please try to create the PDF from Acrobat ribbon in the MS Word toolbar at the top
By @Amal.
Microsoft 365 for macOS does not support PDFMaker and never has. This is why I have have always had Acrobat on both macOS and Windows. While you can create an Adobe PDF from the Acrobat ribbon in Windows, that is not possible on Macs.
File > Print > PDF creates macOS PDF using Quartz — not an Adobe PDF. Although it's possible to create an Adobe PDF in Word, many users create a Microsoft PDF, not an Adobe PDF. The Properties panel in Acrobat will reveal whether the PDF was made by Microsoft, Adobe, macOS, (or something else).
Another option for Macs when using non-Adobe apps is File > Print > Adobe PDF.
Jane
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