Re: prepaid membership is unavailable

Rajashree Bhattacharya · ‎Feb 15, 2019

Hi Nina, The Adobe ID has ZA South Africa as country whereas the code has been purchased from USA. The Country in the Adobe ID, billing detail & Adobe purchase store has to be same. It is best to cancel it. You can only get CC for the team from South Africa online store. https://www.adobe.com/content/dam/acom/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf Thanks Rajashree

Rajashree Bhattacharya · ‎Jan 28, 2019

Hi Graham, I have escalated this to the concerned team & shall update you as soon as they respond. It might take some time, please excuse the delay. Thanks Rajashree

Rajashree Bhattacharya · ‎Jan 18, 2019

Hi All, I have taken the action & conveyed via PM, Thanks Rajashree

Rajashree Bhattacharya · ‎Jan 15, 2019

Hi, I have escalated it to the CC for teams regarding this. They will be following up. Thanks Rajashree

Rajashree Bhattacharya · ‎Jan 03, 2019

Hi Janice, You can make a new purchase. It is not possible to reactivate after cancelling the subscription. Thanks Rajashree

Rajashree Bhattacharya · ‎Jan 03, 2019

Hi Robert, I find that you had purchased Creative Cloud Photography plan on 22 Sep 2018, it was cancelled on Jan 2nd 2019 & you have been charged the cancellation fee as per the terms & policies. Adobe Subscription and Cancellation Terms | Adobe Thanks Rajashree

Rajashree Bhattacharya · ‎Dec 27, 2018

An update- The refund has been initiated & the case is being followed up by a supervisor. Regards Rajashree

Rajashree Bhattacharya · ‎Dec 26, 2018

Hi Rebekah, The cancellation fee has been charged on December 24th. I have escalated this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay. Thanks Rajashree

Rajashree Bhattacharya · ‎Dec 21, 2018

Hi Joe, Would you like to cancel the subscription purchased on 07 Nov 2017? Please confirm. The subscription is suspended as of now. Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions. Thanks Rajashree

Rajashree Bhattacharya · ‎Dec 18, 2018

Hi Caroline, Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions. Thanks! Rajashree

Rajashree Bhattacharya · ‎Nov 26, 2018

Hi Elizabeth, I have sent a personal message to you. Please check. Thanks Rajashree

Rajashree Bhattacharya · ‎Nov 23, 2018

Hi All, I will escalate this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay. Thanks Rajashree

Rajashree Bhattacharya · ‎Nov 22, 2018

Hi Ahmad, The two orders that you placed on November 20th & 22nd 2018 did not get completed as the payment was not successful. Please try again or contact the bank for this. Thanks Rajashree

Rajashree Bhattacharya · ‎Nov 21, 2018

Hi Ann, I have deleted the requested thread. Thanks Rajashree

Rajashree Bhattacharya · ‎Nov 20, 2018

Hi Ann, The post has some useful information which could be resourceful for other users, please let us know in case you still want to delete the thread psd icon in cc 2019 now a "white" sheet of paper when saving images as psd. Thanks Rajashree

Rajashree Bhattacharya · ‎Nov 09, 2018

Hi, As per https://www.adobe.com/content/dam/acom/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf , the CCT is available in available online, you can purchase & cancel it after one month but it might attract a cancellation fee. You can try to purchase through our certified reseller: Adobe Partner Connection Portal Thanks' Rajashree

Rajashree Bhattacharya · ‎Nov 08, 2018

Hi, Sorry for the trouble. I have inboxed you a suggestion, please check. Thanks Rajashree

Rajashree Bhattacharya · ‎Nov 08, 2018

Hi Trevor, Have you tried to follow the steps in Stop Adobe Creative Cloud from opening in trial mode after purchase ? Please let us know. The chat support is always available. Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Thanks Rajashree

Rajashree Bhattacharya · ‎Nov 05, 2018

Hi Simon, I have escalated the issue to the concerned team. I will update you accordingly. Thanks Rajashree

Rajashree Bhattacharya · ‎Oct 29, 2018

Hi Gerry, You have an active subscription. I have left a PM for you. Please read & respond accordingly. Thanks Rajashree

Rajashree Bhattacharya · ‎Oct 19, 2018

Hi Benjamin, I will escalate this to the concerned team & update you as soon as they respond. It might take some time, please excuse the delay. Thanks Rajashree

Rajashree Bhattacharya · ‎Oct 15, 2018

Hi Wan, I have sent you a PM, please check & respond. Thanks Rajashree

Rajashree Bhattacharya · ‎Oct 09, 2018

Hi Linda, We do not have a "Martin Anderson" or "Jack Williams" in our Adobe directory. What John stated in the previous response is the correct way to measure the authenticity of the Adobe staff. Thanks Rajashree

Rajashree Bhattacharya · ‎Oct 09, 2018

Hi Tassos, Have you tried whitelisting forums_noreply@adobe.com from your email account as you are not getting any emails from Adobe Forum? Please let us know. Thanks Rajashree

Rajashree Bhattacharya · ‎Sep 24, 2018

Hi Andres, Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions. Thanks! Rajashree

Rajashree Bhattacharya · ‎Sep 24, 2018

Hi Mikaela, Let us know if you still need help. Thanks Rajashree

Rajashree Bhattacharya · ‎Sep 05, 2018

Hi Nattachat, The subscriptions purchased under the Adobe ID used in Forum has cancelled orders. Please make a new purchase. Thanks Rajashree

Rajashree Bhattacharya · ‎Sep 04, 2018

Hi All, Any cancellation after 14 days of purchase has to be done by contacting our support. Have you already tried our cancellation steps here? https://helpx.adobe.com/creative-cloud/help/cancel-membership.html. Thanks Rajashree

Rajashree Bhattacharya · ‎Sep 04, 2018

Hi Jem, The CC subscription that you had purchased 2 months ago can be cancelled by contacting our support. https://helpx.adobe.com/creative-cloud/help/cancel-membership.html Thanks Rajashree

Rajashree Bhattacharya · ‎Aug 23, 2018

Hi Pauolo, You have an active Adobe Export PDF, Anualmente Have you already tried our cancellation steps here? https://helpx.adobe.com/creative-cloud/help/cancel-membership.html ? Thanks Rajashree

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Rajashree Bhattacharya

Rajashree Bhattacharya

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