Skip to main content
K
kena5418
Participant
October 11, 2016
Answered

How do I complain about an Adobe affiliate/reseller?

  • October 11, 2016
  • 2 replies
  • 2156 views

I was sold an invalid license by an Adobe reseller (www.pricetagcanada.com) who now refuses to refund my money or provide a valid license.

I have chatted with Adobe support and they have referred me to the retailer.

The affiliate continues to sell Adobe products.

To whom at Adobe can I complain?

Any suggestions?

    This topic has been closed for replies.
    Correct answer John T Smith

    Links below are all I have... BUT... just because someone sells software does not always mean they are an OFFICIAL partner with a license from the vendor to sell the software

    How are you sure that the place you bought from is an official Adobe partner?

    Have you filed a complaint with your credit card company?

    Fraud or Piracy https://adobe-3563.quickbase.com/db/bjwuazkwv?a=nwr&ifv=0.html

    -Adobe Security http://helpx.adobe.com/security/alertus.html

    -or a link on http://www.adobe.com/genuine.html for counterfeit

    2 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    October 11, 2016

    It looks suspicious. I don't see them on Adobe's official resellers website (Adobe Partner Connection Portal ), and their prices seem a bit too good to be true ($375, which I'm not even sure is in USD or CAD, for Acrobat Pro DC instead of $450 USD on Adobe's website). BUYER BEWARE!

    K
    kena5418Author
    Participant
    October 11, 2016

    Thank you!

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 11, 2016

    Links below are all I have... BUT... just because someone sells software does not always mean they are an OFFICIAL partner with a license from the vendor to sell the software

    How are you sure that the place you bought from is an official Adobe partner?

    Have you filed a complaint with your credit card company?

    Fraud or Piracy https://adobe-3563.quickbase.com/db/bjwuazkwv?a=nwr&ifv=0.html

    -Adobe Security http://helpx.adobe.com/security/alertus.html

    -or a link on http://www.adobe.com/genuine.html for counterfeit

    K
    kena5418Author
    Participant
    October 11, 2016

    I am not sure they are an authorized reseller. If they are I might be able to get some redress from Adobe. If they are not, then I'd like Adobe to cut them off so others are not taken advantage of.

    My credit card company has been advised.

    Thank you.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 13, 2016

      <If they are not, then I'd like Adobe to cut them off>

      How exactly can Adobe cut them off?  I mean, if they're running rogue, they're doing their own thing,r right?  Piracy and fraud exists because people try to get something for much less than it's really worth.  You get what you pay for.

      Send a charge back to your credit card company explaining why you're doing it. 

      If it's done within 30 days of purchase, your credit card will almost always take the customer's side and return your money.

      Nancy O.

      Nancy O'Shea— Product User & Community Expert
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices