Re: Do I need to install Adobe acrobat DC or the c...

Sarojini_Nagar · ‎Jul 20, 2016

Hi mariap2504384 , Do you have a standalone subscription for Acrobat DC or is it a part of CC application ? You can install Acrobat DC on your laptop directly .There is no compulsion to install creative cloud ,but would like to inform you that you can install it on 2 computers but you would be able to work only on one at a time . Let us know if you need any further help . Regards Sarojini

KenMolay · ‎Jul 26, 2016

Closing this off with resolution. I changed my default installation directory back to C:/Program Files (x86) and reinstalled. Everything worked properly, with no more IMSLib error. This should be worked on by the installation development team at some point. You can't assume an installation directory with no ability to customize or change the location. Plenty of people use small OS disk partitions and need to install applications in other directories or drives.

Sarojini_Nagar · ‎Jul 20, 2016

Hi arris-divg , Auto approval is not possible using sales-force . Signer and approver would need to manually sign/approve documents. Let us know if you need any further help . Regards Sarojini

Sarojini_Nagar · ‎Jul 19, 2016

Hi antxona24129169 , You can buy any of these versions. Both the version support creating fillable PDF forms. For more information you can refer this link : Plans and pricing: Compare versions | Adobe Acrobat DC Let us know if you need any further help. Regards Sarojini

Sarojini_Nagar · ‎Jul 19, 2016

Hi johns59823534 , Please try referring this article : Configuration error in Adobe Creative Cloud or Adobe Creative Suite . Try installing Acrobat XI from this link : Download Pro or Standard versions of Acrobat DC, XI, or X Let us know the OS version on your system . Let us know if this helps . Regards Sarojini

Sarojini_Nagar · ‎Jul 20, 2016

Hi kendallb6049516 , For error code 7 , please refer this article and check : Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements Let us know if this helps . Regards Sarojini

Sarojini_Nagar · ‎Jul 20, 2016

Hi danh71790407 , We are sorry for the inconvenience. Adobe services are up and running fine . Please elaborate the issue and let us know what error you get while accessing Adobe services? Also let us know the services you trying to access. Regards Sarojini

Sarojini_Nagar · ‎Jul 18, 2016

Hi chantale%20vincel%C3%A973189954 , Try referring this link : Error: "The serial number is not valid for this product" | Adobe Creative Suite Please let us know the exact error message you get while installing Acrobat? Please attach a screenshot of the error message . Also let us know the OS version on your system. Let us know if this helps . Regards Sarojini

christopherd18424234 · ‎Jun 07, 2017

Hello Sarojini, I'm experiencing this issue with all my client computers when they attempt to install Adobe Pro DC. The install works when I'm off my company network. Therefore I checked the firewall, but cannot identify any blocked content/url related to Adobe. Can you provide more insight on the Url on the backend or details.

Sarojini_Nagar · ‎Jul 18, 2016

Hi patrickw98172075 , Please refer this link to enable the Add ins :Fix PDFMaker unavailability in MS Office Also try opening excel and navigate to File>Options>Add-ins>in the list look for "Acrobat PDFmaker office COM admin" and add it to the active add in's list . Let us know if this helps. Regards Sarojini

Bernd Alheit · ‎Jul 19, 2016

Again: The option is not available in the Classic track.

Sarojini_Nagar · ‎Jul 18, 2016

Hi its87241318 , Please let us know which licence do you have ? Creative cloud Enterprise licence or the Volume licence for Acrobat ? Regards Sarojini

Sarojini_Nagar · ‎Jul 18, 2016

Hi volkerh59467914 , Please refer this article and follow the troubleshooting steps mentioned in this : Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements Let us knwo if this helps. Regards Sarojini

try67 · ‎Jul 17, 2016

[Question moved to Installing, Updating, & Subscribing to Acrobat ]

Sarojini_Nagar · ‎Jul 18, 2016

Hi cherylb39781291 , Is this happening only with this document ? Check with other documents as well if you face the same issue ? Let us know the Acrobat version you have and the OS version on your system? Regards Sarojini

ahmeda57658183 · ‎Oct 21, 2016

Hi, I have an issue similar to this one. Below is my setup. We run Adobe DC (latest version as of this post). Its on Windows 2012 R2 running terminal server and Citrix XenDesktop 7.9. We also use Microsoft office 2016 64bit click to run. Office works fine without issues. The user can create a PDF and Adobe opens up. The user then tries to email the PDF from Adobe DC but ends up getting this error "You need to create a Microsoft Outlook profile. In Microsoft Windows, go to the Control Panel and open Mail. Click Show Profiles, and then click Add" Adobe knows it needs to use Outlook and the user would click continue but, the error still comes up. Any help on how to resolve this issue is appreciated.

Sarojini_Nagar · ‎Aug 02, 2016

Hi michaelw39454127 , Please share the workflow as in how you trying to convert PDF ? Also let us know the subscription you have ? Try exporting PDF to word using this link : https://cloud.acrobat.com/exportpdf by logging in with your Adobe ID and password . Let us know if you able to . Regards Sarojini

Meenakshi Negi · ‎Jul 22, 2016

Hi davids75107426 If you wish to install it on new system, you can simply deactivate it from the temporary replacement PC and then can install and use it on your new PC. Refer this KB doc : Learn to activate or deactivate Adobe applications Let us know if you need any help. Regards, Meenakshi

Adorobat · ‎Aug 23, 2016

Hi courtneyb55078357 , Could you let us know the Operating System installed on the computer? Check if there is an update available for Reader, launch Reader, navigate to Help menu>click on Check for Updates. Also ,please visit this link which discuses the same issue : acrobat won't print, no page selected When I try to print PDF documents, I forst get a small screen that says the document cannot be printed, then a small scr… Let us know if it worked. Thank You, Shivam

Test Screen Name · ‎Jul 13, 2016

Ok. Reader is free. No activation key. Nothing. Just use it. (If you have an activation key, please check what you actually paid for, because it will not have Reader in the name anywhere).

Sarojini_Nagar · ‎Jul 13, 2016

Hi tank10825639 , Please elaborate the issue and let us know what is the exact error message you get? Please attach a screenshot of the error message? Also please let us know what issues you facing while printing the file from Acrobat in A5. Let us know the exact version of Acrobat you have and the exact MAC version you have ? Regards Sarojini

try67 · ‎Jul 12, 2016

Splitting regular PDFs and splitting portfolios are two very different things. I might be able to develop for you a tool that does what you need, but I'll need to know some more details about what the scenario is exactly and how you want it to work. Contact me privately if you wish to discuss it further.

Sarojini_Nagar · ‎Jul 13, 2016

Hi clarkm55984770 , Please try referring this link and follow the troubleshooting steps given : Acrobat XI Pro Repeatedly Asking to License Despite Registering/Activating Let us know if this helps. Regards Sarojini

lp12186352 · ‎Jul 21, 2016

Hi Sarojini I have tried doing the configuration to the best of my ability but I still cant get it to work. I seen to know be experiencing problems opening PDF's from the internet using the DC Reader?? Regards Lucio

Sarojini_Nagar · ‎Jul 11, 2016

Hi edmundf96431705 , Acrobat 7 is not compatible with windows 7 . Also Acrobat 7 is an older version and an unsupported version . The latest version is Acrobat DC . For more information , please refer this link : Acrobat 7 - installation, activation, update and operation Let us know if you need any further help . Regards Sarojini

Sarojini_Nagar · ‎Jul 11, 2016

Hi leop9614400 , If its your second machine on which you trying to install Acrobat XI you can do it using your ID without deactivating from the previous machine . You can use this link to install Acrobat XI on your new machine : Download Pro or Standard versions of Acrobat DC, XI, or X Also let us know the OS version on your new system. Let us know if you need any further assistance . Regards Sarojini

Sarojini_Nagar · ‎Jul 11, 2016

Hi jodyv7112016 , Try using this link to export PDF to PPT : https://cloud.acrobat.com/exportpdf by logging in with your Adobe ID and let us knwo if you able to export using this link . Please let us know the exact version of Adobe application you are using and the OS version on your system. Try to log in and out of the application and check. Please attach a screenshot of the error message . Let us know the details . Regards Sarojini

AnandSri · ‎May 28, 2018

Hello Sanaa.mahmood, Sorry for the delayed response and inconvenience caused. As per the description above, Acrobat Pro 10 is crashing while trying to edit a text in a PDF, Is that correct? Please check for any pending updates of Acrobat Pro 10 from help>check for updates, reboot the machine after installing updates and see if this brings any difference. Try repairing Acrobat from help>repair installation, reboot the machine after repairing Acrobat. You can also refer and try the troubleshooting steps from the following Adobe article Resolve Acrobat DC intermittent crashes on Windows Note: Acrobat 10 is already declared as an end of life and end of support product, End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products). For detailed information, please refer to End of support for Acrobat X and Reader X Let us know how it goes and share your findings. Regards, Anand Sri.

Sarojini_Nagar · ‎Jul 11, 2016

Hi ajpcanuck , Could you please share the workflow as in how you trying to save to PDF? Does this happen with a particular file ? Try with other files as well and check whether you face the same issue . Let us know the Acrobat version you have and the OS version on your system ? Also if the file doesn't contain any personal or confidential data please share the file with us so that we can analyse and try to replicate the issue at our end . Please check the inbox for the email ID . Regards Sarojini

Sarojini_Nagar · ‎Jul 10, 2016

HI letihawthorn , Sorry for the inconvenience. Please let us know the subscription you have to convert PDF to JPG? Also please share your workflow as in how you trying to convert PDF to JPG. Try converting PDF using this link : https://cloud.acrobat.com/exportpdf Let us knwo if this helps . Regards Sarojini

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