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David Arbor
Valorous Hero
David Arbor
Valorous Hero
Activity
‎Jan 23, 2017
06:41 AM
Adobe employees will sometimes respond in these public forums, but if you want to let the product teams know about a bug you can file it here: Feature Request/Bug Report Form
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‎Jan 23, 2017
06:39 AM
Hi there, The HDV/DV settings don't apply in this case, they're for capturing tape, so you can leave them alone. Since you're a beginner, there's going to be a lot of confusion with the different formats and settings, so you can use export presets to keep things simple. Are you exporting for YouTube, Vimeo, Facebook, or Twitter? If so, change the format to H.264 and pick the appropriate preset from the gigantic list (see attached screenshot). It's alphabetical, so YouTube will be at the very bottom. If you're exporting just for local playback on your computer, the YouTube presets are still good. If you're not checking the "Ingest" option when you're setting up a new project then your footage isn't converting itself. Premiere is making conform and peak files to help playback and "draw" your audio waveforms. This is a one time process when you ingest each new clip, but it's an important one: Conform media in Premiere Pro 3. You're correct, and it's not a recommendation, as much as a requirement. Warp Stabilizer works on the original, unaltered clip (you can apply effects to the clip, but not intrinsic effects like scaling and speed). You must nest your clip, apply Warp Stabilizer on the clip inside the nest, and then change the speed of the nest in your main timeline. 4. If you have the preference checked to backup the project to Creative Cloud, then yes, it will be, but I'm not sure if that option is enabled by default (see screenshot). Also understand that just your project file is being backed up, absolutely nothing else is. 5. Keep watching tutorials, that's definitely a good thing. Adobe has some great resources for getting started, as well (Learn Premiere Pro, get help and support | Adobe Premiere Pro CC ). What are the specs of your computer? Processor, RAM, hard drive type (HDD, SSD, RAID, internal or external) and drive size, and graphics card info? If you don't have a very powerful machine then you might want to consider making proxies (low resolution, easy to edit files) to make your life easier, or converting to an intermediate format like ProRes or DNxHD. Let me know the specs and also if you feel that editing is sluggish and we can chat about your options. Also what resolution are you shooting, editing, and exporting at? If you're trying to work with 4k footage all the way through your pipeline then things are going to go much slower without more powerful hardware or a smart workflow. -David
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‎Jan 23, 2017
06:19 AM
1 Upvote
Hi Nick, this bug was fixed in last week's updates: https://blogs.adobe.com/creativecloud/after-effects-cc-january-2017-update-is-now-available/
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‎Jan 23, 2017
06:14 AM
paulf1345389​, did you update to the latest version of Premiere and Audition the other day? This bug was resolved: https://blogs.adobe.com/creativecloud/latest-audition-cc-2017-now-available/?segment=dva
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‎Jan 18, 2017
12:29 PM
You can keyframe the Temperature and Tint parameters inside the Effects Controls panel. It's going to be easier than trying to apply an effect to balance the two settings, and you'll be able to set the keyframes at varying speeds depending on how quickly the camera adjusted.
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‎Jan 18, 2017
09:06 AM
"Move All Attributes" applies only to pre-comping. How are you applying the matte to your other layers in the comp where the top layer is being used as your matte? Are you using the Set Matte effect and applying it to all layers, or do you only have two layers in this comp and you're using the top layer as a track matte? Can you please post a screenshot of what it looks like in the comp with the matte and the parent comp? Make sure to toggle the transparency grid in the Comp panel so you can see what's actually being matted.
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‎Jan 18, 2017
09:02 AM
You sure about that? The shortcut has always done nothing for me once the panel is active, and it still behaves that way. Y'know what, I made the mistake of confirming my thoughts in After Effects, where the behavior is different. saphiah1334175​ can you post a screen recording of this happening? It might be easier to diagnose if we can see what's going on.
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‎Jan 18, 2017
07:29 AM
Do you currently have any other versions of Premiere or Audition installed? If you do, but you don't need them anymore you can try uninstalling them and restarting your computer.
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‎Jan 18, 2017
07:26 AM
Mattias, your description is a little hard to follow. Can you post some screenshots or a recording of this happening? When you say "a mask layer" do you mean a separate layer that you're using as a track matte, or do you mean when you mask an individual layer?
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‎Jan 18, 2017
07:25 AM
I can't say for sure, but that likely is the dev team. As for what SAFEHARBOR11​ said, After Effects has a new secret project with every major release that can be accessed in the same way—Alt/Opt+Clicking on About Adobe After Effects. The secret project always recognizes the dev and QE team, which is pretty cool.
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‎Jan 18, 2017
07:22 AM
If you found the correct path via the log and those folders were empty, then it sounds like they might be gone. Does the log say that those jobs were completed successfully? Do you have some sort of regular backup like Time Machine (if you're on a Mac) that can recover these files for you?
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‎Jan 18, 2017
07:20 AM
If I'm understanding you correctly, this isn't a bug. Shift+NumKeys doesn't move to the panels, it toggles them, meaning, if they're not open they open, and if they are open but they're not active you switch them to the active view. If the panel is active and you hit its shortcut it will close the panel. That's how it's supposed to work. Also, the Undo command doesn't, and shouldn't affect UI changes. This would be a huge nuisance because every scroll, playhead move, or scrubbing action you do would then be accounted for in your history panel.
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‎Jan 18, 2017
06:38 AM
2 Upvotes
Magnum is the one I can think of, but it's not free: Magnum 3 - aescripts + aeplugins - aescripts.com SpeedGrade in Native mode (not Direct Link) can actually do this, although I don't know if it's easy to export the broken up clips after and what kind of format support you can export with, but if you're familiar with SpeedGrade it might be worth a quick Google search to figure out how simple (or not) it might be.
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‎Jan 18, 2017
06:34 AM
Do you have the 14.0.1 update applied? Have you restarted your computer? Does this happen every time you start After Effects or only at random times? Were you having any issues running After Effects CC 2015? What are the specs of your PC, and what version of Windows are you running?
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‎Jan 18, 2017
06:33 AM
2 Upvotes
What is your computer configuration/hardware specs? Where type of storage is your footage being played from? Is your Program monitor set to Full resolution or something slower? What version of Premiere are you running? Did this just start, or have you been able to play 4K footage back before with no problems? What are the info/specs of both the 4K footage ​and​ the proxy you made?
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‎Jan 18, 2017
06:31 AM
1 Upvote
You have to disable the "Displays have separate Spaces" option in the Mission Control settings of the System Preferences. Then you have to log out. After you do that you can stretch any window across multiple monitors.
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‎Jan 18, 2017
06:23 AM
1 Upvote
Even if that did work, you're not actually doing anything that would be helpful. Premiere would likely be ignoring your changed extension and still seeing your files as .avc, since that's what they actually are. What about transcoding your footage to an intermediate format like ProRes or DNxHD and then relinking your files?
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‎Jan 18, 2017
06:21 AM
Are you running the most up to date version of Audition and Premiere? Also, are you talking about editing a single clip or sending an entire sequence to Audition?
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‎Jan 17, 2017
11:38 AM
3 Upvotes
No problem, that's why we're here. If you navigate to the project through Premiere's Media Browser you should be able to see all the comps in your project and just import the one you want (after you delete it from your Premiere project panel). If you're not seeing that comp still then you're probably running into one of the unfortunate quirks of Dynamic Link and there are a whole other set of troubleshooting steps to follow, including uninstalling any previous versions of Premiere, After Effects, and Media Encoder, if you have them. Edit: And a machine restart. Never underestimate the good that can do.
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‎Jan 17, 2017
11:10 AM
If you want to continue to use Dynamic Link you could try a couple things: 1) Quit Premiere 2) Change the resolution in After Effects, then save and quit After Effects 3) Reopen Premiere and see what happens If that doesn't work you can always try removing that one comp from your timeline and reimporting it into Premiere.
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‎Jan 17, 2017
10:59 AM
There's no doubt that After Effects is insanely complicated, and being tech savvy is a great asset for problem solving. I don't know your skill level with After Effects, but there are some great tutorials on Adobe's website you can check out: After Effects tutorials These won't help you figure out a problem like this, but I find that distilling a problem down to it's lowest common denominator is how you solve them. 1) Before you upgraded you didn't have a problem 2) Your Premiere sequence settings haven't changed, but your After Effects graphics imported through Dynamic Link look bad 3) Back in Ae everything looks normal That leads you to the fact that the problem is happening somewhere in the transfer from Ae to Premiere, i.e., Dynamic Link. You could export your graphics at full res to see if there's an issue (which there wouldn't have been), which again, leads you back to the likelihood of an issue happening during the communication between the two programs.
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‎Jan 17, 2017
10:47 AM
1 Upvote
I'm pretty sure the bug affects all comps. For the ones that don't seem to be affected are you perhaps zoomed into 100% (or more) in After Effects with the resolution set to (Auto) so you are, in fact, at Full resolution already?
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‎Jan 17, 2017
10:44 AM
1 Upvote
This is an unfortunate bug in CC 2017, but it is a known issue and will hopefully be fixed soon. Dynamic Link is transferring the resolution of the Composition panel, not the Composition itself. To workaround this annoying problem you can go into your Ae comp and change the resolution from Third to Full. You'll have to do this for all your Dynamically Linked comps, or you can export files from Ae if you don't want to deal with this issue.
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‎Jan 15, 2017
08:24 AM
1 Upvote
For anyone else who runs across this thread, as Ann said, when using the new Handbrake VBR is now called Peak Framerate, so if you want to avoid the issue Yasper is having you must choose the Constant Framerate radio button (see screenshot) in addition to choosing a framerate from the dropdown menu, otherwise the problem will remain after transcoding.
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‎Jan 15, 2017
08:18 AM
Thanks, Ann, that's good to know. And absolutely, Yasper​, it's a waste of your time to convert your videos when you could find another method of recording that will give you a CFR. Good luck finding an alternate method, and perhaps you should post it back here when you do so others can benefit from your solution.
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‎Jan 14, 2017
09:53 PM
Well just to be clear again, you don't want the FPS setting in Handbrake to be Same As Source because nothing will change. You need to pick a specific frame rate. I know this will work, and I've successfully covered VFR footage TO CFR in Handbrake several times.
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‎Jan 14, 2017
02:45 PM
Can you post a screenshot of your handbrake settings? Also, what about one of your video info from your media player? Handbrake can convert VFR to CFR, you have to make sure Same As Source isn't the option you're choosing for FPS and you should pick the most appropriate one based on your recording. Were you going for 60 fps or something else?
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‎Jan 13, 2017
05:08 AM
You can try my last suggestion of creating a test user account if you don't want to uninstall. You can also sync your preferences via Creative Cloud to preserve your KB shortcuts or you could even back up the prefs manually. If you still have your keyboard shortcuts after trying to clear your preferences before then you didn't get rid of everything. While Premiere is starting up hold Shift+Option to clear your preferences, but note that it will wipe out those custom settings, so definitely sync your prefs to Creative Cloud first. Where did you install your custom LUTs? I don't know if those get wiped out too; it depends where they live. If you want to be even more judicious about backing your prefs up, go to the path in this screenshot. Back up that entire "profile-username" folder somewhere else and then clear your preferences. You can always restore the folder later or even just your KB shortcuts which will be inside the "Mac" folder. If you do sync your preferences with Creative Cloud then there will be another folder called "Profile-CreativeCloud-" and that's what Premiere will actually be saving your preferences to. So you can do one of two things: back up both "Profile" folders or go up a directory and back up the entire "11.0" folder. That's a quick way to preserve everything, trash your prefs, and then test to see if the problem still exists. If it does then you put everything back in place with no harm done. If the problem is resolved then you can start putting your preference files back individually, but be careful about it. When I do this process I usually restore my KB shortcuts file but reset my app preferences because they're not that hard to reconfigure from within Premiere.
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‎Jan 13, 2017
04:38 AM
Thanks for doing that. Given that we know the issue is completely localized to CC 2017, have you tried uninstalling and reinstalling it? Also, if you choose do to this, when you uninstall I would not keep your preferences when the CC app asks. Also, I still think it would be helpful to see a screen recording of this happening. I know you said it's tricky to display something that isn't happening, but simply clicking recording you clicking on certain buttons would be enough to demonstrate the problem. Often times screen recordings can be very telling and the smallest thing can stand out which helps solve the problem. Of course, sometimes they don't help at all, but that's far less often the case. Alternatively, you could try creating a new temporary user account, launching Premiere, and seeing if the problem occurs. If it doesn't then that means there's something local to your account and maybe there's a set of preferences that didn't get trashed properly.
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‎Jan 12, 2017
11:50 AM
What makes you think it's painful? It downloads in the background and is easy enough to look at quickly. You can have multiple (major) releases of CC apps installed, and you can easily enough uninstall it after. Unfortunately, this is part of diagnosing problems, and I think it's a lot less painful than continuing to deal with the irritating sounding issue you're encountering.
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