I had/have the same "not install" issue, so I was directed to Adobe.Tech@outlook.com, suppodedly support!
By @Top_Cat25
Cease all communications with them, as they are spammers. Adobe does not use an "outlook.com" email address. If they sent you a PM, click the three dots in the upper right and report the account name so that account will be banned from the forums.
Jane
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