Glad to hear that you were able to get back to work on your older PC! Feel free to reach out if you need any further assistance. ... View more

Hi @sabineB832   Sorry to hear about this issue—I can only imagine how frustrating it must be to lose your work. Could you share a few more details to help us troubleshoot?   Do you see any error messages or crash reports? If so, please submit the crash report using the same email ID you use to log into this community. When did this issue start? Have there been any recent changes to your system, such as new apps, plugins, or updates? Have you tried resetting your preferences? If not, you can follow the steps shared here. If you have custom workspaces or presets, please remember to back them up first.   We’re here to help, let us know how it goes!   Regards, Srishti ... View more

Hi @default3lckhhj89zqk   Sorry for the delayed response, and I’m sorry to hear about your experience. Monika is right—Safe Mode helps rule out interference from third-party apps, but if it's even slower in Safe Mode, the issue could be related to your device’s software or hardware.   Before we explore that further, I just want to double-check—I'm sure you might have already tried this, but have you tested with a different mouse? Does the same issue occur when using the trackpad?     Regards, Srishti ... View more

Hi,   @divine_knowledge Sorry to hear you're experiencing this issue. Monika is right—we need more details to assist you better. Could you share a few more specifics, such as which effects you were using, along with your OS and Illustrator version, in addition to the details Anshul requested?   @jean-philippe_1642 Thank you for sharing the details. I hope the issue is resolved now. If not, I recommend resetting your preferences. If you have custom settings like presets and workspaces, please make sure to back up your folders first. The steps are shared here.   Regards, Srishti   ... View more

Hi @Dana38453383tkoz    I'm sorry to hear you're experiencing this issue. Several users from the China and Russia regions have reported the same problem. Our team is actively investigating, and you can track the progress on this UserVoice page. Please upvote to receive notifications on updates. In the meantime, you can install the older version, 29.2.1, to continue working. Thank you for your patience and understanding.      Regards, Srishti ^SB ... View more

Hi @Steve357055295i4z   Sorry to hear about your experience. I agree with the suggestions shared by Ton and Tina above, but since they didn’t work for you, could you confirm if the issue is specific to this particular logo? Also, would you be able to share the file with us so we can test it on our end?   Regards, Srishti ... View more

Hi @noah_3822   Apologies for the delayed response. I hope you were able to install Illustrator on your machine. If not, here’s the complete list of system requirements—please ensure your machine meets all of them. Let us know if you need any further assistance!   Regards, Srishti ... View more

Hi @B_C_E_75   Thank you for sharing all the details, and I apologize for the delayed response. I hope the issue has been resolved by now. If not, would you be able to share a sample EMF file with us? This would help us better understand the issue and find an effective solution for you.   Regards, Srishti ... View more

Hi @DrewParagon   Sorry for the delayed response. I checked your file at my end but couldn't reproduce the issue. Just to confirm, are you exporting the assets to a shared folder? Have you tried changing the folder location to Desktop or another folder on the local drive?    Regards, Srishti ... View more

Hi @YenebaSG   I'm sorry for the delayed response. I hope the issue has been resolved by now. If not, could you please confirm which application you used to create these assets? Are they vector assets? On my end, vector shapes are working perfectly fine. If possible, could you share the asset with me so I can take a closer look? Additionally, here is a link with more details: Creative Cloud Libraries - Sync and Share Assets.   Thank you for your patience and understanding.   Regards, Srishti ... View more

Hi @guoyuhan   I'm sorry to hear you're experiencing this issue. Several users from the China and Russia regions have reported the same problem. Our team is actively investigating, and you can track the progress on this UserVoice page. Please upvote to receive notifications on updates. In the meantime, you can install the older version, 29.2.1, to continue working. Thank you for your patience and understanding.     Regards, Srishti ... View more

Hi @pimt66400999 and all   Sorry to hear about this issue—I understand how frustrating it can be. Our team is investigating, but since this is a device-specific issue, we haven't been able to replicate it in-house. We'd like to connect with you for a screen-sharing session. If any of you are interested, please share the following details via DM: Phone number Preferred time Time zone   Regards, Srishti   ... View more

Hi @Diamond_Dyse   Sorry to hear you're experiencing issues with Illustrator. The statement you shared is a bit unclear. If I understand correctly, your issue is that multiple versions are installed on your machine, but you can't find them in the Creative Cloud app or on your system.   Additionally, please share more details, such as the operating system you're using.   We're here to help—just need a bit more info!   Regards, Srishti ... View more

Hi @staceyg15779690    Sorry to hear about this experience. I hope the issue has been resolved by now. If not, please share the details requested by Anubhav, and we'd be happy to assist you.   Regards, Srishti ... View more

Sorry for the delayed response. I've sent you a DM for more details—please check. ... View more

Hi @zidu_ye0121    Sorry about this experience. I hope the issue has been resolved by now. If not, I recommend resetting Illustrator's preferences to see if that helps. Before doing so, please remember to back up any customized settings, such as workspaces and presets. You can find the steps to reset preferences here: link.   Regards, Srishti ... View more

Hi @Plinio33938331gdcz   Thanks for reaching out! I agree with the suggestions shared by Ton and hope you were able to resolve the issue.  If not, could you share the image with us? I’d be happy to try exporting it on my end and see what happens. Let me know how you'd like to proceed!   Regards, Srishti ... View more

Hi @Wendy_Tapias Garrido6900   If I understand correctly, you’d like to lock the position of a text box while still being able to edit its color, size, and content. Unfortunately, this isn’t possible at the moment. However, you can share this request with our product team by posting it on our UserVoice page (https://adobe.ly/3FkZBFO). Feel free to share the link here so other users can upvote it as well!   Regards, Srishti ... View more

Hi  @Nataliaguarin   Thanks for reaching out! If you're referring to the "Show Options" button shown in @barbara_a 's response, I can confirm that it's available in the latest version of Illustrator. You can easily access the Color Panel through the Window menu (Window > Color). The only time this option might not be visible is if it’s already enabled—when that happens, the flyout menu will display "Hide Options" instead of "Show Options."       Hope this helps! Let me know if you have any further questions.     Regards, Srishti ... View more

Hi @samasu922      Sorry to hear you're experiencing this issue. If I understand correctly, the screen brightness changes only for Illustrator, while everything else looks fine? That’s unusual behavior, but we're here to help! If the issue still persists, as Monika mentioned, could you share more details—such as screenshots, whether it works better in a previous version, and if there was a recent OS update?   We’re happy to assist, just need a bit more information!   Regards, Srishti ... View more

Hi @hendy_5450   Thanks for reaching out! As Monika mentioned, we’d need a bit more detail to understand exactly what you're looking for.  I hope your issue is resolved, but if not, please share more details about your workflow, and we’d be happy to assist further!   Regards, Srishti ... View more

Hi @Etienne 64   Sorry to hear you're experiencing this issue. This isn’t typical behavior. Does it happen with multiple files? If you're still facing the problem, I’d recommend resetting the preferences. You can find the steps here. Just be sure to back up your existing settings, such as workspaces and presets, if you have any custom configurations.   Hope this helps! Let me know if you need further assistance.   Regards, Srishti ... View more

Hi @lauradubroc   Thanks for reaching out! It looks like you're trying to change the color of a sublayer, which isn't possible at the moment, as it inherits the color of its parent layer.   Feel free to reach out if you have any further questions!     Regards, Srishti ... View more

H @blue_9429   Apologies for the delayed response. It looks like there may be some corruption in the document, but I hope you were able to fix it. If not, please feel free to share the file with me via DM, and I’d be happy to take a look on my end. While I can’t guarantee a full recovery, I’ll do my best to help.   You can upload the file to Creative Cloud, Dropbox, or any similar service and share the download link. Let me know how you’d like to proceed!   Regards, Srishti ... View more

Hi  @woodoopete   Thanks for reaching out, and sorry for the delay. If you're still experiencing this issue, could you share a few more details? You mentioned that you’ve never had GPU issues before, but this started happening recently. To better understand the situation, could you confirm which version of macOS you're using? Also, have there been any recent changes to your system, such as an OS update, an Illustrator update, or any newly installed apps?   We’re here to help you. Just need a little more information to guide you in the right direction!   Regards, Srishti ... View more

Hi  @luis_0124     Apologies for the delayed response. It looks like there’s an issue with the image "9_2-202120_11_58.jpeg". When you open the file, you should see an option to replace it—please try clicking "Ignore" and see if that allows you to open the file. If it does, you can manually locate and remove the image or delete it entirely. If that doesn’t work, please share the file with us via DM. You can upload it to Creative Cloud, Dropbox, or any similar service and send us the download link. I’d be happy to give it a try on my end!   Regards, Srishti ... View more

Hi @graphic_1529   Apologies for the delayed response. Doug correctly pointed out that this isn’t typical behavior unless a third-party app or extension is involved. You mentioned that you deleted the KSDrafter v2 plugin—did that help resolve the issue? Please let us know if you still need any assistance. We’re happy to help!     Regards, Srishti ... View more

Hi @Scott33615188vbop   Thanks for sharing the file, and I’m really sorry for the delayed response. I checked the file on my end and was able to replicate the issue. The text appears correctly in the 2024 version but disappears in 2025, which suggests some form of corruption in the text itself. I tried changing the font and even copying the text into a new file, but unfortunately, that didn’t work either. I’ve escalated this to the Product team for further investigation and will keep you updated as soon as I hear back. In the meantime, the only workaround that worked for me was saving the file without PDF compatibility. Until the issue is resolved, I’d recommend saving your file without PDF compatibility by unchecking the "Create PDF Compatible File" option while saving.   I know this must be frustrating, and I truly appreciate your patience. Let me know if there's anything else I can do to help!       Regards, Srishti ... View more

Hi @Nut_Nut7222   Sorry for the delayed response. I completely understand how frustrating it can be. I agree with the solutions Monika shared, and I hope they helped resolve the issue. If you're still facing trouble, please feel free to send me the file via DM. I can check with the Product team to see if there's a way to recover it. Let’s try our best to get this sorted for you! Looking forward to your response. Regards, Srishti ... View more