Re: I need to edit a pdf file. The response on the...

Sarojini_Nagar · ‎Aug 22, 2016

HI martahawk Please let us know the Adobe application you have ? To check how to edit a PDF document you can refer this link : Edit text in PDF in Adobe Acrobat Let us know if this helps . Regards Sarojini

ottawamarble54 · ‎Aug 20, 2016

No error message.. OSX El Capitain Macbookpro late 2013 16 g RAM Sent from my iPad

Sarojini_Nagar · ‎Aug 17, 2016

Hi patricke4869686 We are sorry for the inconvenience . But the order and the process takes 24 hours to complete. Try downloading Acrobat DC from this link : Download and install Acrobat DC subscription Let us know if this helps . Regards Sarojini

Sarojini_Nagar · ‎Aug 21, 2016

Hi PIG66 Try disabling the protected mode by launching Acrobat pro DC and navigate to Edit>Preferences>Security(Enhanced)>select protected view as off. Let us know if this helps . Regards Sarojini

Sarojini_Nagar · ‎Aug 16, 2016

Hi cobyp36978492 , Please provide us your email ID under which you have purchased Acrobat DC subscription . Also let us know the exact version of Acrobat DC you have and the OS version? Is it happening with a particular PDF or all the PDFs? Check with other PDFs as well . Regards Sarojini

Sarojini_Nagar · ‎Aug 15, 2016

Hi dsfsdfdsfsdfsdfsd , Please contact customer care and they would provide you with the information : Contact Customer Care Let us know if you need any further help . Regards Sarojini

Sarojini_Nagar · ‎Aug 15, 2016

Hi vibekei80383610 , Please elaborate the issue and let us know what issues you facing with Acrobat Pro? Does it throw any error message ? Regards Sarojini

Sarojini_Nagar · ‎Aug 13, 2016

Hi slmk , Please let us know did you try following the troubleshooting steps mentioned in the link i provided in my previous comment ? Did that help ? Regards Sarojini

nohaa42286955 · ‎Aug 14, 2016

Hi Sarojini, I have windows 7. Anyway , I got your Point Thanks for your support & cooperation Regards Noha

Sarojini_Nagar · ‎Aug 10, 2016

Hi teenac7424024 , Please try referring this link : Text is garbled in converted file | ExportPDF Also check for the fonts in your system It could be a possibility that the fonts used in the PDF are not embedded in your system and hence the result is jumbled document . Regards Sarojini

Sarojini_Nagar · ‎Aug 10, 2016

HI vickys68778108 , If you have Acrobat Reader installed you can just log in with your ID in Reader and use the service Also you can navigate to this link : https://cloud.acrobat.com/exportpdf log in with your Adobe ID and password and use the service . For more information you can refer this link : FAQ | Adobe PDF Pack Let us know if you need any further help . Regards Sarojini

TCHA711 · ‎May 04, 2017

Thanks! That worked great.

Sarojini_Nagar · ‎Aug 15, 2016

Hi paddys3313646 , Would like to inform you that Acrobat 9.5.5 is not compatible with your version of OS. To view the e-statement you can try downloading the latest version of Acrobat Reader DC : Adobe - Adobe Acrobat Reader DC Distribution Regards Sarojini

Sarojini_Nagar · ‎Aug 08, 2016

Hi , Let us know the exact MAC OS version you have? Refer this article to check for system compatibility : Troubleshoot Adobe Acrobat Reader installation on Mac OS and follow the steps mentioned in it . Let us know how it goes . Regards Sarojini

Sarojini_Nagar · ‎Aug 13, 2016

HI heavenwise, That's great! Happy to here its working . Let us know if you face any issue further . Regards Sarojini

Sarojini_Nagar · ‎Aug 07, 2016

Hi greg.carr , Please try navigating to this link : https://cloud.acrobat.com/exportpdf and log in with your Adobe ID and password and try exporting the document from this link . Also please share the workflow as in how exactly you are trying to export the PDF to word . Let us know if this helps . Regards Sarojini

Sarojini_Nagar · ‎Aug 15, 2016

Hi dianep515 , Have you tried launching Acrobat X and navigating to Edit>Preferences>General and at the bottom selecting the option which reads " Set As default PDF Handler" . Also try navigating to control panel>default programs >Set default program> select Acrobat X from the list from the left and select " Set this program as default" . Let us know if this helps . Regards Sarojini

Sarojini_Nagar · ‎Aug 09, 2016

Hidle824 , If you have windows OS, press F9 from the keyboard to restore menu bar . Also you can right click any where on the empty space on the the toolbar and select menu bar option if its not checked. Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Aug 15, 2016

Hi mediaman999 , Please let us know the exact version of Acrobat you have with CS 5.5 . If its Acrobat 6 is an older version and is an unsupported version . Regards Sarojini

Meenakshi Negi · ‎Aug 26, 2016

Hi Cool_Gray_9, Could you please share the dot version of Adobe Acrobat DC installed on your system. Please make sure that the application is updated to the latest patch released. Regards, Meenakshi

Sarojini_Nagar · ‎Aug 01, 2016

Hi williamm54380901 , Try referring this link : Error: "The serial number is not valid for this product" | Adobe Creative Suite Let us know the OS version on which you trying to install Acrobat 9 ? Let us know if this helps . Regards Sarojini

kglad · ‎Aug 05, 2016

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Sarojini_Nagar · ‎Aug 01, 2016

Hi phillipm22526213 , Try referring this link : https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html Please let us know if you able to print from other applications like word or excel? Let us know if this helps. Regards Sarojini

Sarojini_Nagar · ‎Aug 06, 2016

HI davids51629395 , We are really sorry for the inconvenience you been facing . We are glad that its up and running now. Let us know if you need any help further . Regards Sarojini

williamg44839121 · ‎Oct 02, 2016

Your program will not start my new installation of Acrobat XI Pro so I am unable to deactivate the software in order to activate it for continued use. I want to continue to use my paid for program. I have the serial # from the original box but I can't use it ,

Sarojini_Nagar · ‎Jul 27, 2016

HI Glenfarclas1976 , Which link are you trying to install Acrobat pro DC from? Please try downloading and installing Acrobat pro DC from this link : Download and install Acrobat DC subscription . Also would like to inform you that the installer for Acrobat Pro and standard versions are same . When you input the serial number for your Acrobat pro version that will make the difference . Let us know if this helps . Regards Sarojini

Sarojini_Nagar · ‎Aug 08, 2016

HI muhammadouk60872404 , Please elaborate the issue . Also let us know the exact version of Adobe application you have and the OS version ? As we would like to know from which application you are trying to upgrade . Regards Sarojini

Meenakshi Negi · ‎Aug 26, 2016

Hi katiet90082254 Could you please let us know the OS version installed on your system. Are you opening PDF that are saved on system or from online? Please share the exact workflow you do. Regards, Meenakshi

Sarojini_Nagar · ‎Jul 26, 2016

Hi bryanr66018498 , Would like to inform you that Acrobat 9 is not compatible with windows 10 . You can refer this link for more information : Adobe Acrobat system requirements Let us know if you need any further help . Regards Sarojini

Sarojini_Nagar · ‎Jul 26, 2016

Hi coriandr , Please try referring this link and follow the steps as mentioned in this : Re: How to install Adobe PDF toolbar in Internet Explorer Let us know if this helps . Regards Sarojini

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