Hi Dave, This is Ben from Typekit. I'm sorry you ran into trouble here. I've not run into this issue before. There are a few things we can check right away to start debugging this: - First, would you try signing out of the Creative Cloud app and see if this solves the issue? It's under Gear > Preferences > General > Account. - Could you try quitting/restarting the Creative Cloud app. Did this solve the issue? - Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it? - Could you tell me if you're on the Windows/Mac OS X and the version? If none of those worked, would you write us an email at: support@typekit.com and  attach the CoreSync files and send those over? On the Mac, the folder can be found here: /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log (You'll want to open the Finder, click Go, in the menu, hold down the "option" key and you'll see the Library folder.) On Windows: You can find the files under: C:\Users\user name\AppData\Roaming\Adobe\CoreSync\coreSync-2013-08-xx.log I know this is a lot. Thanks for your help here. Let me know and we'll take it from there. Cheers, Benjamin ... View more

Hi Ken, At this time, there isn't such a PDF or page. However, I'll share this request with the team and give them a nudge for you. If you have any Typekit specific questions in the future, feel free to contact us directly here: support@typekit.com Cheers, Benjamin ... View more

Thanks for your help, Jeff. Kim, I just replied to your email. Let's see if we can get is resolved through Typekit Support and I'll post an update here for the forum history. Cheers, Benjamin ... View more

Hi Armadillo77, This is Ben from Typekit. I'm sorry that you ran into trouble with this. Some users have reported an issue in the current version of InDesign which can temporarily deactivate installed fonts. Please note that this is actually unrelated to Typekit; it just happens to occur at the time you see our logo in the missing fonts window. The InDesign team is still investigating the factors which trigger this situation, but the basic issue is this: the Missing Fonts dialog causes fonts which are managed through Extensis Suitcase and FontExplorer to not auto-activate correctly, or for managed fonts to even be visible in the application after upgrade. In both cases, the InDesign Missing Fonts dialog appears to override the Font Management tool dialogs that allow users to manage fonts within the Application. If you use Suitcase Fusion, there is a simple configuration change needed: 1. close the Missing Fonts window 3. go to the Type menu and select "Suitcase Fusion 5". 3. From the submenu, choose "Library" and then check "All Libraries" so all fonts can be auto-activated as needed 4. from the Type menu, select "Suitcase Fusion 5" again, and then "Check Document’s Fonts" to activate the missing fonts, If the font is being managed by Suitcase, it will find and update the fonts. In FontExplorer, if your managed fonts are not visible in InDesign after upgrading to InDesign 9.2 Go to FontExplorer/Tools and select 1. Clean System Font Caches (this will require a system reboot) 2. Clean Application Font Caches On non-Mavericks systems, you will need to de-activate and then reactivate font protection.  Launch a terminal window and enter sudo atsutil fontprotection -off Then enter sudo atsutil fontprotection -on Relaunch InDesign. your managed fonts should now be visible and auto-activation should work. The fonts can always be activated from within the Font Management software itself, even with the missing fonts dialog open. The InDesign team is looking into the issue to determine the root cause as well; our apologies for any inconvenience it causes in the meantime. Cheers, Benjamin ... View more

Hi Lionel, You can turn off Typekit in the Creative Cloud app under Gear (upper right corner) > Preferences > Fonts > Off. However, this might not solve the issue you're seeing if it's being caused by what I mentioned above. If you need further help, you can shoot us an email at: support@typekit.com Cheers, Benjamin ... View more

kellybcreative I'm sorry that you ran into trouble with this. Some users have reported an issue in the current version of Illustrator which can temporarily deactivate installed fonts. Please note that this is actually unrelated to Typekit; it just happens to occur at the time you see our logo in the missing fonts window. You can disable Typekit in the Creative Cloud app under Gear > Preferences > Fonts > Off. Again, this issue isn't being caused by Typekit so this won't solve the problem you're seeing. The Illustrator team is still investigating the factors which trigger this situation, but the basic issue is this: the Missing Fonts dialog causes fonts which are managed through Extensis Suitcase and FontExplorer to not auto-activate correctly, or for managed fonts to even be visible in the application after upgrade. In both cases, the Illustrator Missing Fonts dialog appears to override the Font Management tool dialogs that allow users to manage fonts within the Application. If you use Suitcase Fusion, there is a simple configuration change needed: 1. close the Missing Fonts window 3. go to the Type menu and select "Suitcase Fusion 5". 3. From the submenu, choose "Library" and then check "All Libraries" so all fonts can be auto-activated as needed 4. from the Type menu, select "Suitcase Fusion 5" again, and then "Check Document’s Fonts" to activate the missing fonts, If the font is being managed by Suitcase, it will find and update the fonts. In FontExplorer, if your managed fonts are not visible in Illustrator after upgrading to Illustrator 9.2 Go to FontExplorer/Tools and select 1. Clean System Font Caches (this will require a system reboot) 2. Clean Application Font Caches On non-Mavericks systems, you will need to de-activate and then reactivate font protection.  Launch a terminal window and enter sudo atsutil fontprotection -off Then enter sudo atsutil fontprotection -on Relaunch Illustrator. your managed fonts should now be visible and auto-activation should work. The fonts can always be activated from within the Font Management software itself, even with the missing fonts dialog open. The Illustrator team is looking into the issue to determine the root cause as well; our apologies for any inconvenience it causes in the meantime. ... View more

Hi Peter, I would take a look at this article: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html and see if that solves the issue. Other related forum threads: http://forums.adobe.com/message/5468864 (spinning blue wheel) http://forums.adobe.com/message/5469306 I hope this helps. If you're still running into issues, feel free to drop us a line here: support@typekit.com Cheers, Benjamin ... View more

Hi John, I'm sorry that you ran into trouble with this. Some users have reported an issue in the current version of InDesign which can temporarily deactivate installed fonts. Please note that this is actually unrelated to Typekit; it just happens to occur at the time you see our logo in the missing fonts window. If you'd like, you can turn off Typekit in the Creative Cloud app under Gear > Preferences > Fonts > Off. However, this won't disable the missing fonts dialog which I believe is the issue here. The InDesign team is still investigating the factors which trigger this situation, but the basic issue is this: the Missing Fonts dialog causes fonts which are managed through Extensis Suitcase and FontExplorer to not auto-activate correctly, or for managed fonts to even be visible in the application after upgrade. In both cases, the InDesign Missing Fonts dialog appears to override the Font Management tool dialogs that allow users to manage fonts within the Application. If you use Suitcase Fusion, there is a simple configuration change needed: 1. close the Missing Fonts window 3. go to the Type menu and select "Suitcase Fusion 5". 3. From the submenu, choose "Library" and then check "All Libraries" so all fonts can be auto-activated as needed 4. from the Type menu, select "Suitcase Fusion 5" again, and then "Check Document’s Fonts" to activate the missing fonts, If the font is being managed by Suitcase, it will find and update the fonts. In FontExplorer, if your managed fonts are not visible in InDesign after upgrading to InDesign 9.2 Go to FontExplorer/Tools and select 1. Clean System Font Caches (this will require a system reboot) 2. Clean Application Font Caches On non-Mavericks systems, you will need to de-activate and then reactivate font protection.  Launch a terminal window and enter sudo atsutil fontprotection -off Then enter sudo atsutil fontprotection -on Relaunch InDesign. your managed fonts should now be visible and auto-activation should work. The fonts can always be activated from within the Font Management software itself, even with the missing fonts dialog open. The InDesign team is looking into the issue to determine the root cause as well; our apologies for any inconvenience it causes in the meantime. Cheers, Benjamin ... View more

Hi Sherre, Thanks for the link. Are you using the most recent version of Photoshop CC? If not, that's probably why you don't see the Typekit icon in Photoshop. If you have the most recent version, it sounds like there's something else going on here. I would try turning font sync off and then back on in the Creative Cloud app under Gear > Preferences > Fonts. That might solve the issue. Let us know if you need anything else. Cheers, Benjamin ... View more

Hi Sherre, Could you share the link to the tutorial you're referring to? I'd be happy to take a look. Let me know and we'll take it from there. Have a great weekend. Cheers, Benjamin ... View more

Hi Jessica, I'm sorry you ran into trouble here. I would reach out to Typekit support at: support@typekit.com. We'd be happy to look into this issue for you. Cheers, Benjamin ... View more

Hi Carolyn, I work at Typekit and can answer these questions for you: > 1.) It is compatible with Adobe CS6 products? (Specifically, inDesign, Illustrator, Photoshop, and Acrobat.) Typekit fonts should work with all your CS apps. > 2.) Can I send the fonts to a professional printer for output to press as part of my .indd or .ai files or do I need to save to PDF? Reason I ask is, don't printers generally want the native files and fonts in order to put into their workflow software, or can they use a PDF file that I generate to their specifications? You can't send the actual font files to the printer or package them. However, the fonts will be embedded into a PDF and you can send the files that way. I hope that clears things up. Let me know if you have any further questions. Cheers, Benjamin ... View more

Hey Patrick, Sorry for the delay. We're looking into the issue. I'm having a developer take a look now. As soon as we have an idea of what's going on here, I'll reply to your email with an update. Thanks for your patience. Cheers, Ben ... View more

Hi EW, I'm sorry you ran into trouble here. Do you have a live url you could send over so I can take a look? Also, could you tell me if this is happening in mulitple browsers or just one? Let me know and we'll take it from there. Have a great weekend. Cheers, Ben ... View more

Hi Steve, I'm sorry you ran into trouble here. This is most likely a CSS or browser issue. I'd be happy to take a look. Could you send an email to: support@typekit.com with the url for this live page? I can take a look and see what's going on. Have a great weekend. Cheers, Benjamin ... View more

Hi, I head up customer support for Adobe Typekit. I've reviewed this thread with several of my colleagues and we stand behind the advice that Liz gave you. Trajan wasn't designed to be used for running body text. There's some more information about this in our blog post announcing it: http://blog.typekit.com/2012/03/21/inscriptional-faces-from-adobe-type/ As for how the font renders on the Mac as opposed to Windows, this is due to the completely different font rendering engines used by each OS. Improvements continue to be made here but for now, it's best to use Trajan as a heading font for consistent results across platforms. Perhaps take a look at Minion for a body text font with a similar feel. Font rendering on screens and across platforms can get pretty complicated. we have a series of blog posts that you might find useful: http://blog.typekit.com/category/type-rendering/ I hope this helps. Let us know if you need anything else. Cheers, Ben ... View more

Hi JM, Sorry for all the frustration here. I'm sorry the information there wasn't clear. If you would please send an email to: support@typekit.com with your Creative Cloud subscription/Adobe ID, I'd be happyt to check on the status for you. Let me know and we'll take it from there. Cheers, Ben ... View more

Hi Wayodi, I'm sorry you ran into trouble here. Right now, we're still in the early access phase of rolling this feature out. Would you please drop a line to: support@typekit.com with all of the emails for each Adobe ID you would like to have this feature? Once I have those, I can see about getting the invites sent out faster. Cheers, Benjamin ... View more

Hi Jimmy, Sorry for the confusion here. The photography program comes with the Free Plan on Typekit. If you have a full Creative Cloud subscription, you get a Portfolio Plan on Typekit at no additional cost. I'm not sure why you received that email. If you do want to try Typekit, you can sign up for stand alone plans. The Portfolio Plan starts at $49.99. If you have any further questions or concerns, feel free to reach out to us here: support@typekit.com Cheers, Benjamin ... View more

Yes, Aad, Thanks for checking all this. Would you please send CoreSync files to: support@typekit.com with a note about this thread? Cheers, Ben ... View more

Hi AadMetz, Sorry you ran into trouble here. Most likely, it will be best to handle this over email. If the issue is still going on, there are a few things we can check right away to start debugging this. Take a look and please send us an email here: support@typekit.com - Could you tell me if you're on the Windows/Mac OS X and the version? - Could you check version of the Creative Cloud app you're using and let me know which version it is? This can be found under: Gear > Preferences > General > Account - Could you try quitting/restarting the Creative Cloud app. Did this solve the issue? - Could you try Turning File and Font Sync off under the gear. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it? If none of those worked, would you attach the CoreSync files and send those over? On the Mac, the folder can be found here: /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log (You'll want to open the Finder, click Go, in the menu, hold down the "option" key and you'll see the Library folder.) On Windows: You can find the files under: C:\Users\user name\AppData\Roaming\Adobe\CoreSync\coreSync-2013-08-xx.log I know this is a lot. Thanks for your help here. Let me know and we'll take it from there. Cheers, Benjamin ... View more

Hi Mike, I'm sorry you ran into trouble here. I'll do my best to explain the issues and you can let me know how you'd like to proceed. Right now, you can't sign into two Creative Cloud accounts at once. So if you sign out of your boss's CC account, the files/fonts synced to the computer from that account will go away. It sounds like the best way forward is to sign up for Sync Fonts access with ID-b. Then on your work machine, you can use the files/fonts sync feature and everything will be under that ID. I hope this helps. If you have any further questions, feel free to get in touch with Typekit Support directy: support@typekit.com. Cheers, Ben ... View more

Hi, I'm sorry you ran into trouble here. Would you try signing out and signing back into the Creative Cloud app? If this doesn't solve the issue, please drop us a line at: support@typekit.com with details and we'll look into it. Cheers, Ben ... View more

Hi Joseph, Sorry for the confusion here. The text you quoted is referring to each variation of the fonts. Therea are 205 font families and over 700 fonts. Also, this is only the beginning. We'll be growing the number of fonts available for desktop sync. Stay tuned! Cheers, Benjamin ... View more

Hi Steve, Glad to hear you're seeing improvements and thanks for the kind words. Also, you're help in the forums has been great. Please let us know if you run into anything else: support@typekit.com. Cheers, Ben ... View more

Hi, Thanks for the feedback here. Sorry you didn't find the fonts you were looking for in Typekit. We actually take font requests here: support@typekit.com I'll note down these suggestions for the team. Along with font requests, feel free to drop us a line with any questions, thoughts, etc: support@typekit.com Cheers, Ben ... View more