What format is the footage? MOV is the container, but what's the codec? Also, do you have GPU acceleration enabled in Premiere? Are you trying to play the 4k footage back at full res inside of Premiere or 1/2 res? ... View more

Ha, no problem. In that case it could have just been a drawing error and refreshing the screen helped. ... View more

Could you post some screenshots? One that's inside your multi-clip with your Audio Track panel exposed and then one of your editing timeline? If you work on two monitors it would be helpful to switch to the standard workspace so everything shows up on a single monitor and you can send a screenshot of the whole thing. ... View more

If you open the clip in the source monitor and waveform is there then there might be a different problem. Just to clarify though, how many tracks are inside your multi-clip? Even though you panned ch-1 left and ch-2 right, do you have a third and fourth track from your A7R II? If so, those must be muted. Before you can guarantee that your audio waveforms will pass through solo track 1 and make sure it only plays in the left channel and then do the same for track 2 and make sure it only plays through the right channel. Also, how many channels does your multi-clip actually have? Edit: How many channels does the multi-clip have when you drag it into the 1080 sequence and all of your audio tracks are patched properly? ... View more

If you render your audio do you get waveform? If so, this means that your multi-clip audio is either muxing somewhere or something else isn't set up correctly. This took me ages to figure out and it can be incredibly complicated, so I'll give you my situation as an example. We record with two cameras that are set up for dual mono input. Ch 1 on both cameras is a lav or a board feed, and Ch 2 is a shotgun on the camera. When all goes well I only want Ch 1 and Ch 2 from Cam 1 during editing. I import all of my clips as dual mono, so when I drop a clip in the timeline I get two audio tracks as opposed to the typical stereo track with two different sources. After making my multi-clip I now have 4 audio tracks from the two cameras. As soon as I drop the multi-clip into my editing sequence I have no waveform. This is because those four channels are being muxed down to A1 and A2 of my multiclip which is set up to have a two channel stereo output, so I mute tracks 3 and 4 (the audio from cam 2) inside my multiclip, but still no waveform. If I go back into my Audio Mixer panel inside of my multi-clip I then take Ch 1 and pan it to -100 and Ch 2 goes to +100. This now firmly separates the two channels inside my multiclip and I can see that my VU meters are showing different signal. If i mute Track 2 then I only get my left VU meter moving and vice-versa. If I set one of those channels to be even + or - 99 the waveforms disappear. NOW my waveform can pass through to my main editing sequence because my two channel multi-clip isn't muxing multiple sources and it's only sending one track per channel. So the two questions are: 1) Does this by any change mimic your setup? 2) If not, does this help explain the problem relative to your specific situation? ... View more

Sorry, I'm not sure what you mean. But some general troubleshooting steps are to trash the preferences and restart After Effects, create a brand new project and see if the problem still occurs, or even create a test user account and see if the problem occurs there. ... View more

You can also see if there's an updated driver for your mouse. These kinds of issues can happen a lot when you update your OS and the mouse driver doesn't support it yet. ... View more

Thanks for posting, that was really helpful. Like Roei said, it could be hardware. It seems like your mouse is sticking, which would cause the bezier handles to appear. When you clicked on your footage in the Timeline panel the Info panel said "Cancel drag. Cannot drop item into itself." Are you using a Wacom tablet? If not, is it a wireless mouse? If so, try unplugging all your external peripherals, keyboard included, and try using a wired mouse if you have one. Also, while this problem is occurring try dragging some icons around on your desktop. What happens? Do they move around normally or do they drop unexpectedly? ... View more

"How do other people get around this issue?" they get grumpy at YouTube and get used to it compensate by adding some saturation, which I think isn't the best idea because then you're adding a workaround while messing up your original file actually, those are the only two answers I have. Like I said, I don't find that I lose saturation, but instead get a small red shift, so I can't speak to your exact issue. Checking MBD and MRQ aren't going to help, but if you have a good GPU then MBD is actually going to be used anyway. Checking MRQ is going to slow your export down and you won't notice a difference unless you're scaling your footage to a different resolution. Alternatively, you could try another codec instead of the MainConcept one that Adobe licenses. x264 is an open source H.264 codec which is really great, especially for retaining quality at even smaller file sizes. Give it a whirl and see what happens (VideoLAN - x264, the best H.264/AVC encoder ). ... View more

You definitely don't need to do this. This was a hack to allow cards that weren't certified back in the CS5 and CS6 days in the early days of Premiere's GPU acceleration. When CC was introduced all cards with a minimum of 1 GB of RAM were usable, you'd just get a warning that they weren't certified. You don't even get this warning anymore. ... View more

Optical Flow is an algorithm for creating new frames and it's slow to play back and needs to be rendered. You have 50p footage in a 25p timeline, you shouldn't need to use Optical Flow or Frame Blending. Can you describe what you're seeing a little better? Is it jumpy? Perhaps you just need to render that part of your timeline. Also, what happens when you export just a part of your timeline when you slow the clip down to 50%? Alternatively, you can interpret the entire clip's frame rate at 25p instead of 50p. In the Project panel Right Clip>Modify>Interpret footage and click the "Assume this frame rate:" radio button and change it to 25. Now the Media Duration metadata field will read twice as long as the original clip's length (you can make a copy of the clip before you modify the frame rate to see this) and you'll know that you're getting proper slow motion. ... View more

Are you running the latest version of the CUDA driver AND Premiere and After Effects? What versions of each of those things are you running specifically? The latest version of CUDA is 8.0.57 ... View more

What happens if you create a brand new project, import the problematic one, and then try to save the new project? Sometimes project files can get corrupted but importing everything into a new project can fix this. You won't lose anything and you'll be given the option (depending on what version of Premiere you're running) to import everything. Also, are you running the latest version? ... View more

ProRes isn't a delivery format. It's an intermediate format which makes editing much easier and it preserves the quality of the source footage—two of the reasons why it's so much larger than H.264, a delivery format. The QuickTime issue you mentioned has been around for years and it isn't going anyway. If you open the file and look at it in something like VLC Player you'll see the proper colors, which you mentioned. What settings are you using when you create your H.264? Are you using the one of the YouTube presets? If not, that's a good starting point. I do find that YouTube will always add a color shift when it reprocesses the video on its own servers. Instead of getting washed out, my videos usually take on a tinge of red, and I start with the YouTube 1080 preset. A couple things to check: 1) When you bring the exported file back into Premiere do the colors look exactly the same as they do in your timeline? 2) What export settings are you using? 3) If you want to run a test with FCP X, don't export and upload a ProRes file, use the YouTube publishing options. If you find that your colors look exactly the same before you upload it then something's going on when YouTube processes your video again. ... View more

You're running the latest version of CS6, so no more updates. Can you be more specific, or better yet, show a screen recording of what's happening when you say "it's not letting me click other effects to continue the key." That will help narrow down the problem. ... View more

You definitely can, I just think there was a problem along the way. By default, if you don't uncheck this option, when you upgrade to a new major version like from 2015 to 2017, the Creative Cloud app will uninstall your previous versions and migrate your preferences to the new version. This is an easy to find option and you're warned that it's going to happen, but it's still a bad idea that it's the default. When you choose to update to CC 2017 you get a popup that tells you this is going to happen, then you can click Advanced and uncheck the option. Most people are probably going to miss that and only end up with one version. It's causes a number of people problems, including you. When you do get this resolved you should be able to go back into the CC app under Previous Versions and reinstall CC 2015.3. You'll then be able to have both versions exist at the same time. ... View more

Thanks for the screenshots. Something went wrong with the auto uninstall process when you upgraded to CC 2017 or something else happened. In the Program Files folder can you go into each versions folder that isn't showing up in the Creative Cloud desktop app (like CC 2015.3 and see if there's an uninstaller in there? If so, I would run that on all apps that don't show up in the Creative Cloud app, and then restart your machine. Hopefully then those missing apps will show up in the Previous Versions section.  ... View more

That's a good point, Bruce. steveg57649519​, I was assuming you meant that you only say CS6 6.0 and CC 7.0, is that correct? As in you don't see CC (2014) through CC (2015.3)? ... View more

Can you post a screenshot (or multiple ones) of your entire CC Apps tab with everything expanded? Also, what country are you in? I recall that not all previously installed apps are available for all countries, but I'm pretty sure that was mostly a CS6 thing, and not a Creative Cloud version thing. Also, what OS are you on? If it's MacOS, can you post a screenshot of your Applications folder (near the top with all the Adobe apps) and if it's Windows can you do the same for your Program Files folder? ... View more

Hey Dennis, this is a known issue by the Premiere team. There's also another mislabeling—the White Balance eyedropper tool is labeled as "Show Mask." Today's update was a critical bug fix, so these issues will probably/hopefully be pushed in the next update. ... View more

So is this not a case of your audio needing to conform again? Can you check to see if the Conforming progress bar is moving at the bottom-right of the interface? ... View more

Is Premiere conforming the clips? Look at the bottom-right of the interface to see if there's a progress bar and a note about conforming your clips. If so, the audio won't play back until the .cfa files have been generated. If that's not the case, does the audio play back in the Source monitor? ... View more

Well if the colors in your export look exactly the same as they do in Premiere when you view the file in VLC or back inside of Premiere then the problem lies with YouTube and Vimeo. Unfortunately, I know what you're talking about, and I find that YouTube always seems to add a small red shift to my videos. Are you using the YouTube or Vimeo presets when you export or are you choosing the settings yourself? There's not a lot of things you could change that might cause this, but you at least want to be using the High profile. If you're using the presets then this is the selected profile. You can experiment with other encoders such as HandBrake or X264. I don't know if that will change your results though. ... View more