Highlighted

green lines preview?? a bug?

Community Beginner ,
Jun 07, 2020

Copy link to clipboard

Copied

help why are there weird lines on the preview?

Killed_0-1591531365133.png

even on after effects

Killed_1-1591531755803.png

and when I press play, the green lines flickers

but when I render it, it's gone

It may be a GPU problem? I tried updating to the latest driver, didn't work

 

btw thanks if u tried to help me.

 

I had the same issue just recently and I noticed quite a number of post with the same issue in the last few days.  I did a bit of troubleshooting, it's not Windows 10 updates, but it's the video driver.  In my case, I have an even weaker integrated Intel Graphic 520, I recently updated the driver through Intel and Premiere didn't like it.  I downgraded my driver and used the Adobe baseline one:

https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html

Everything is fine after the downgrade on both Premier Pro 2019 v. 13.15 and 2020 v. 14.2. I'm assuming any version in between will be fine.

Topics

Error or problem, Hardware or GPU

Views

2.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

green lines preview?? a bug?

Community Beginner ,
Jun 07, 2020

Copy link to clipboard

Copied

help why are there weird lines on the preview?

Killed_0-1591531365133.png

even on after effects

Killed_1-1591531755803.png

and when I press play, the green lines flickers

but when I render it, it's gone

It may be a GPU problem? I tried updating to the latest driver, didn't work

 

btw thanks if u tried to help me.

 

I had the same issue just recently and I noticed quite a number of post with the same issue in the last few days.  I did a bit of troubleshooting, it's not Windows 10 updates, but it's the video driver.  In my case, I have an even weaker integrated Intel Graphic 520, I recently updated the driver through Intel and Premiere didn't like it.  I downgraded my driver and used the Adobe baseline one:

https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html

Everything is fine after the downgrade on both Premier Pro 2019 v. 13.15 and 2020 v. 14.2. I'm assuming any version in between will be fine.

Topics

Error or problem, Hardware or GPU

Views

2.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 07, 2020

Copy link to clipboard

Copied

That is a GPU problem. Do you have a full GPU card, or does your computer use an internal graphics chip? What driver does the GPU use?

 

A card would be say an Nvidia 2080, or AMD Vega VII ... internal graphics would be like Intel 6300.

 

Neil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 09, 2020

Copy link to clipboard

Copied

Sorry for the late reply, I use an Intel Hd Graphics 630 (GT2) Intergated GPU, and the driver is 27.20.100.8280

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jun 09, 2020

Copy link to clipboard

Copied

go to project settings - Renderer - and choose Software Only

Intel Integrated is not much compatible

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 10, 2020

Copy link to clipboard

Copied

thanks but it didn't work, I think I will upgrade my pc, so gl in your day.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Jun 13, 2020

Copy link to clipboard

Copied

I had the same issue just recently and I noticed quite a number of post with the same issue in the last few days.  I did a bit of troubleshooting, it's not Windows 10 updates, but it's the video driver.  In my case, I have an even weaker integrated Intel Graphic 520, I recently updated the driver through Intel and Premiere didn't like it.  I downgraded my driver and used the Adobe baseline one:

https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html

Everything is fine after the downgrade on both Premier Pro 2019 v. 13.15 and 2020 v. 14.2. I'm assuming any version in between will be fine.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jun 16, 2020

Copy link to clipboard

Copied

it works! you saved me, but I can't, I have to update the latest driver because some games don't work on that driver, but thank you so much! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 31, 2020

Copy link to clipboard

Copied

Are you gaming on the Intel GPU or a discrete GPU (AMD or NVidia?)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 16, 2020

Copy link to clipboard

Copied

Hello!

I'm having the same issue, every media I added to Premiere Pro I preview it whit green bars on it. I'm going to install the driver you suggested and I suppose it going to work as someone said. But it is almost two years old, I'm going to test another version in between. May be Intel is going to develop a new version that resolves that issue but, I 'm not so sure. Did you ask adobe support about this problem?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 21, 2020

Copy link to clipboard

Copied

Well, I try to install february version driver (26.20.100.7870) and is working fine again. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 27, 2020

Copy link to clipboard

Copied

I'm finding it impossible to downgrade. I've followed all your steps and extracted the igxpin.exe. I see the "do you want to allow this app to make changes on your device?" screen, clik yes, and this blank error message appears:

CRL18_0-1595869631246.png

So I tried manually, and it won't let me choose this driver, it says "you alrady have the best driver".

 

Does anyone have a workaround?

Many thanks!

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 31, 2020

Copy link to clipboard

Copied

Thank you for posting this solution @alexl28211799 The green stripes were driving me nuts and impacting my productivity!

 

I had also upgraded to the latest Intel DCH Drivers (27.20.100.8476, dated 28/Jul/2020 on the Intel UHD630, and got the green stripe error in Premiere 14.3.0 and 14.3.1 (build 45), plus clicking the "play" button didn't work in either the source or program preview windows.

 

I tried updating to the latest NVidia drivers 451.67 and 451.77 on the RTX2070 and neither of those fixed the problem.

 

Rolling the Intel Graphics driver back to the Adobe baseline (2018) makes Premiere work again!

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
123Dylan LATEST
New Here ,
Aug 09, 2020

Copy link to clipboard

Copied

yeah, i actually had two monitors and i went on display adaptors and changed it to one and now it is working, 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...