video not showing on timeline

[Inês5EC2]

Hi! 

I've been using premiere for some time now, but I´m far from being an expert, and i´m having some trouble. 

I´m trying to drag a clip for the timeline and i can only drag the audio, why is this happening? does this happen to anybody else? 

I think i´ts not because of the format, because I always use the same format and it always works, but not today.

Thank you for you time!

[John T Smith]

Some things to do, and more information needed for someone to help...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

[Inês5EC2]

thank you so much!!!

[Ann Bens · Accepted solution]

Most common user error is not source patching the track.
Solved by first opening clip in Source Monitor, set in and out point. Then drag/insert into timeline.

[Inês5EC2]

thank you so much!!! that was it, it works now!!! whising you the best!