[help] i cant import audio / audio source is greyed out

Community Beginner ,
Nov 11, 2020

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hi, i really need your help,

i cant import any audio to premiere pro,

when i dragged the clip, it is only the video were dragged, but not the audio.

my prepro were working fine the day before, i believe its my fault (accidentally clicked something i dont know)

hope i can find solutions

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Audio, Editing, Error or problem, Import, User interface or workspaces

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1 Correct Answer

Adobe Community Professional , Nov 12, 2020
Ann Bens Adobe Community Professional , Nov 12, 2020
Rename file and try and import via Media Browser. Dont do anything until fully conformed.

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Adobe Community Professional ,
Nov 11, 2020

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If you select on a piece of audio media in your Project Panel, or a video clip with Audio, it'll activate the Source Patching buttons.

Source Patching Selection.gif

If you have the media opened in the Source Monitor and there's no option to pull audio, check to make sure that it imported with audio at all.

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Community Beginner ,
Nov 12, 2020

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Untitled-1 copy.JPG

I think I only imported the video. I do various ways such as importing from ''file'' and also ''drag and drop'' the media but still no audio. if there is any other suggest i would really appreciate it

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Adobe Community Professional ,
Nov 12, 2020

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Post screenshot of clip in Mediainfo in treeview.

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Community Beginner ,
Nov 12, 2020

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ewrrew copy.JPG

like this?

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Adobe Community Professional ,
Nov 12, 2020

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In mediainfo please

MediaInfo windows

MediaInfo Mac 

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Community Beginner ,
Nov 12, 2020

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Untitled-3 copy.JPG

here it is

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Adobe Community Professional ,
Nov 12, 2020

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Rename file and try and import via Media Browser.

Dont do anything until fully conformed.

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puguhw82279439 AUTHOR LATEST
Community Beginner ,
Nov 12, 2020

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omg you saved my day, i did exactly what you told me to do and it worked.

 

just want to make sure, i import another video by drag n drop and it works too (i dont know why), thank you very much

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