About Rajashree Bhattacharya

Rajashree Bhattacharya · ‎Oct 06, 2013

Salut mneabsuetnxnkz, Vous pouvez essayer ceci: S'il vous plaît renommer OOBE au dossier OOBEE.OLD à partir de l'emplacement suivant emplacement dans la fenêtre C: \ Program Files ( x86) \ Fichiers communs \ Adobe Emplacement sous Mac : . bibliothèque > Application Support >> Adobe >> OOBE Après avoir renommé le dossier OOBE veuillez désinstaller Adobe Creative Cloud à partir de l'outil propre et ré- installé le produit à partir de www.creative.adobe.com / apps PS: S'il vous plaît désinstaller le cadre de Creative Cloud si vous voyez dans l'outil Cleaner. Comme le discusson ci-dessus mentionne également renamimg , S'il vous plaît désactiver le pare-feu du système & réseau et réessayez . Vous pouvez également consulter ce lien pour plus d' entrée : http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation- download.html Incase l'erreur persiste , alors la meilleure étape suivante serait d'examiner vos journaux d'installation pour déterminer le point exact de l'échec. S'il vous plaît voir Résoudre avec des journaux d'installation | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 - cs5.html pour obtenir des informations sur la façon de repérer et d'interpréter le des fichiers journaux d'installation . N'hésitez pas à fichier journal de réception privée s'il vous plaît. OU exécuter l'outil de nettoyage Adobe, reboot - et puis essayer le nuage des liens directs pour télécharger tout ce que Creative CC application (s) que vous voulez, ou le bureau de la CC ... Veillez à bien suivre les instructions importantes là pour les téléchargements directs ... Cordialement, Rajshree

Rajashree Bhattacharya · ‎Oct 03, 2013

Hi Ksumarine, The following might explain and help solve the problem... U44M1P7 - Updates : http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS : http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html You can also try renaming the AAMUpdater to AAMUpdater.old in both location of hard drive & user under :- /Library/Application Support/Adobe/ and ~/Library/Application Support/Adobe after enabling the root account (http://support.apple.com/kb/ht1528). Rename it is in root account& your own account too. Incase it does not work, please contact us at http://adobe.ly/yxj0t6 Regards, Rajshree

Rajashree Bhattacharya · ‎Oct 02, 2013

Hi etabeyta, The term "Concurrent Use License" means a license to use the applicable Adobe software product ("Software") based on the number of users who can use the Software at any one time when the Software is either installed on a Computer file server and initiated by an individual from another Computer on the same Internal Network as the Computer file server or (ii) on an individual’s Computer but only made available for use when such individual’s Computer is granted permission by a Computer file server over an Internal Network. Concurrent Use Licenses may be subject to higher prices than standard Software licenses available under CLP. The total number of users who can use the Software at any one time may not exceed the total number of Concurrent Use Licenses granted to you for such Software. Notwithstanding anything contrary to the EULA, the term "Internal Network" as used in the EULA shall be expanded to include permission for access by your then-currently enrolled students solely for the purposes of your Concurrent Use License(s). Except as otherwise set forth hereunder, all other terms of the EULA shall govern your use of the Software licensed under a Concurrent Use License. Please go through this link as it has detailed explanation: http://www.adobe.com/volume-licensing/policies.html Regards, Rajshree

Rajashree Bhattacharya · ‎Oct 02, 2013

Hi PostFallsBob, I did check that you had purchased photoshop Elements 12 on October 2nd, 2013. Please use the resolution in http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere.html#main_Convert_a_trial_version_ regarding converting the trial to serialized product succesfully Regarging the issues of updates, do go through these link which has all the issues: https://helpx.adobe.com/photoshop-elements.html Regards, Rajshree

Rajashree Bhattacharya · ‎Oct 02, 2013

Hi thevervecrew, Please perform the steps in the below link, it should resolve the issue : http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html Please let us know if any issue crops up. Regards, Rajshree

Rajashree Bhattacharya · ‎Oct 02, 2013

Hi Yan Liu, Please use the following links to find the serial number: http://helpx.adobe.com/x-productkb/global/find-serial-number.html http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html if that doesn't help, contact adobe support, http://helpx.adobe.com/contact.html?product=flash&topic=using-my-produ ct-or-service Regards, Rajshree

Rajashree Bhattacharya · ‎Oct 01, 2013

Hi Luminous_Velocity, You can try the stpes in the following link: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml To Uninstall Muse completly from completly, follow this Link: http://helpx.adobe.com/muse/kb/uninstall-muse.html Then try to install . Please let know if it was helpful. Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 30, 2013

Hi Tim Newman, You can download it directly from http://prodesigntools.com/all-adobe-cs5-direct-download-links.html. Please do read the "very important instructions" before downloading. I also checked in https://adobe.subscribenet.com that If your organization uses the TechSoup portal and you require support, please refer to your fulfillment e-mail containing the download link/key for support information. The serial number is registered & stored in www.adobe.com under your email address. I have got it confirmed myself. Please let us know if it was useful . Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 28, 2013

Hi Pricewin, Please let us know if there are specific errors,you can go through these links to resolve the issue: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 28, 2013

Hi 338316, One order(purchase) of retail version allows you two installs, You can try download ind the trial & then while installing, do choose the option: "I have a serial number" & enter the serial number to serialize it. https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom If the problem still persists then : please contact our support team directly. You can contact our chat support at http://adobe.ly/yxj0t6. Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 26, 2013

Salut gogotre, Vous pouvez passer par les étapes de ce lien: - http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download.html http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html Il ya différentes étapes énumérées, veuillez sélectionner le plus approprié. Dans le cas où vous avez besoin de nous contacter, s'il vous plaît utilisez le lien suivant: - http://adobe.ly/yxj0t6 Cordialement, Rajshree

Rajashree Bhattacharya · ‎Sep 25, 2013

Hi jmerritt24, You can perform the steps mentioned in http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. It might help to reolve your issue. Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 25, 2013

Hi pjheller10, I am sorry for the inconvinience, Adobe is aware of the issue & our teams are working on this issue to get it fixed at the earliest. As soon as any update is available, I will update you. Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 22, 2013

Hi Newbie Me, You can use the following elementary steps if you have not tried already, Prior to performing any steps, please confirm the compatibility of the Operating system & its version (http://www.adobe.com/in/products/photoshop-premiere-elements/tech-specs.html) 1. Be logged in as administrator with complete permissions & rights. 2. You can enable the hidden administrator (Windows) or the Root User(Mac). Hidden administrator Windows: http://www.adobe.com/support/contact/cscleanertool.html Enabling Root user in Mac: http://support.apple.com/kb/ht1528 3. Restart the system & log in with the admin account. Try to install from here. 4. For Windows you can also perform selective start up. http://support.microsoft.com/kb/331796 5.If you are on proxy net work or in a corporate network , it will be helpful if you can get connected through local internet with their firewall disabled if possible. Please try thse steps, it should help you to install. Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 22, 2013

Hi Ladoon, The reason can be that it has not been uninstalled completely. 1.Please uninstall it completely Windows: Open the Windows Control Panel > Programs and Features Choose an app and click Uninstall/Change Check the preference box if present Follow the on-screen instructions Mac: Open Finder and go to /Applications/Utilities/Adobe Installers Check the preference box Click on uninstall /Double-click an Adobe product to remove Follow on-screen instructions You can also go through : https://helpx.adobe.com/creative-cloud/help/install-apps.html You can also use the Creative Cloud Cleaner Tool to uninstall : http://www.adobe.com/support/contact/cscleanertool.html Now do log out & Log back in of the CC App(Desktop), you should get the download option. Please let know if it was useful or not. Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 17, 2013

Hi Ton, I just wanted to add that you can check the valid upgrade path from the following link. http://www.adobe.com/products/photoshop-lightroom/buying-guide.html Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 11, 2013

Hi Free ThrowAce, You can try this : Please rename OOBE to OOBEE.OLD Folder from the following location location in Window C:\Program Files (x86)\Common Files\Adobe location in Mac: library>.application support>>Adobe>> OOBE After renaming the OOBE folder please uninstall Adobe creative cloud from the cleaner tool and re-installed the product from from www.creative.adobe.com/apps PS: Please uninstall Creative cloud connection if you see in Cleaner tool. As the above discusson also mentions renamimg, Please disable the firewall of the system & network & then retry. You can also refer this link for more input: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation- download.html Incase the error still persists, then the next best step would be to review your installation logs to determine the exact point of failure. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to locate and interpret the installation log files. Please feel free to inbox log file privately. Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 04, 2013

Hi Oli.mosse, You can try these steps, it might help you. clean up the install with error by using cleaner tool, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. Disable the firewall, antivirus of the system & network(standalone network would be preferred) Now reinstall the Photoshop CS6, you can use the link from here http://prodesigntools.com/adobe-cs6-direct-download-links.html. OR If there is anyspecific error code or message, do let us know, it can be investigated further. Regards, Rajshree

Rajashree Bhattacharya · ‎Sep 04, 2013

Hi Evalenson, You have to log to www.creative.adobe.com with your Adobe ID. Then go to download centre & choose photoshop, at the bottom left hand corner you would get a dropdown of choosing Photoshop CS6 ot Photoshop CC. You can go through this link http://blogs.adobe.com/crawlspace/2013/06/updatingupgrading-to-photoshop-cc-faq.html, It has many important information.(go through all points) Regards, Rajshree

Rajashree Bhattacharya · ‎Aug 31, 2013

Hi Blackink21, Please refer to this link : http://forums.adobe.com/message/5581753#5581753 It has detailed information. Regards, Rajshree

Rajashree Bhattacharya · ‎Aug 25, 2013

Hi bfportr401, To find the serial number you can check it from : http://helpx.adobe.com/x-productkb/global/find-serial-number.html To get the download link, please go to : http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here. html Note:On that page are Very Important Instructions Steps 0 to 6 (the 7 steps referred to by kglad above), which many people overlook.It is crucial that you follow those steps first to get a successful download. Regards, Rajshree

Rajashree Bhattacharya · ‎Aug 24, 2013

Hi BUD25IE, If you have purchased from online from Adobe Store & it is registered in http://www.adobe.com/ under you Adobe ID. The download link is in "My Orders" under "My Adobe" in www.adobe.com If your purchase is registered in https://licensing.adobe.com/ under your Adobe ID. The download link is in the "Downloads" under the "License" tab. You can get all the downloads along with previous versions along with present version from http://prodesigntools.com/tag/ddl Please follow the Very Important Instruction given on the page before clicking on download button. At the time of installation enter the serial number to serialize and activate the product. If you have purchased a subscription of Creative Cloud(Individual or Team) You have to download the CCApp from the download centre in https://creative.adobe.com/, from the CCApp you can download the products available. Regards, Rajshree

Rajashree Bhattacharya · ‎Aug 23, 2013

Hi Mir_aculix, If you have perpetual license , you may try this: What Adobe software do you have installed? The U44M1P28 error indicates the base product is not installed. You might try downloading the updates directly from http://www.adobe.com/downloads/updates/ If you Creative cloud subscription, then you can try this: Run the cleaner tool to uninstall http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html You can download the CC App from www.creative.adobe.com & then reinstall the product. It will be updated, next time onwards you can update from here. Please refer to http://forums.adobe.com/message/5308799 These informations might be useful for you. Feel free to message or post any query regarding this. Regards, Rajshree

Rajashree Bhattacharya · ‎Aug 23, 2013

Hi Silly jilly6, Please provide the order number & the product that you have purchased. You can also send me the Email underwhich you have purchased it. You can look under "My orders" in www.adobe.com, it will provide you the serial number if your serial number had been registered with Adobe. Regards, Rajshree

Rajashree Bhattacharya · ‎Aug 22, 2013

Hi P.mckee, The following thread has vital trouble shooting steps : http://forums.adobe.com/message/5593076 Also There are several steps you can do: 1. If your are getting this error while updating CC: (a) Try to perform mentioned steps: Win: Go to C/Program Files(X86)/Common Files/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again. Mac: Go to Library/Application Support/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again If the above mentioned steps does not work please follow the mentioned steps: Win: Enable hidden Admin: http://social.technet.microsoft.com/wiki/contents/articles/3040.enable -disable-the-local-hidden-built-in-administrator-account-in-windows-7. aspx and try the above mentioned steps in hidden admin account. Mac: Enable root account: http://support.apple.com/kb/ht1528 and try the above mentioned steps. Disable your security software and try installing again if stiil the same issue Please let us know if it was useful. Regards Rajshree

Rajashree Bhattacharya · ‎Aug 22, 2013

Hi Detayle, I am just high lighting the proof of eligibility which can be used for purchase of Creative cloud : http://www.adobe.com/in/education/teacher-eligibility-guide.html To qualify for a teacher discount, you must be: Full and part-time faculty and staff of an “Educational Institution”(http://www.adobe.com/special/avl/education/ap/index2.html) Proof of eligibility Teachers, faculty, and staff: Current ID that includes your name, the date, and the name of the educational entity or an official document such as the following 1 ● Institutional paycheck stub ● Letter on official letterhead from the registrar of the educational entity indicating current employment Note: Any sensitive information such as pay amounts, grades, or identification numbers can be covered or crossed out. Students and teachers can buy from Authorized Adobe Resellers in the countries where the products are available. Find a reseller now. I have just showcased the information published for purchase for an easy reference. It might be usefull Regards Rajshree

Rajashree Bhattacharya · ‎Aug 21, 2013

Hi Billy Joe Wiliams, Please uninstall the older version following the steps in the following link. http://helpx.adobe.com/creative-suite/kb/general-uninstallation-troubleshooting-cs5-cs5.html Please inbox me privately if these trouble shooting steps are not adequate for resolution. Regards, Rajshree

Rajashree Bhattacharya · ‎Aug 21, 2013

Hi Um ala, In case you are using creative cloud, you can go through these links, they have easy to understand steps & screen shot. http://forums.adobe.com/message/5480317 http://forums.adobe.com/message/5593745 Regards Rajshree

Rajashree Bhattacharya · ‎Aug 21, 2013

Hi scharrier44, Since it is not clear whether it is a perpetual license or Creative cloud subscription,in which you are facing the error for Activation, If you have reached your activation limit and want to install the software on a new or computer, you can deactivate the software on the computer you no longer use. In the Creative Cloud, you sign out to deactivate your software. Please follow this link, it has all the neccessary steps for the error. http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html It can be helpful. Please feel free to inbox me any of your issue regarding this. Regards Rajshree

Rajashree Bhattacharya · ‎Aug 21, 2013

Hi Pixelpaddler, Please follow the mentioned steps: 1. Navigate to Library/Application Support/Adobe/OOBE and rename it to OOBE.old 2. Enable root account: http://support.apple.com/kb/ht1528 and log on to root 3. Disable any security software if installed on Mac 4.Delete opm.db file located at :MAC : ~/Library/Application Support/Adobe (opm.db file is present in your user library.This library is hidden from MAC 10.7 onwards. So in order to locate that, Click on Go at the top Select Go to folder type ~/library/ This will take you to the library folder and then you can locate opm.db file at Application Support/Adobe) 5. Download CC desktop from www.creative.adobe.com and try to install it. Incase you are not successfull then please Check the Activity Monitor and see if AAM process is running, if yes then try to kill the process. opm.db file needs to be deleted in order to process further. These steps might help you. Regards Rajshree

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