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G
Garinta
Participating Frequently
December 7, 2019
解決済み

Rush should not appear as included in the photography plan

  • December 7, 2019
  • 返信数 5.
  • 1323 ビュー

As far as I can tell Rush is not included in the photography plan so it should appear as included as it's misleading and a waste of time installing only to find its for 3 exports only, it should appear as a trial outside of the included apps.

    このトピックへの返信は締め切られました。
    解決に役立った回答 caroline_edits

    Hi CathTa!

    Yeah, that is confusing. I'll pass this feedback on to the appropriate team! Thanks so much for sharing. 

    返信数 5

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    February 25, 2022

    It was a bit confusing how the apps were presented... But Adobe listened to user feedback and changed the layout of that page:

     

    https://community.adobe.com/t5/premiere-rush-discussions/rush-included-or-not-included-in-photography-plan/m-p/12335584#M11119

     

    Now, if the premium version of Premiere Rush is not included in your subscription then it will no longer appear under "Available in your plan" – but rather further down under "Apps to try"... This is a significant improvement and helps make things clearer.

     

    However, even the free version of Rush is not really a trial but rather a Starter edition that does not expire... In other words, it's a "freemium" model where you can upgrade if you want the premium features, but even the no-cost features in the Starter edition can still do quite a lot:

     

    The Premiere Rush Starter Plan – What Do You Get for Free?

     

    Note in particular that Adobe removed the 3-export limit on all platforms (both for Rush desktop and mobile) in October 2021.

    D
    defaultblt6s6fg2i20
    Participant
    July 27, 2023

    It is still a problem.  It will not let me go pass the 3 export limit.  I am on the latest version of PR and CC.

    Nothing has been done to resolve this.

    Wayne

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 28, 2023

    Hi @defaultblt6s6fg2i20,

    Sorry about this. Can you try signing out and then signing back in to Creative Cloud? Can you try reinstalling Rush? This should not be happening. Sorry for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    ludovicm79428901
    ludovicm79428901
    Participant
    March 19, 2021

    Really disappointed.. This is misleading and it looks like it is voluntary. If you want us to try it, there are other ways. I just lost a lot of time.

     

    J
    João0D4C
    Participant
    October 15, 2020

    I agree! Misleading!

      K
      kerlevren
      Participant
      October 17, 2020

      This is not only fallacious, it is the perfect example of the blatant lie that is there only to lead us to take an unwanted subscription.
      Obviously, the only solution is to uninstall this product which must be in the Trial version section.
      I wonder how a lawyer could handle the matter.

      caroline_edits
      Community Manager
      caroline_editsCommunity Manager解決！
      Community Manager
      December 10, 2019

      Hi CathTa!

      Yeah, that is confusing. I'll pass this feedback on to the appropriate team! Thanks so much for sharing. 

      D
      DJ Smith
      Inspiring
      February 3, 2020

      This is still a problem. I just started the Photography Subscription and Rush is listed as Included in the Subscription. But running Rush it says it is starter plan. So which is it Adobe?

        Tacafy大尉
        Tacafy大尉
        Legend
        December 7, 2019

        CathTa, Hello.
        I certainly was wondering about the display of Rush and Xd. Therefore, I have raised this issue from the feedback of Creative Cloud desktop application, but there is no sign of improvement.

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