Empty/Missing titles and graphics in my add media tab in Adobe Rush 1.5.25 (1002) on iPad

Community Beginner ,
Aug 20, 2020

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I just updated my copy of Adobe Rush on my ipad (1.5.25) and now when I go to add a title, the graphics tab opens, but all of the titles, transitions and overlays are blank.  I cannot see or add anything.  Is there something I need to load or sync?  It was working fine with the version before.

Thanks.

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1 Correct Answer

Adobe Employee , Sep 09, 2020
petergaraway Adobe Employee , Sep 09, 2020
Hello All,   We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store.    Please check the App Store for Rush 1.5.29. If you have any trouble please let us know.    All the best,   Peter 

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Adobe Employee ,
Aug 20, 2020

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Hey Russell,

We're sorry about the trouble. Can you provide more information?

  • Which iOS version do you have?
  • What happens when you sign out and back into your Creative Cloud ID?

Looking forward to your response.

 

Thanks,

Kartika

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Community Beginner ,
Aug 21, 2020

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Thank you for the quick feedback.  My license is purchased as a large order through our High School.  I am a high school art teacher and none of the licenses for the students work.  I believe we are using a federated plan.  We sign in to a Enterprise Account.

I am running iOS 13.6.1 on my iPad.

 

Signing out and back in makes no diference.

 

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New Here ,
Sep 09, 2020

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Hi Kartika,

it's incredibly problematic to attempt to teach with broken software. When is Adobe's estimate for a patch in this?

thanks,

michael

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Adobe Employee ,
Aug 20, 2020

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Hi Russell,

 

From what we see, this appears to be only occurring with users that sign in with a federated plan. If that is not you, please let us know, and we can explore that case as well. We're working as quickly as possible to solve this problem.

 

If possible, sign in to Rush with a non-federated plan.

 

I apologize for the inconvenience.

 

Peter

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Community Beginner ,
Aug 21, 2020

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Thank you for the quick feedback.  My license is purchased as a large order through our High School.  I am a high school art teacher and none of the licenses for the students work.  I believe we are using a federated plan.  We sign in to a Enterprise Account.

I am running iOS 13.6.1 on my iPad.

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Adobe Employee ,
Aug 21, 2020

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We're still looking at how to best resolve this situation for users on iOS (Android and Desktop work without issue).

 

For now, please try using an Adobe ID not connected to a School/Company account. If that's not an option, you can access one title by going to the Content Browser, and under the Saved folder, there will be a Basic title available.

 

Thanks all for your patiance. I'll update the page once I know more.

 

Best,

Peter

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Community Beginner ,
Aug 21, 2020

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Hi Peter,

 

Unfortunately we can only use federated accounts.  This is probably true for all educational users so I would say it warrants some quick resolution.  😉

 

We did find the one saved title and have been making some in Photoshop.  Thanks for the tip.  Good luck finding the ghost in the machine.  Keep me posted.

 

All the best,

Russ

 

 

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New Here ,
Aug 31, 2020

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Same issue.  High school teacher.  Fix this please!

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Community Beginner ,
Sep 02, 2020

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I am having the similar issue. I am also using corporate account which is federated with Adobe. When I click on + sign to add graphics and choose Title. I see Titles, Transition Graphics and Overlays however when I select one and click on Add button, nothing happens. No title is added. (Screenshot attached) 

file.jpeg

If I use my personal free Adobe account, I am able to add title. 

 

Please fix the issue for federated accounts. 

Thanks

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New Here ,
Sep 02, 2020

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I have the same problem. No titles and no transitions. I also use a federated account. Latent iOS version of Rush.

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Community Beginner ,
Sep 09, 2020

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Are we going to see a fix anytime soon? It is hard to work with this bug. 

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Adobe Employee ,
Sep 09, 2020

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Hello All,
 
We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store. 
 
Please check the App Store for Rush 1.5.29. If you have any trouble please let us know. 
 
All the best,
 
Peter 

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Community Beginner ,
Nov 19, 2020

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I have just upgraded to 1.5.38 and this is now happening to me on windows 10

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Community Beginner ,
Sep 10, 2020

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I have updated Rush 1.5.29 on my iphone. Now, I can add only one type of title (Bring attention to something). Other than that, I cannot add anything. (Screenshot attached)

6EDE6C5F-4711-42DB-902E-E2526BF6DE6F.png

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Community Beginner ,
Nov 18, 2020

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I'm usaing windows and adobe rush, I purchased the cloud suite license for $50 per month and cant get it to work! VERY BAD to see NO RESOLUTIONS OR FIXES!!!

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Community Beginner ,
Nov 19, 2020

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Wow, guess adobe doesnt care about fixing the issue for paid custoemrs. Prob time to switch to filmora or others that offer support to paid customers. DEf wont be encouraging anyone to use adobe anytime soon anymore

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Community Beginner ,
Nov 19, 2020

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I just switched from a business account to one of my personal log ins and I
can use the titles. I think it's glitches for just business accounts?

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New Here ,
Nov 26, 2020

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Easiest work around was still removing the current bugged version from the menu. Then installing a previous version before. Doing just that kept all my working files the same as if nothing happened. Also I was able to edit and finish videos I intended on completing by adding the titles, text in whatever options they offered. Didn't have any issues loading all the templates either.

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New Here ,
Jan 13, 2021

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I am on ios 14.3 and my adobe premiere rush graphics menu is not loading pls help

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Adobe Employee ,
Jan 21, 2021

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Hi!

 

I would try signing out and back in to see if that helps. If not, can you send a screenshot or recording of exactly what is happening? 

 

Thanks,

 

Peter 

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New Here ,
Mar 03, 2021

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This just began to be a problem with my sign in also, What do I need to to in order to add titles, transitions and overlays.  They used to be available, but now they are just blank.

 

 

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New Here ,
Mar 04, 2021

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its still missing, 

Screenshot 2021-03-04 at 3.52.52 PM.png

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New Here ,
Mar 04, 2021

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I checked my updates and I have the .50 also.

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Adobe Employee ,
Mar 04, 2021

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Hi, apoorv

 

Sorry to see this happening. Can you confirm you tried these steps?

 

  1. Close Rush and all Adobe apps.
  2. Open the Creative Cloud Desktop app and sign out.
  3. Sign back into the Creative Cloud Desktop app and re-launch Rush.

 

Also, do you have an education/business account or personal? 

 

Look forward to hearing back. 



@eitelmotorsports  Same questions as above. Can you also share what device/computer and Rush version you have? Thank you!

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