Hi Joyce Benham, Below mentioned links could be helpful. Link 1 : Error "The serial number is not valid for this product" | Creative Suite Link 2 : Invalid serial number error Link 3 : Error "Invalid serial number" | Acrobat 9 | CS4 Thanks, Atul Saini ... View more

Yes, It is Adobe's Site. ... View more

Hi Doy, You may try to download the file and install it from the below mentioned link. Link : Download CS4 products Thanks, Atul Saini ... View more

Hi TimCooperPhotography, Moving the discussion to Downloading, installing & setting up forum. Kindly try the below mentioned link. Error downloading Creative Cloud applications Thanks, Atul Saini ... View more

Hi jsd2014, Please refer below mentioned link to download  CS5 Link  : Download CS5 products Install CS 5 : Install Adobe Creative Suite 5 Thanks, Atul Saini ... View more

I really appreciate your patience with this, could you please share the screenshot of the error message that you are getting? It would be really helpful for us to help you further. Thanks, Atul Saini ... View more

Hi calliopetorres, I would like to know from where did you try to download CS6 Photoshop extended at the first place? kindly attach the screenshots in possible? Please try to download it from the below mentioned link. Link : Download CS6 products Thanks, Atul Saini ... View more

Hi Richard Cooper, I would recommend trying a different web browser or temporarily disabling your security software. If you continue to face difficulties then I would recommend downloading the installation files to a USB drive on a different computer. You can the install from the USB drive. Please share the exact error message that you are getting while downloading it. Thanks, Atul Saini ... View more

Hi richardtoo, Please refer : Photoshop Elements Help | Install Photoshop Elements from a disk If the problem persists try to download PSE 11 from the website and try to install it. Download link : Download Photoshop Elements products | 11, 10 Thanks, Atul Saini ... View more

Hi GreyCatDot In addition to what Jeff said, kindly refer the below mentioned link as well for download error. Link  : Error downloading Creative Cloud applications Thanks, Atul Saini ... View more

Hi dpkj123, Launch a product. Go to help . Click deactivate. Please refer:  Activation & Deactivation Help. Thanks, Atul Saini ... View more

John Staveley, I certainly understand that you are facing trouble with the download and I really appreciate your patience with the same. I would need your co-operation to get this issue resolved for you. Kindly check the below mentioned link and revert with the status. Link: Troubleshoot download problems Thanks, Atul Saini ... View more

Jay Vaillancourt, Yes, You can rename it to anything like (1.0.old) FYI: Programs stuck at 40% failed at the download stage. Programs at 90% might be installed on the machine, however, there update failed. Below is our next course of action. Please clear "tmp" folder Restart the machine Go to "/tmp" Delete all files in there Try to re-install the app If it still gets stuck at 40-42%. Go to /tmp           You would find several folders named alpha numerically.     2.  Search for ".dmg" file of the product that you are trying to install within those alpha numeric folders.     3. Try to run that ".dmg" file and let us know the results. Thanks, Atul Saini ... View more

Hi Jay Vaillancourt, The download appears to be corrupt . Try this : Rename : 1.0 folder Mac : ~/library/Application support/Adobe/AAMUpdater Win:  C:\Users\{Username}\AppData\Local\Adobe\AAMUpdater Give full control/Read and Write permission to AAMupdater folder. Please revert in case of further issue Thanks, Atul Saini ... View more

Yes, you can use the link provided by Ned. Thanks, Atul Saini ... View more

Hi John Staveley, Unfortunately if it got stuck, you wouldn't be able to  resume it. However, you can definitely try again from below mentioned link Link :  Download CS6 products It should certainly work unless you do not have any bandwidth restrictions. Thanks, Atul Saini ... View more

Hi jayvalley , Please try following methods to update: Method 1 : Re-launch CC app and retry. Step 1 : Quit Creative Cloud app.               To Quit : click the Gear icon located in the upper-right corner of the Creative Cloud for desktop application. Then, choose Quit at the bottom of the menu. Step 2: Re-launch it and try to update again. Method2: Updating from the application. Step 1 : Launch bridge Step 2 : go to help menu Step 3 : choose Update from the drop down menu Revert if the problem still persists. Thanks, Atul Saini ... View more

Hi Tim Rebkavets, Kindly refer the link below. Link : Error downloading Creative Cloud applications Thanks, Atul Saini ... View more

Hi scaldwell, Could you please help us with the version of Photoshop and operating system that you are using? Please refer the link below to check compatibility of various versions of Photoshop System requirements | Photoshop Thanks, Atul Saini ... View more

Hi Katheryne, I certainly understand your concern, However, I would like to bring a couple if things to your kind notice. Yosemite has not been officially launched by apple, it is a beta version. Latest version of Mac supported by adobe is "Mac Os 10.9.4" and we are still testing our products on Mac OS 10.10(Yosemite) As of now CS 5 is end of life for testing on latest version OS. However, you can still try to load CS 5 on Yosemite, if that works, it would be an unexpected behavior. Unfortunately we would not be able to provide support for Os X Yosemite(10.10) unless it is officially launched. For more info please refer  : Mac OS X Yosemite (10.10) compatibility | Creative Cloud Thanks, Atul Saini ... View more

Hi pamprieto0701, Kindly contact Adobe support via below mentioned link Link: Contact Customer Care Please go through the cancellation terms as well. Link : Cancel your membership or subscription | Creative Cloud Thanks, Atul Saini ... View more

Hi SharDaJo As you mentioned that Link:2 isn't working for you, so we can try to extract it with another third party software. Download winrar from WinRAR download and support: Pre-Download Install it, and then try to extract the link 1 file from it. Let us know if you are able to install after extracting it from winrar. Thanks, Atul Saini ... View more

Hi Sharon Johnsey Please find the links below. Link 1: http://trials2.adobe.com/Applications/DesignStd/CS4/Win/ADBESTPPCS4_LS1.7z Link 2 : http://trials2.adobe.com/Applications/DesignStd/CS4/Win/ADBESTPPCS4_LS1.exe Link 3 : http://trials2.adobe.com/Applications/DesignStd/CS4/Win/STPPCS4_Cont_LS1.exe After all the links are downloaded run Link 2 first and install Design standard CS4 (Eng) then, run link 3. Revert in case of further issues. Thanks, Atul Saini ... View more

Hi Alex Arcuri, Kindly refer : Serial number, Redemption, and Product codes | Student & Teacher Editions It might take 1-2 days to get the serial number after after receipt of your proof of eligibility. For more info check : Education FAQ Please revert in case of future help. Thanks, Atul Saini ... View more

Hi peterlun72, Please try the following links. Link 1:  Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5 Link 2: Error 1603: A fatal error occurred during installation      [Note] : Follow Solution- 4 to solution -7 while following link 2. Thanks, Atul Saini ... View more

Hi katheryne, As per the system requirements latest version supported with CS 5 is Mac OS X v10.6.3 for more info check Adobe - Creative Suite 5 Master Collection : System requirements If you are upgrading to the latest OS you would also have to upgrade your Software. Kindly check the link for more info on system requirements and compatibility. http://helpx.adobe.com/creative-cloud/system-requirements.html#System requirements Thanks, Atul Saini ... View more

Hi monistein, Below are the steps to download Premier Elements 12. Step 1: Download "Adobe download assistant" from  Adobe - Download free trial version Adobe Premiere Elements 12 | Adobe  by clicking on "Download Now". Step 2: Sign in to "Adobe Download Assistant" Step 3: Select "video" under all products You should see "Premier Elements 12" under "Products you may like". Click on download for the same. Kindly revert in case of further issues. Thanks, Atul Saini ... View more

Hi sudi, I have checked the serial number of "Photoshop Elements 12" registered on your account, it is for windows only. Unfortunately it can not be installed on your new Mac machine. We would need to initiate a request to swap the platform from windows to mac. Please refer to the below mentioned link Link: Order product | Platform, language swap Meanwhile, you can install a trial version to get going with your new Mac, and initiate the platform swap request ASAP. Link to download :  Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe Please revert in case of further issues. Thanks, Atul Saini ... View more

Hi cbccabinetry, Its is not blocking perpetual products, however, as CS 6 is included in Creative Cloud as "Previous versions". CS6 gets activated and deactivated with Creative Cloud account. When you use your Adobe Id linked with creative cloud, it recognizes your expired subscription any notify you to renew it. I hope it would work if you would use another Adobe Id. Thanks, Atul Saini ... View more