Hi Fish1942, Please follow the steps in : http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html You can also try these steps: 1: Open Activity monitor/Task manager from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process. 2: Open a Finder window, select Go>Go to folder option, type in ~/Library or c:/user/user name/adobe/OOBE and hit enter. 3: Now navigate to Application Support/Adobe/OOBE/. OR c:/user/user name/adobe/OOBE. folder. 4: Delete opm file under OOBE. 5: Rename OOBE to OOBEold. 6: Check if you have AAMupdater in the same location. 7: Please rename it to AAMupdaterold. 8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud. 9: Then launch it, sign-in and click on Apps tab. Hope it helps you,incase if you are still facing issue, please contact Adobe http://www.adobe.com/company/contact.html Regards, Rajshree
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