Hello, Thanks for contacting us. But it looks li...

gauravs43202023 · ‎Feb 15, 2020

Hello, Thanks for contacting us. But it looks like that fonts in your test1.pdf is missing some required information which is leading to the error you are facing while Editing. As an workaround, you can use Print to PDF option to resolve the font issue. Please let us know if you need any further help. Regards, Gaurav

gauravs43202023 · ‎Feb 15, 2020

Hello, Sorry for the inconvenience. You can use the below registry details to disable this dynamic switching between text and form fields based on user click. In case, you face any issues in setting the registry, refer https://community.adobe.com/t5/acrobat/new-feature-unified-edit-text-and-form-fields/m-p/10684483?page=1#M223153 Please let us know if you still face issues even after setting the registry. Registry details : Win name: ADC4275035_ClickEdit Mac name: ADC4275035_ClickEdit Data type: Win DWORD, MAC Boolean Win HKCU path: NA Mac User path : N/A HKLM path: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\FeatureState Mac lock file/path: /Library/Application Support/Adobe/Acrobat/DC/Preferences/com.adobe.Acrobat.FeatureState.plist Default: ON Possible values: 0 to disable and 1 to enable Product version introduced? Oct 2019 Applies to both Acrobat and Reader? Only Acrobat Tracks: Cont GUI: (any UI in product?): No Thanks, Gaurav

gauravs43202023 · ‎Oct 24, 2019

Hello, Thanks for contacting us. Please share the crash logs with us so that we can investigate into it. Please use the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html to collect the crash logs Regards, Gaurav Sharma

gauravs43202023 · ‎Oct 24, 2019

Hello, Thanks for contacting us. Please install the latest build from the help menu of Acrobat/Reader, select check for updates. Please let us know if you still experience any issues. Regards, Gaurav

gauravs43202023 · ‎Oct 24, 2019

You can share with me through private message.

gauravs43202023 · ‎Oct 24, 2019

Yes this issue has been resolved with our release on Aug22, 2019. Please update to latest build(if not done yet). Please let us know if you still experience any issues. Regards, Gaurav

gauravs43202023 · ‎Oct 24, 2019

Hi All, Thanks for your time and patience on this, an optional update with the fix for the issue is available now for Windows & Mac 19.021.20049 Optional update, October 24, 2019 Please install the latest patch from the help menu of Acrobat/Reader, select check for updates. Reboot the machine after installing the latest patch. For detailed information about the latest patch, you may refer to the Release Notes. Please let us know if you experience any issues. Regards, Gaurav

gauravs43202023 · ‎Oct 24, 2019

Hi All, Thanks for your time and patience on this, an optional update with the fix for the issue is available now for Windows & Mac 19.021.20049 Optional update, October 24, 2019 Please install the latest patch from the help menu of Acrobat/Reader, select check for updates. Reboot the machine after installing the latest patch. For detailed information about the latest patch, you may refer to the Release Notes. Please let us know if you experience any issues. Regards, Gaurav

gauravs43202023 · ‎Oct 24, 2019

Hello, Thanks for contacting us. Please share the crash logs with us so that we can investigate into it. Please use the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html to colloect the crash logs. Moreover, please share below details as well : * Acrobat version * OS version * Acrobat is crashing during which workflow ? Regards, Gaurav

gauravs43202023 · ‎Oct 23, 2019

It is system library path.

gauravs43202023 · ‎Oct 23, 2019

At the below path add .plist named "com.adobe.Acrobat.FeatureState.plist" :- /Library/Application Support/Adobe/Acrobat/DC/Preferences/ In .plist, add key as "ADC4275035_ClickEdit" and value as 0

gauravs43202023 · ‎Oct 23, 2019

At the below path add .plist named "com.adobe.Acrobat.FeatureState.plist" :- /Library/Application Support/Adobe/Acrobat/DC/Preferences/ In .plist, add key as "ADC4275035_ClickEdit" and value as 0

gauravs43202023 · ‎Oct 23, 2019

Hello, We are already working on fixing this isssue. For the time being, you can use the workaround suggested in the below thread. https://community.adobe.com/t5/Acrobat/New-feature-Unified-edit-text-and-form-fields/m-p/10684483#M223153 -Gaurav

gauravs43202023 · ‎Oct 20, 2019

Hello, Thanks for contacting us. Please share the below details : Is it happening with all files ? Can you please share any sample file ? Acrobat version OS version Regards, Gaurav

gauravs43202023 · ‎Oct 19, 2019

Hello, Thanks for reporting the issue. We have forwarded this issue to our enginering team and will be taken on priority. Will update you when the issue gets fixed in our upcoming releases. Regards, Gaurav

gauravs43202023 · ‎Oct 19, 2019

Can you please share any sample file ? Regards, Gaurav

gauravs43202023 · ‎Oct 17, 2019

Hello, Thanks for contacting us. Can you please share below details : What happens when you click on OK button ? Acrobat version OS details Regards, Gaurav

gauravs43202023 · ‎Oct 17, 2019

Hello, Thanks for contacting us. Can you please share the below details :- Is Issue reproducible with every form file ? Acrobat DC version OS details

gauravs43202023 · ‎Oct 17, 2019

Hello, Can you please share the screenshot that how the data in fields is visble to you on Acrobat Reader 2019.012.20040 and Edge for the file attached?

gauravs43202023 · ‎Oct 16, 2019

You can create FeatureState folder if you don't have it.

gauravs43202023 · ‎Oct 16, 2019

Hello, We have added CreateNew option in PrepareForm only for Acrobat DC product. This feature is not added in Acrobat Pro 2017. -Gaurav

gauravs43202023 · ‎Oct 16, 2019

To disable the new text edit mode, you can check the answer provided by me on this link : https://community.adobe.com/t5/Acrobat/New-feature-Unified-edit-text-and-form-fields/m-p/10674866#M222442

gauravs43202023 · ‎Oct 16, 2019

Hello, Thanks for contacting us. Please help us with below details : Acrobat version MAC OS version Regards, Gaurav

gauravs43202023 · ‎Oct 15, 2019

Hello, In the latest update we have added the new feature of dynamic switching. Dynamic switching means If user clicks on Text/image, editing mode gets enabled in Form tool. Editing tools along with Form tools will appear in RHP. If user clicks on any Form field, form authoring mode gets enabled. Only Form tools will appear in RHP So you don't need to click on arrow to move to form authoring mode. You can just click on any form field. Still if you want, you can use the below registry details to disable this dynamic switching between text and form fields based on user click. Please let us know if you still face issues even after setting the registry. Registry details : Win name: ADC4275035_ClickEdit Mac name: ADC4275035_ClickEdit Data type: Win DWORD, MAC Boolean Win HKCU path: NA Mac User path : N/A HKLM path: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\FeatureState Mac lock file/path: /Library/Application Support/Adobe/Acrobat/DC/Preferences/com.adobe.Acrobat.FeatureState.plist Default: ON Possible values: 0 to disable and 1 to enable Product version introduced? Oct 2019 Applies to both Acrobat and Reader? Only Acrobat Tracks: Cont GUI: (any UI in product?): No Regards, Gaurav

gauravs43202023 · ‎Aug 20, 2019

Hello Jasper, Your issue can also be fixed if you change the below setting to 125% or below and keep the resolution same as yours(1920x1080)

gauravs43202023 · ‎Aug 18, 2019

Hello Peter, Please let us know if you are still facing the issue ? Whether have you tried the suggestions provided by ls_rbls above ? Moreover, if you can install our latest update released on 13th Aug'19 Thanks, Gaurav

gauravs43202023 · ‎Aug 16, 2019

Hello, We're sorry for the trouble you had after the latest release, would you mind sharing more details so that we can investigate further? What is the OS version? Is it happening for all files? If not, please share(if possible) the bug or similar sample file. You can use Acrobat Share functionality for sharing the file. You can use Acrobat Share functionality for sharing the file.Refer Share files online with Adobe Acrobat for more details on anonymous or public link. Thanks, Gaurav

gauravs43202023 · ‎Aug 16, 2019

Hello Michal, Thanks for reporting the issue. Issue is reproducible at our end. Has forwarded it to our engineering team. Sorry for the inconvenience.

gauravs43202023 · ‎Aug 16, 2019

Hello, Thanks for contacting us. Is it happening for all files? If not, please share(if possible) the bug or similar sample file. You can use Acrobat Share functionality for sharing the file.Refer Share files online with Adobe Acrobat for more details on anonymous or public link. Regards, Gaurav

gauravs43202023 · ‎Aug 16, 2019

Hello Jasper, Thanks for reporting the issue. This issue is reproducible at our end for Win10 laptop with below parameters : Processor : Intel(R) Core TM i7-865OU CPU@ 1.90GHz 2.11GHz Resolution : 1920x1080(Same as yours) We have forwarded this issue to our engineering team. Meanwhile, can you please try resolution like 1600x900 or below. It is working fine for us for these resolutions. Let us know if it worked.

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