trying to capture.  I've restarted it 3 times today and each time it stops with the "Adobe Premiere Pro CC has stopped working".  It usually take more than an hour and a half of capture before it dies. 

Can somebody please help me figure out what I need to do to get this to work?  I have pretty beefy brand new hardware and all up to date.  Pretty mind numbing after all that it still doesn't want to work.

Here is the crash reports for the past 2 crashes.

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          Adobe Premiere Pro.exe

  Application Version:          7.0.1.105

  Application Timestamp:          51cbdef8

  Fault Module Name:          dbghelp.dll

  Fault Module Version:          6.1.7601.17514

  Fault Module Timestamp:          4ce7c5ac

  Exception Code:          c0000005

  Exception Offset:          00000000000294a1

  OS Version:          6.1.7601.2.1.0.256.1

  Locale ID:          1033

  Additional Information 1:          8f23

  Additional Information 2:          8f233a14cac19deff3e85ec79ef062eb

  Additional Information 3:          7d28

  Additional Information 4:          7d28ffdf273f2bc40d0cdb5f59b1bfdb

Read our privacy statement online:

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If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Files that help describe the problem:

  C:\Users\Jai Guru Dev Datta\AppData\Local\Temp\WERBC7D.tmp.WERInternalMetadata.xml

  C:\Users\Jai Guru Dev Datta\AppData\Local\Temp\WERD184.tmp.appcompat.txt

  C:\Users\Jai Guru Dev Datta\AppData\Local\Temp\WERD240.tmp.mdmp

Read our privacy statement online:

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If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          Adobe Premiere Pro.exe

  Application Version:          7.0.1.105

  Application Timestamp:          51cbdef8

  Fault Module Name:          dbghelp.dll

  Fault Module Version:          6.1.7601.17514

  Fault Module Timestamp:          4ce7c5ac

  Exception Code:          c0000005

  Exception Offset:          00000000000294a1

  OS Version:          6.1.7601.2.1.0.256.1

  Locale ID:          1033

  Additional Information 1:          8f23

  Additional Information 2:          8f233a14cac19deff3e85ec79ef062eb

  Additional Information 3:          7d28

  Additional Information 4:          7d28ffdf273f2bc40d0cdb5f59b1bfdb

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

[zachgarry]

Hi Chad,

I'm having the same issue as studiojpic was in the first post, however I have followed all of the solutions in this thread (and others on the same topic) and my Premiere Pro CC still crashes after about 15-30 seconds. I tweeted the @AdobeCare account and was linked to this thread again and told to contact you.

This is my system's specs:

I'm running an AMD Radeon HD 8730M and an Intel HD Graphics 4000. Both are up to date and so is my copy of Premiere.

These are the details:

Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3

Faulting module name: amdocl64.dll, version: 10.0.1348.4, time stamp: 0x52a59d1b

Exception code: 0xc0000005

Fault offset: 0x00000000001807a6

Faulting process id: 0x128c

Faulting application start time: 0x01cf0b6792cf6e50

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

Faulting module path: C:\WINDOWS\SYSTEM32\amdocl64.dll

Report Id: dc1a775b-775a-11e3-be98-bc85561c8de2

Faulting package full name:

Faulting package-relative application ID:

I'm really stuck on this one, and I'm not particularly tech savvy to begin with. Any help appreciated!

[Kevin-Monahan]

Hi Zach,

Make sure that the driver for the Intel HD Graphics 4000 is the most current one, which is: 15.33.8.64.3345.

Thanks,

Kevin

[HalleyNguyen]

Me too, i hate the CC version. The Premiere CS6 before this Version is very good and Stable. And the interface is beauty too ^^

[computerma1]

I have tired all this but still it crashes. I tired updating my Nvidia GeRorce GTX 660 drivers... Still no help. Did the same for my i5-2320 processes... Still no fix. Reinstalled it... No help. Did a recovery of when it did work.. Still crashing. Anytime I try and watch stuff that I have put in the timeline and or try to render, it crashes. My computer spec are.... i5-2320 @3.00GHz, 8GB ram, GTX 660 SC, 1TB Hard Drive and everything is running on Windows 7 64-bit.

[Mark Mapes]

Computerma1: Are you creating a new sequence or opening an existing one? If the latter, then a) try the former, and b) did you create the new project in CC, or does it date back to an earlier version?

Do you get any error message when it crashes. If you get the same "Premiere Pro CC has stopped working" dialog that's shown in the OP, what do you get when you click "View problem details"?

[computerma1]

Just a heads up I'm new to Premiere. I make a new sequence for one clip then I just drag other clips into that same sequence. I'm opening projects that I saved from Premiere CC. All editing was done on the same version.

[SMG720]

Not to confuse the issue but I migrated from a CS6 project and my CC experience has been extremely unstable, after spending so much time in stable CS6.  Unfortunately, I put too much work into this now-converted CC project to go back to my CS6 project that I'm just plowing through the multiple crashes to finish this project.  I have some smaller CC projects that seem to be stable, although they are not nearly has long or have as many clips. It'd be awesome if I could convert my existing CC project to CS6 and see if stabilizes there.

I even tried creating a new CC project, new CC sequences and importing my problem sequences in one by one to 'rebuild' the master sequence and no-go.

[Filip_]

I was having the same problem, I wanted to reinstall Premiere CS6 (because it was having trouble processing my Canon C100 footage), but unfortunately upon the reinstall I was left with the CC version,

I spent a while trying to make it work... I'm running a Lenovo W530 setup (Quadro K200m 2gig), Tried nVidia drivers - nothing, intel chipset - nothing... signing out and in from cloud - nothing..

Eventually one of the older versions of the Intel HD4000 graphics drivers seemed to do the job (not the most recent one)... So would recommend trying this approach...

But yeah, it was an unpleasant surprise having to deal with this upon updating the versions of Premiere Pro...

Update: The drivers for Intel HD4000 still seem to be working well, definitely recommend trying this solution (some of the drivers claim they are incompaible with the hardware, I just tried a couple from the Intel website, one of the older versions worked)

Update 2: Premiere Pro CC seems to be better at Editing the native AVCHD Canon C100 footage...

[hlpllc]

Has anyone come up with a solution for this?

My premiere pro cc keeps crashing.

I have read this thread but don't really understand it.

Why does it keep crashing?

[ThornieG]

I think that Adobe has rectified this bug with the latest updates and that is probably why you aren't hearing many more related complaints.

I recently had to reinstall Windows 7 and all the Adobe Creative Cloud programs. Initially Premiere Pro played up again with the same errors as described in this link. I then installed the latest Adobe Application Manager, followed by the latest updates to  Premiere Pro and haven't had any problems since. It seems to me that Adobe has fixed this problem with its latest updates.

I am sorry that I cannot tell you all the steps I took, but it has been great so far. It wouldn't hurt to make sure that you have the latest NVIDIA drivers as well.

So hopefully you will not have to do anything very tricky, just install all the latest stuff.

[exoframe7]

Having the same issue of crashing on launch.

Windows 7 Pro 64-bit

Intel i7 4820k cpu 3.70Ghz

8 GB DDR3 1333Mhz RAM

Nvidia GeForce GTX 760 Graphics card with the latest driver 9.18.13.4052.

I've tried uninstalling the graphics card driver and Premiere, then reinstalling both with no luck.

Next I'm trying to roll back to a previous graphics driver, but I'm pretty sure I've had it launch before with the current drivers.

[Mark Mapes]

@ exoframe7: Crashing on launch is a generic end result. Are you getting exactly the same crash data as the original poster (in this thread that's over a year old)?  The key points:

• Fault Module Name:    StackHash_bd21
• Exception Code:    c0000374

If not, then you're most likely hitting a completely different root problem, which will require a different fix. Here's a partial list of known causes:

1. a problem with the Preferences, or some other pref-related file in the Profile-<USERNAME> bin.
2. the graphics driver
3. third-party plug-ins
4. a problem with the cache files.
5. a problem with the project file (if you're loading a project...)
6. the Preferences files are set to read-only
7. the user does not have administrator rights
8. a conflict/incompatibility with some OS setting
9. a problem on the licensing/authentication side.

I'd start by searching the forum for the words crash & launch (click the Content tab and enter those words in the field where it says "Type to filter by text"). If none of those threads lead to a solution, then start a new thread with as much specific detail as possible. This page lists useful info to include: FAQ: What information should I provide when asking a question on this forum?

[canersanli]

Hi.

When I attempt to open an existed Premiere Pro porject it crashes. The error message is "Adobe Premiere Pro has stopped working" I

searched on the internet about this issue and found this thread.

I did every suggestion you guys told but it's still the same. I updated my intel graphic card and AMD graphic card. I signed in and ou

t creative cloud but the issue is not solved.

I contact with customer care and he told me try to import your project. When he said it was opening and everything was fine. But the same issue is happening now again!

My system specs are:

Intel Core i7-3770 CPU

16 GB Ram

Windows 7 64-bit

AMD Radeon HD 7800 Series

Intel HD graphics 4000

[canersanli]

My solution is solved and I'm very happy about that I'm using two monitors and cables are mixed. I changed cables and it's worked! Thank you guys anyway

[SLavictoire]

Hi there,

I had some issues recently : When I export a timeline, at a certain point Adobe Premiere CC 2014 crashes.

Afterwards I've tried to render the timeline before exporting the clip and turns out that it crash at the same point.

I don't know why some fades between clips and some blur would make Adobe Premiere CC crash.

I've checked if this is the program itself or the effect. Turns out it's the effect that make it crash all the time! Why?

[D4RKD3V]

If you're using an AMD GPU just got to Windows\System32 and find the file called amdocl64.dll and just delete it or move it elsewhere and premieire should work no problem after this

[brianw75837954]

This worked for me. Why? What is amdocl64.dll there for?