Re: Premiere does not start

Sumeet Kumar Choubey · ‎10 11, 2018

Hi MrKreuzer, Sorry to hear that you are facing this issue. Media Pending graphics may appear if Premiere is still trying to load the media or if the preview or the cache files are corrupted. Please try to switch the video renderer in Premiere to Mercury Playback Engine Software Only and then check if it's working. You may refer to this article to know how to switch video renderer in Premiere. https://forums.adobe.com/thread/2485451 If switching the video renderer is still not helping, then you may try to reset Premiere preferences and clear the cache files and check if it's working properly. You may refer to these articles to know more on resetting preferences and cleaning cache. How to reset Preference - https://forums.adobe.com/thread/2126506 How to clean Cache - https://forums.adobe.com/thread/2152942 Hope this helps, please let us know if you have any questions. Regards, Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎10 11, 2018

Hi D.N. Ellis, Is this happening with specific mxf files or all the mxf files? Also, if possible please provide the source of these mxf media files, I mean the make and model of the camera used to record these mxf media. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎10 10, 2018

Hi D.N. Ellis, Selecting Quicktime as format should result in a .mov file. We would need a screenshot of your Consolidate and Transcode settings in the Project Manager window to troubleshoot the issue further.I have also attached a screenshot for reference showing the settings that should be most likely the appropriate settings based on your description. Hope you find it useful. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎10 10, 2018

Hi udijw, Sorry to hear that you are facing this issue. Please try to switch the video renderer in Premiere to Mercury Playback Engine Software Only and then check if it's working. You may refer to this article to know how to switch video renderer in Premiere. https://forums.adobe.com/thread/2485451 If switching the video renderer is still not helping, then you may try to reset Premiere preferences and clear the cache files and check if it's working properly. You may refer to these articles to know more on resetting preferences and cleaning cache. How to reset preference - https://forums.adobe.com/thread/2126506 How to clean cache - https://forums.adobe.com/thread/2152942 Hope this helps, please let us know if you have any questions. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎10 10, 2018

Hi jamieb3363089, Sorry to hear that you are facing this issue. The media pending graphics may appear, if Premiere is still trying to load the media or the cache files have been corrupted. You may try the steps mentioned in this article to clean the cache and then check if its helping or not. https://forums.adobe.com/thread/2152942 Also, if you are facing issues with playback performance, wherein the playback is dropping too many frames or the playback is stuck for quite a while, then you may try reducing the Playback Resolution to 1/2 or 1/4 and check if its playing back better. If you are still facing playback performance issues, then it could be that the system is not able to process all the frames required for playback in real time and is causing the frames to be dropped. In these cases you may try using the Proxy workflow. You may refer to this article know more about Proxy workflow https://helpx.adobe.com/premiere-pro/kb/ingest-proxy-workflow-premiere-pro-cc-2015.html Also, in case if you have issues specific to any particular media then you may transcoding the media and then use this transcoded media in Premiere and check if its working better. Hope you find it useful, let us know if you have any questions. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎10 10, 2018

Hi nif92072195, The issue that you are getting might occur if the frame has been downscaled fairly, like in your case you are going down from 1920 x 1080 to 912 x 320. In these cases, you may expect a quality loss as compared to the original frame (1920 x 1080) as you won't have enough pixels in the 912 x 320 frame to render the same amount of detail which were there in the original high-resolution frame. Also, a non-uniform scale change (changing the height and width individually) can cause stretching which can further degrade the level of detail displayed while downscaling. Unfortunately, you can't do much to retain the same level of detail as in the high-resolution frame but you can surely minimize the loss of detail by limiting the extent of downscaling being done and avoiding non-uniform scale change ( as it helps in preventing stretching of the frame and helps in scaling proportionally ). Hope you find it useful, please let us know if you have any questions. Regards, Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 14, 2018

Hi dominicl68891820, The issue that you are facing usually occurs due to GPU drivers. You may refer to this post and update the drivers accordingly. https://forums.adobe.com/thread/2466011 Also, if updating the drivers is not helping you may try switching the renderer to Mercury Playback Engine Software Only. You may refer to this link to learn more on switching renderers to solve the preview issue. https://helpx.adobe.com/premiere-pro/kb/green-purple-streaks-premiere-pro.html Hope you find it useful, you may let us know if this helped. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 14, 2018

Hi Mr. Positronic, The Search Bins won't replace the regular bins. These will be only sorting and highlighting the search results for the assets used in the project based on the search criteria. Currently, the functionality to set filter criteria for the regular bins is not available in Premiere Pro and is limited to Search Bins. We will encourage you to submit a feature request for this here https://adobe-video.uservoice.com/forums/911233-premiere-pro Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 13, 2018

Hi Mr. Positronic, The Search Bins are automatically updated when importing assets, deleting assets, or modifying asset metadata. So if you add any new file in the project that matches the search criteria then it will be automatically listed in that specific Search Bin. However, please note that the Search Bin is an additional bin that only supports an automated sorting of media or assets and you can not add an item manually to the Search Bin. It can only list an item under it once that item meets the search criteria. The clips that you will import will still get imported into any other specified bin or the project tab itself. So you may have the imported media or assets outside the Search Bin and have a Search Bin with the sorting applied at the same time. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 13, 2018

Hi Mr. Positronic, You may not be able to do an automated bin creation specifically for the nested sequence but you can do it for sequence category as a whole or you can set an automated bin to sort clips based on clip or media properties. In Premiere Pro, you have an option for Search Bins that displays a collection of project items matching your search criteria. Search Bins are updated automatically when importing assets, deleting assets, or modifying asset metadata. You may create such custom Search Bins that can automatically rearrange and collect your clips and assets automatically. You may refer to this link to learn more on Search Bins in Premiere Pro. https://helpx.adobe.com/premiere-pro/using/finding-assets.html#FindassetsusingSearchBins Hope you find it useful. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 11, 2018

Hi coreyl, You may experience this if you drop in an image or media file which has a larger resolution than the resolution of the sequence or timeline.This usually occurs as your images can be of much higher resolution as compared to the standard videos resolutions like full HD or 4K.In these cases, you may need to scale your image down by using the Scale option under the Effect Controls tab to manually scale the image down to your like ( Please note that this option allows you to manually scale the height and width of the image either individually or scale them uniformly). The other way to scale the images would be to right click on the desired image on the timeline and then use the option Scale to Frame Size ( This option resamples the image pixels so this may cause a loss of effective image pixels while scaling down ) or Set to Frame Size( This option won't resample the image pixels so the original amount of image pixels will remain intact, which might be useful sometimes if you decide that you may need to zoom in a bit. As it has the original pixel count so it gives the best possible quality if you zoom in or scale up ) Also, if you are planning to use such huge image files regularly at multiple times in the project, then you may even set a preference in Premier pro to automatically either Scale to Frame size of Set to Frame Size. To enable this preference you may follow these steps. Open Premiere pro and go to Preferences > Media Then set the option for Default Media Scaling to either Scale to Frame Size or Set to Frame Size Hope you find it useful. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 11, 2018

Hi parweizh59731783, The issue that you are facing here could be because of an export setting in Premiere Pro. In Premiere Pro we have an option for Multiplexer. This controls how the audio and the video are merged in MPEG during export. When you select the MPEG2-DVD as a format in export settings, the Multiplexer option by default is set to None which creates separate files for video and audio streams. Setting this Multiplexing option to DVD would have the video and audio data multiplexed. To set the Multiplexer to DVD you may follow these steps Go to the export settings in Premiere Pro Set format as MPEG2-DVD Then scroll down and look for a tab for Multiplexer Set the Multiplexing option to DVD Now when you export, the audio and video should be merged together. Also, if you are trying to export for DVD using Adobe Premiere Pro CC and writing DVD disc using Adobe Encore CS6 you may refer to this article. https://helpx.adobe.com/encore/kb/create-a-dvd-with-adobe-premiere-pro-cc-and-encore-cs6.html Hope you find it useful. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 11, 2018

Hi johansebamuel, Lens correction presets in Premiere Pro is currently limited to only few of the wide angle action cams. This is usually because of the fact that these ultra-wide angle lenses have extreme distortions which are much more perceivable than the non-wide angle distortions. Unlike Photoshop/Lightroom where you have a Lens correction profiles available for almost all the know lenses that you can apply to the images. Here in Premiere Pro, you won't have all those lens correction profiles. Though if you want you may use the Lens Distortion effect in Premiere Pro to correct or compensate for some minor barrel distortions and pincushion distortions and then you may save a preset for your individual lenses that may work similar to a lens profile. Please note that the camera raw lens correction profiles are much more accurate and the lens distortion effect might not be able to get to the same level of distortion correction but should be able to correct the minor ones. If you wish to perform advanced lens corrections for the videos then you may want to use the Optics Compensation effect in After effects which can provide a greater degree of control to the distortion parameters Hope you find it useful. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 11, 2018

Hi acallens1, Usually, such export issues may occur due to GPU accelerated renderer errors wherein the system is not able to process certain effects or features sometimes due to the GPU driver optimizations issues. In these cases, you may try updating the GPU driver and then check if it helps. If you still face issues with the GPU accelerated renderer, then you may try using the Mercury Playback Engine Software only mode as the renderer. This option relies on the CPU for rendering which avoids any such errors caused by the GPU accelerated renderers. To switch to this renderer you may follow these steps. In Premiere Pro, open the project file which you are trying to export. Then Click on File > Project Settings > General Look for an option named Renderer and set that to Mercury Playback Engine Software only Once the renderer is switched, then try to export from Premiere Pro and check if it's working. You may let us know if switching the renderer helped. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 10, 2018

Hi benh55248779, Please provide us a screenshot of the export settings for the 4K h.265 export with which you are getting the issue. Also, please try to export in any other format-codec combination and check if you are still getting the issue. You may use QuickTime as Format and GoPro CineForm as Video Codec. Please let us know if using other format-codec combination works. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 10, 2018

Hi bens40996051, As requested by you I am providing the summary of the steps we performed to solve the issue. The playback issue that you were facing in this case, was because of a sequence corruption due to one of the copied effect (Hard Limiter) on the clips of that sequence. Removing that effect causing the issue helped. Also, we rebuilt the sequence by copying its contents into a new sequence with the same sequence settings. The only effect that was replaced for a quick gain adjustment was Hard Limiter, which was replaced by the Audio gain property. You may also refer to this link to know more on steps for optimizing Premiere Pro and its export. https://forums.adobe.com/thread/2122549 Hope you find it useful. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 07, 2018

Hi benh55248779, We will need to isolate the possibility of any GPU accelerated renderer error causing the artifacts while exporting. Please try these steps and check if it helps. Open the Premiere project that you are trying to export Then go to File > Project Settings > General Look for Renderer and set that to Mercury Playback Engine Software Only and click ok Once that's done, then try to export from Premiere Pro and check if it's exporting properly. You may let us know if switching the renderer helped. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 07, 2018

Hi agodwin115436, Crash issues like this may occur due to several reasons, we would need few more info on this to isolate the cause of the crash. Please let us know when exactly is Premiere Pro crashing, like is it crashing while launching the app or doing something specific or is just crashing randomly. Also, if it's crashing while editing or accessing any specific media file then you may let us know what is the media type used and if any effect is applied on that clip in the timeline. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 06, 2018

Hi pascaleh20384841, There are multiple options here for getting the suitable sequence settings for the media type you are using. You may either simply first import the media into the project bin/panel and then right click on it and select New Sequence From Clip. This will automatically create a sequence based on the settings of the media file used. In case you want to create the sequence first and then import the media files in the project bin/panel or the timeline. Then you may follow these steps. Once you have created/opened the project, you may click on File>New>Sequence Then from the New Sequence window which opens you may select the preset Digital SLR > 1080p > DSLR 1080p30 This preset would be closest to your media type but please note that this may give you sequence settings with the frame rate of 29.97fps instead of 30fps that you had originally with the media. You can manually change this once this sequence is created by selecting/highlighting the sequence in the project bin and then clicking on Sequence ( in the menu bar ) >Sequence Settings. Then you may set the Timebase value from 29.97fps to 30fps. Hope this helps. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 05, 2018

Hi treehorne, Yes, you can manually attach the proxy files created by your camera. Please follow these steps to manually attach proxy media. Please import the original media file in the project bin/panel. Then right click on the media and select Proxy > Attach proxies You may then select/ highlight the clip in the Attach Proxies window and then click on the Attach button. Then navigate to the proxy file corresponding to that clip and select it and click ok. This will attach that proxy media to the original media and it can be toggled using the Toggle Proxies button on the program monitor. You can also check and verify the property and status of the proxy files attached to the original media by right-clicking on the original media in the project bin/panel and then clicking on properties. You may also refer to this link to know more about the proxy workflow in Premiere Pro. https://helpx.adobe.com/premiere-pro/kb/ingest-proxy-workflow-premiere-pro-cc-2015.html Hope this helps, if you have any further questions, you may let us know here. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎9 04, 2018

Hi nicod18873934, The issue that you have reported seems to be a workspace corruption issue, which may cause the panels and interface buttons to either not respond or to misbehave. In these cases resetting the workspace should help. You may try these steps to reset the workspace. First, select your workspace by clicking on Windows >Workspaces> Editing ( or any other workspace with which you are facing the issue ). Then reset it by clicking on Window >Workspaces>Reset to Saved Layout Once done then check if it's working properly. If you are still experiencing issues with the workspace, then it could be a possible workspace file corruption issue and we may need to rebuild the files that store the workspace info for Premiere Pro. You may perform the steps mentioned in this article to do that. FAQ: How to fix workspace related issues in Premiere Pro? Please let us know if these steps helped in solving the issue. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎8 14, 2018

Hi annas87426543, Please also provide us the sequence settings, this can be accessed by selecting your sequence or timeline then click on Sequence ( in the menu bar)> sequence settings. Please also make sure that there is no Speed/Duration effect applied to the clips in the timeline that can effect the playback speed. Just to make sure that you are not experiencing any dropped frames while playing back which may appear as the media playback is choppy or not real-time. You may also want to try this step, please select your sequence or timeline then click on Sequence ( in the menu bar)> render in to out. This will prerender the frames required for playback and should result in real-time playback. Please let us know if it helped. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎8 14, 2018

Hi Emmalulu, The screenshots that you have uploaded suggests that the file is captured at a nonstandard frame rate ( 29.85fps). We will recommend you to try transcoding the media using any external transcoder like handbrake to the closest standard frame rate of 29.97 or 30 fps and then check if those transcoded files are working fine in Premiere or not. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎8 13, 2018

Hi jacomoc16745911, The issue that you have reported mostly occurs due to audio hardware configuration. You may try these steps. Open Premiere Pro, then go to Edit> Preferences > Audio Hardware. Set Device Class as MME and set the Default Input and Default Output to the system default audio device. The options for Default Input/ Default Output may look something like Speakers (2- High Definition Audio Device). If doing this still doesn’t resolve the issue, please provide us a screenshot of the Audio Hardware configuration window in Premiere Pro preferences and also a screenshot of the Windows Sound Panel (this can be opened by clicking on Settings in the Audio Hardware Configuration window in Premiere Pro preferences) Regards, Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎8 13, 2018

Hi jamesd66378893, You may follow the instructions mentioned here to solve the Premiere Pro launch issue. https://helpx.adobe.com/x-productkb/multi/products-crash-launch-macos.html Let us know if that helped. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎8 09, 2018

Hi annas87426543, We would need few more info on this to isolate the cause of the issue. Please provide us what was the frame rate for the media clips when they were captured. Also, please right click on the media clip in the Project tab in Premiere Pro and then click on properties to check if it shows the same frame rate value. Also, please right click on the same clip in the Project tab and then click on Modify > Interpret Footage. Please check if the Frame rate option is set as Use Frame Rate from file or its set to Assume this frame rate. If it is set on the Assume this frame rate option, please change it to Use frame rate from file. Once done then try to import this media in a new sequence and check if it is playing back properly. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎8 06, 2018

Hi Emmalulu, As mentioned by other members the issue that you are facing seems to be an issue with Pixel aspect ratio not matching between the export settings and your source or sequence settings. This can also occur if your frame aspect ratio and resolution are not the same as of the sequence settings and you are using any of the Source scaling options like Stretch to fill or Scale to fill ( this can cause a crop in certain cases ) in the export settings. It will be easier for us to guide you on what and how to correct in your export settings if you could share a screenshot of the export settings and the sequence settings. You can access your sequence settings by selecting your timeline, then clicking on Sequence ( in the menu bar ) and then clicking on Sequence settings. We will wait for your screenshots. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎8 06, 2018

Hi jojil13478171, The issue that you have reported sometimes may occur due to app preferences getting corrupt and also if you have multiple plugins which Premiere needs to load/scan at the time of launch. You may try these steps and check if this helps. Try resetting Premiere preferences and settings - https://forums.adobe.com/thread/2126506 If you are using third-party plugins or effects, you may temporarily remove them to check if one of the plugins is causing the delay at launch You may move the plugins from the plugins folder to a folder on the desktop and check if it's working, you may restore them later as required. The common location for plugins can be found as follows: For Windows - C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore For Mac - /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/ (If on Mac, please make sure to look for the plugins under System library and not the User library) Hope you find it useful. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎8 03, 2018

Hi alem17163771, You may first try the steps provided by R Neil Haugen. Those steps should help in isolating if any particular effect or clip is causing the crash at that time frame. If you have tried all the steps and still experience this error you may want to try this step and check if it helps. Please open your Premiere project Then click on File > Project Settings > General Look for an option named Renderer Set that to Mercury Playback Engine Software Only Then click ok and try to render the sequence again. Hope this helps. Regards Sumeet Kumar Choubey

Sumeet Kumar Choubey · ‎8 03, 2018

Hi MickFieldingi, The issue that you have described looks like an issue with the source patching wherein the source indicator for the video tracks might not be enabled. (Please check if V1 is highlighted for the source indicator on the video track) You may want to go through this small video, this explains source patching and track targeting. https://helpx.adobe.com/in/premiere-pro/using/source-patching-track-targetting.html Source patching starts at 04:41. Hope this helps. Regards Sumeet Kumar Choubey

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