Hi Residentx10, you could give the following "Feature Request/Bug Report Form" a try: » Feature Request/Bug Report Form Kind Regards, Maurice ... View more

Hi saryaf4940, have you seen this help page? » Stop Adobe Creative Cloud from opening in trial mode after purchase You can also try contacting the Adobe Customer Care team via twitter: @AdobeCare Kind Regards, Maurice ... View more

Hi chubby24, as this is mainly a user-to-user forum, we can't really help you with such issues You need to get in touch with the Adobe Customer Care team. If the Chat option didn't work, you may try contacting them on twitter: @AdobeCare Best Regards, Maurice ... View more

Hi esv47745894, make sure you set the country to your country in the footer. The telephone number for Adobe España (removed by mod,,). » Contact Customer Care Kind Regards, Maurice ... View more

Hello marcv67571480, you can't - it's for safety and legal reasons. To delete your Adobe account, you will need to get in touch with the Adobe Customer Care Team via the following link: » Contact Customer Care Kind Regards, Maurice ... View more

Hi ceydacag, your computer doesn't seem to meet the minimum system requirements. Please follow this link for an overview: » After Effects System Requirements Kind Regards, Maurice ... View more

Hi danielw82568843, when you go to the Adobe.com home page while logged in, you should see a big box with an area in it called "ASSETS". Under it are various links - such as "Libraries", "Creative Cloud Files" and more. Click on Creative Cloud Files​ and you should see all your files, saved in the Creative Cloud. On every file, there should be an upside down arrow symbol in the right bottom corner. Click on that and choose "Archive" from the list. A window will now pop up, stating "Selected item(s) will be moved to the archive. Visit the Archive to permanently delete them from your account.". Accept by clicking the blue button. On the left hand side navigation, click on "Archive" and it will take you to the files that you have archived so far. Now, when you click on the checkbox next to a file, two options will show on top (inside the grey row): "Permanently Delete" and "Restore". You know what to choose Press "Permanently Delete". A window will pop up once again, asking you, if you really want to delete that specific file. If you're sure, press the red button and it's deleted. Please let me know if this helps. Kind Regards, Maurice ... View more

Hello sarahm23098930, please download and run the » Adobe Reader and Acrobat Cleaner Tool. Then restart your computer. Next, try to install Acrobat Pro DC as Administrator (Right click on the installer icon > "Run as Administrator") In case your installation file is corrupted, you may want to download a new one from the following page: » Download Pro or Standard versions of Acrobat DC, 2017, XI, or X Let us know if you are still facing difficulties Kind Regards, Maurice ... View more

Hi NiginaB, Adobe's products won't install on a volume that uses a case-sensitive file system. Please refer to this help article: Adobe error "Case-sensitive drives not supported" or similar install error | Mac OS Kind Regards, Maurice ... View more

Hi elienp93609961, "DRIVER_IRQL_NOT_LESS_OR_EQUAL" mostly occurs, when a driver uses an incorrect memory address. Updating your drivers is one possible way to solve the issue. You could also try disabling Fast Startup (How-To Guide) and see if that helps. However, this error can also occur if your a) graphics card is defect, b) RAM sticks are damaged -or- c) hard drive is soon-to-be dead. Even malware and viruses can trigger this error. For now, try to update your drivers (especially your graphics card driver) and see if the BSOD remains. Kind Regards, Maurice ... View more

Hi 小明明, I'm not sure what both dialogs say exactly as I don't understand your language. Windows 10 is compatible as per Photoshop system requirements​. You are using an Windows 10 Pro Insider Preview build. Those "Insider Previews" are work in progress beta versions for soon-to-be final releases. I assume that is the culprit here... Kind Regards, Maurice ... View more