Clip icons all the same in my projects?

[james hemphillh3923284]

All my clip icons are identical?  Only when I scroll over the icon will it revieal what the clip actually is.  This is  frustrating and makes it extremely hard to quickly find and select the clips I want in my project.  Premier started doing this a few months ago but I hadn't worked on any prokect with a large selection of clips so I just dealt with it.  Now I have a huge projsct with 60 clips and it's impossible!!!  HELP!

 

[R Neil Haugen]

This is in which number version of PrPro?

And across all projects in it?

Have you tried to Delete/Trash Media/cache files ?

Or Trash Preferences ?

Neil

[james hemphillh3923284]

Ver. 13.1.0

It won't be the same picture across all projects. And it'll change the image randomly.  Sometimes it'll alternate two different icons for all the clips or then  when I scroll it'll show each individual clip as it should be, only to change back to the same icon image a second later?!?!?!?  It's kinda random. Below I attached a shot where it's showing the same icon image for small batches of different clips?!?

[R Neil Haugen]

Again ... have you tried what I suggested?

Neil

[james hemphillh3923284]

I did.  I've also been on with support the last two hours.  They took over my computer and are trying to figure it out.  No luck yet!!

[R Neil Haugen]

Wowza ... that's a mess there. Sorry for that!

And hope they got you sorted ... oh, did you ask the help folks for the Video Queue? That's what @Kevin-Monahan always suggests to get more experienced help.

Neil