Copy link to clipboard
Copied
I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?
Thanks!
Hi there
I've added a license credit to your account to replace the duplicate image ordered in error.
Kind regards
Bev
Hi K.,
Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.
EBQ
Copy link to clipboard
Copied
Hi karenb14826788
Was this image # 80542895, licensed on 23rd September?
Thanks
Bev
Copy link to clipboard
Copied
Hi I accidentally licensed 92147265
Could I get this refunded? Thanks!
Copy link to clipboard
Copied
Hi Richard H
I've added a credit to your account as a gesture of goodwill.
Kind regards
Bev
Copy link to clipboard
Copied
Hi Bev,
I made a similar mistake, licensing instead of saving the images for review before licensing. Can I have these removed please?
FILE #: 94682188
FILE #: 105306598
FILE #: 104440494
FILE #: 84454991
Definitely agree with the others that a confirmation should be required before images are licensed. Thanks in advance.
Copy link to clipboard
Copied
Hi cassic57368384
There isn't an option to remove images once they have been licensed I'm afraid. I have added some credits to your account.
Kind regards
Bev
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi mcgratka
I'm afraid it's not possible to unlicense the images. It appears you have signed up again but if you need further assistance please let us know.
Thanks
Bev
Copy link to clipboard
Copied
Hi Bev,
I too accidentally licensed an image: #89524064
A credit would be appreciated.
Thank you in advance.
Copy link to clipboard
Copied
Hi jacks42466613
I've added a credit to your account.
Kind regards
Bev
Copy link to clipboard
Copied
Hi Beverley,
I have also encountered the same problem. I accidentally licensed an image (#130907458) when I only meant to save the preview to my library. Is there anyway you could help me?
Copy link to clipboard
Copied
Hi mikalynkacey
I've added a credit to your account to replace the one licensed in error.
Kind regards
Bev
Copy link to clipboard
Copied
Thank you so much!!
Copy link to clipboard
Copied
Hi I accidentally licensed 3 images, I didn't know I had licensed them. I don't want to use them. Is there any way I can return them?
Copy link to clipboard
Copied
Hi Antons44185223,
As you mentioned that you have accidentally licensed 3 images, could you please share the image numbers?
You may also contact support for help and information.
Feel free to update the thread for any other query.
Regards
Kanika
Copy link to clipboard
Copied
These are the ones I accidentally licensed.
File 106511115
<https://stock.adobe.com/uk/stock-photo/portrait-of-a-moody-ten-year-old-boy-side-view-isolated/106511115?prev_url=detail>
File 93473801
<https://stock.adobe.com/uk/stock-photo/cute-african-schoolgirl-doing-her-homework-at-school-beautiful-black-girl-writing-and-learning-activity-with-a-blue-pen-she-s-sitting-in-her-desk-doing-her-calculating-work-in-her-exercise-book/93473801?prev_url=detail>
File 93473813
<https://stock.adobe.com/uk/stock-photo/african-children-at-school-doing-homework-african-ethnicity-students-writing-their-essay-in-an-african-school-they-re-holding-blue-pens-to-write-down-their-homework-whilst-sitting-in-their-desk/93473813?prev_url=detail>
Also I just saw that my three credits I had left are gone. When I started
my library I had 11 and I've only licensed 8 in that library. Where did
they go?
Copy link to clipboard
Copied
Hi Anton,
I have added 3 image credits to your account so that you license different images instead which are valid until 30th May 2018.
Your subscription is no more active, that's why you don't see any left licensed in your account.
You may also contact support for help and information.
Thanks
Kanika
Copy link to clipboard
Copied
Hello,
I'm using adobe stock for the first time, and I was collecting photos into a library for narrowing the choice, and accidentally I licensed 2 photos. Can this be undone by Adobe Stock?
The photos are #91127443 and #116250640.
Thank you.
Copy link to clipboard
Copied
Hi Pedrom62399537,
I see you have licensed the above-mentioned images, I've added two image credits to your account so that you can license different images instead.
Hope that helps.
Regards
Kanika
Copy link to clipboard
Copied
Hi
I think I've done a similar thing. Do I have to purchase a standard license before getting an extended license?
Thanks
Stuart
Copy link to clipboard
Copied
Hi Stuart,
Standard licenses are a part of the plan that you subscribe to. However, extended licenses are purchased on demand.
Please let me know the image# that you have licensed so that I can help you further.
Regards,
Sheena
Copy link to clipboard
Copied
Thanks Sheena
I bought standard and extended licenses of #122022693 and #122022545
Stuart
Copy link to clipboard
Copied
Hi Stuart,
I can see under your account that you downloaded these two images as extended licenses.
In case you did that accidentally, you will need to Contact Customer Care so that they can verify details and help you better.
Let me know if you are unable to get in touch with the support.
Regards,
Sheena
Copy link to clipboard
Copied
Thanks Sheena
I have issues trying to contact customer service.
All I need to know at the moment is, do I have to purchase a standard licence before I can purchase an extended licence?
Thanks
Stuart
Copy link to clipboard
Copied
Hi Stuart,
No. It is not necessary to purchase a standard license in order to purchase an extended license.
These 2 are different license types which allow you different usage capabilities on the image licensed. Please see Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock for more details.
Also, you may follow Contact Support FAQ: Unable to reach support through the "Contact US" link if you are unable to contact support.
Regards,
Sheena
Copy link to clipboard
Copied
Thanks Sheena