HI loum7, Thanks for the update on the issue, I would like to know if the software is successfully activated with the serial number or not? As you mentioned that it is crashing, I would like to get the exact error message so that we can try to help you further with the same. Kindly provide the below mentioned information. OS version Screenshot You can also try the below mentioned document. Link:  Troubleshoot damaged InDesign documents Thanks, Atul Saini ... View more

Hi Jessica Shokler I am afraid you would not be able to use After Effects CC 2014 and CC, as there were not testes on version 10.6.8. I have two suggestions to make for you. Upgrade your machine to latest hardware and software as per system requirements and try to make the most of it. Multicore Intel processor with 64-bit support Mac OS X v10.8 or v10.9 4 GB of RAM (8 GB recommended) 5 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive fi le system or on removable flash storage devices) Additional disk space for disk cache (10 GB recommended) 1440 x 900 display OpenGL 2.0–capable system QuickTime 7.6.6 software required for QuickTime features Optional: Adobe-certified GPU card for GPU-accelerated ray-traced 3D renderer Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*    2.  You can try to use After Effects version  CS 6 on your machine. Download link : Download CS6 products Thanks, Atul Saini ... View more

Hi JessicaNicole23, We would really like to know the version of Mac OS you are using so that we can assist you further. Please follow the below mentioned steps to check the version. From the Apple ( ) menu, choose About This Mac. Click the Version number underneath where the window says "OS X". The About This Mac window then displays your OS X build number in place of the version number. Thanks, Atul Saini ... View more

Hi johnashton07, We have noticed that some of our customer's tends to miss-type the code as there is a bit of confusion around the font of the redemption code. Common miss-type issues  found are mentioned below. Zero(0)  -  letter "O" as in Oscar. Five (5) - Letter "S" as in Sam. Two (2)  - Letter "Z" as in Zolo. Kindly try replacing these characters and please revert to the PM. Thanks, Atul Saini ... View more

Thanks for providing the info. I have removed your serial number information from your post as it is a critical information. Going forward I would really appreciate if you share such information via PM(Private Message). I have checked the details about the serial number it is for Mac OS, please verify the OS on which your are trying to install it. Please try to download the CS 5.5 from the below mentioned link and install it. Download CS5.5 products Thanks, Atul Saini ... View more

Hi billdiaz001H, Please refer : Warning: "Adobe Genuine Software Validation Failure..." | Windows Thanks, Atul Saini ... View more

Hi Jeremy R Sharpe, Please refer : Error downloading Creative Cloud applications Thanks, Atul Saini ... View more

Hi jessicanicole23, There could be an issue with the compatibility for the software and the OS that you are using, kindly check the below mentioned link. System requirements | After Effects Kindly share the version of OS and After Effect you are trying to use so that we can help you further. Thanks, Atul Saini ... View more

Hi, Please accept my sincere apologies for the statement I stated in my previous post. I mentioned CS 6 by mistake, wherein, I should have mention PSE 6.0. However the link that I have mentioned is for PSE itself. Kindly ignore CS 6 from the post. Thanks, Atul Saini ... View more

Hi Jane Glenn As CS 6 was never tested on any of the latest versions, there could be an issue with compatibility of the OS and the software that you are using. Kindly refer : http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-photoshop-elements.html#Older versions Thanks, Atul Saini ... View more

Hi johnashton07, Please attach the image of your redemption code in a PM (Private Message) so that I can check the details around it and help you with the same.. Thanks, Atul Saini ... View more

Hi johnashton07, Please refer the below mentioned links. Serial number, Redemption, and Product codes | Student & Teacher Editions Find your serial number quickly Redemption Code Help Please revert if you are still not able to redeem it. Thanks, Atul Saini ... View more

Hi Jcard3, Please go to : Creative Suite 6 I want to buy : Choose "Upgrade" I own: select the version you own You should be able to check the price for upgrade for CS 6. FYI.. support for CS6 would only be provided via chat or forums, the phone support is just for Creative cloud. Thanks, Atul Saini ... View more

You are most welcome ... View more

Hi Jcard3, kindly provide the name of the product that you which to upgrade, are price is variable for different products. Please check : Creative Suite 6 Thanks, Atul Saini ... View more

Hi brhd22, You can try up a different machine to extract it and get the setup file back on your machine via flash drive/pen-drive. If it is just with the extraction this should help you. Thanks, Atul Saini ... View more

Hi brhd22, I would suggest that you change the location where you are trying to extract the file and try again. For more details check : Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows Thanks, Atul Saini ... View more

Hi Edward wong, I have checked the details for your account we see that there an active subscription. In order to change the name, kindly follow the below links. Link 1 : How do I change my name or screen name or password? Link 2 : Check change your account info link under :  Adobe ID, sign in, and account help Please revert if you are unable to do it online. Thanks, Atul Saini ... View more

HI jrgomez2324, Kindly check the system requirements from the below mentioned links. Link 1 : System requirements | Photoshop Link 2 : System requirements | Dreamweaver Thanks, Atul Saini ... View more

You are most welcome ... View more

Hi dmomoney24  , Kindly refer : CC desktop lists applications as "Up to Date" when not installed. Please revert if the problem persists. Thanks, Atul Saini ... View more

Hi nwforestgirrl, Could you please provide the version of Photoshop  and the OS which you need help with? Please refer the blow mentioned documents and get the desired download. Download and Installation Help Thanks, Atul Saini ... View more

Hi le_roveri, I would recommend to run a cleaner tool before you try to install it again. Creative cloud cleaner tool : Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 Download Adobe Illustrator CC 14 : https://creative.adobe.com/products/download/illustrator Thanks, Atul Saini ... View more

Hi madsea, There could be issues while loading CS 4 on Mavericks due to incompatibility of OS and software. Please check out the system requirements for CS4 from the link mentioned below. System Requirements : System requirements | CS4, Point Products For Error -150 : 30 | Error "Licensing has stopped working" | Mac OS You can certainly try if it works for you. Links for download and installation are mentioned below. Download : Download CS4 products Install : Install CS4 products | Windows, Mac OS Thanks, Atul Saini ... View more

Hi loum7, Kindly provide your serial number via PM, so that we can check the details around it and help you further. Thanks, Atul Saini ... View more

Hi loum7, Please refer the below mentioned links Error "The serial number is not valid for this product" | Creative Suite Sign in, activation, or connection errors | CS5.5 and later Thanks, Atul Saini ... View more

Hi Questhero101, You are correct with this. CS 2 was never tested with Mac OS 10.9.4, you can post screenshot of the error message so that we can check if there is we can do to help you with this. My suggestion would be to use creative cloud version on you machine, it should work perfectly fine. you can certainly download the trial version using below mentioned link. https://creative.adobe.com/products/creative-cloud Thanks, Atul Saini ... View more

Hi Questhero101, There could be an issue with compatibility of your machine with CS 2. Could you please confirm what is the version of mac that you are using? System requirements : CS2 Mac OS PowerPC® G3, G4, or G5 processor Mac OS X v.10.2.8 through v.10.3.8 (10.3.4 through 10.3.8 recommended) 320 MB of RAM (384 MB recommended) 750 MB of available hard-disk space 1,024 x 768 monitor resolution with 16-bit graphics adapter CD-ROM drive Internet or phone connection required for product activation Windows Intel® Xeon™, Xeon Dual, Intel Centrino™, or Pentium® III or 4 processor Microsoft® Windows® 2000 with Service Pack 4, or Windows XP with Service Pack 1 or 2 320 MB of RAM (384 MB recommended) 650 MB of available hard-disk space 1,024 x 768 monitor resolution with 16-bit graphics adapter CD-ROM drive Internet or phone connection required for product activation ... View more