Hi Hoover1979, I'm not aware of anything else that causes the auto-signout issue. If changing the cookie settings as outlined in that article didn't solve the issue, would you shoot us an email at: support@typekit.com and include browser/version, OS/version? We'll look into it further. Cheers, Benjamin ... View more

Hi gstewartjr, Typekit's license doesn't allow web fonts to be used in this way. Allowing users to create with or pick fonts would require to different kind of license. One that extends the license to your users. Right now, Typekit doesn't offer this kind of license for print. Google fonts are open-source and could likely be used for this purpose, though I would read the license for any fonts you choose to make available to your users. Let me know if you have any further questions. Cheers, Benjamin ... View more

Hi Hoover1979, I'm sorry that you ran into trouble with this. It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser. If this is turned on in your browser, you'll need to add a couple exceptions to the privacy setting: https://helpx.adobe.com/typekit/using/sign-in-typekit-adobe-id.html Please give that a try, and let me know if you still cannot stay signed in to your account. Cheers, Benjamin ... View more

Hi All, This is Ben again from Typekit. So far, we know this is an issue on Windows but not Mac and the XD team is looking into it. It doesn't appear that it only affects Gibson or Typekit fonts but fonts that have certain characteristics. This appears to be an issue on the XD implementation but we'll keep an eye on it and work with them as well. More activity in this thread: Adobe XD Version 2.0 crashes when double clicking text Thanks for bringing this to our attention. Cheers, Benjamin ... View more

Hi Freshform, This is Ben from Typekit. We would definitely like to know if Typekit fonts seem to be related to or causing the crashes in XD. If so, would you send us an email with what you've found: support@typekit.com? Thanks so much, Ben ... View more

Hi aaa3168, Futura PT has always been the version of Futura available through Typekit. I hope that clears things up. Let me know if you have any further questions. Cheers, Benjamin ... View more

Hi Ruth, Would you be able to send us an email here: support@typekit.com with the InDesign file you're using and the EPUB it's exporting? I was able to use Mrs Eaves with no issue, created an EPUB and the font showed up. Let me know and we'll take it from there. Cheers, Benjamin ... View more

Hi Ruth, Thanks for this info. We're going to do some more testing. I'll let you know what we find out. Cheers, Benjamin ... View more

Hi Ruth, I'm sorry you ran into trouble here. We tested this in EPUB v2 and v3 from InDesign. The Typekit fonts were embedded correctly. Could you tell me which Typekit fonts you've used in this document? Also, which version of InDesign do you currently use? Let me know and we'll take it from there. Cheers, Benjamin ... View more

Hi Ashley, Typekit web fonts do require the domain of the site be listed. However, these details can change over time if you update the domain list once you know where the assets are going to live. This might not work if you fully hand off the project but thought I'd mention it just in case. Cheers, Benjamin ... View more

Hi JOneof2too, I'm sorry you ran into trouble here. Typekit fonts, and really any fonts, don't look pixelated on their own. They're vector based and so don't actually use pixels. It sounds like this might be a resolution or other setting that is making things look less sharp. If you use a font, not from Typekit, do you get the same results?  If so, it's definitely a setting in Captivate. If that's the case, I'm not an expert on those settings and we'll likely need help from the Captivate team. Let me know and we'll take it from there. Cheers, Benjamin ... View more

Hi Tom, Thanks so much for the information and for the logs. However, these can't be attached to forum posts. Would you send the logs over to: support@typekit.com and mention my name? Thanks so much. Cheers, Benjamin ... View more

Hi Tom, I'm very sorry you're still having this issue. It looks like something very strange happened with the recent update to the Creative Cloud app. Unfortunately, I don't have an answer right now but we definitely want to get to the bottom of it. Would you take a look at this article: Log Collector Tool and go through the steps? Then send us the results here: support@typekit.com along with any other details you might have about the issue. Also, would you let us know in your email, are you seeing any issue with: Assets > Files as well as: Assets > Fonts? Thanks so much for your help here. Cheers, Benjamin ... View more

Hi wisebastard, This is Ben from Typekit support. I'm wondering if the issue you're seeing is for the Typekit font only or for other fonts in this document. The reason I'm asking is that I want to narrow down if the issue is Typekit related or possibly InDesign related. Also, feel free to reach out to us here: support@typekit.com if this is urgent. Cheers, Benjamin ... View more

Hi icon9, I'm sorry you ran into trouble here. It sounds like the recent update to the Creative Cloud app had installation issues. I would try the following: - Uninstall/Reinstall the Creative Cloud app: Uninstall the Adobe Creative Cloud desktop application - Make sure to use the Cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems If that doesn't solve the issue, please shoot us an email at: support@typekit.com as we'll need to dive in further to figure out the issue. Cheers, Benjamin ... View more

Hi Jason, Thanks for the info. It sounds to me like this is specific to this file and that perhaps, a previous version of Proxima Nova was used when this was created. InDesign is looking for that version but isn't finding it. I'd like to dive into this further. Would you be able to send us the offending file here: support@typekit.com and just mention my name. I'll test this out and see if I can reproduce the issue. Let me know and we'll take it from there. Cheers, Benjamin ... View more

Hi Jason, I'm sorry you ran into trouble here. This definitely sounds odd. Can you tell me: - OS and version, InDesign version? - Does this happen with other Typekit fonts? - In the file that won't paste with Proxima Nova, are you able to create elements in that file with Proxima Nova as opposed to pasting from another file? If Proxima Nova is in the font menu in the file that's having issues, it would appear that font sync and the font is working. If not, there's something else going on. Thanks for your help here. Let me know and we'll take it from there. Cheers, Benjamin ... View more

Hi Elise, This troubleshooting article is a good place to start: Troubleshoot font syncing problems in Typekit If that doesn't solve the issue, there are instructions at the end of that document for sending us some diagnostic information so we can dive in further. Cheers, Benjamin ... View more

Hi Delarobb, I'm sorry you ran into trouble here. If my suggestions don't help, I would send us an email at: support@typekit.com. This article has instructions on what to send us so we can best figure out what's going on: Troubleshoot font syncing problems in Typekit Hopefully, we can get you sorted here though. It appears that InDesign doesn't think your connected to Typekit or just can't connect. I would try the following: - First, in InDesign under the Help menu, you can see which Adobe ID you're signed in with. First, make sure this is the right one. It sounds silly but it happens. - Next, if it's the wrong email, sign out and back in with the right email. That should fix it. - If it's the right email, sign out from within InDesign under that Help menu. - Quit InDesign. - Quit the Creative Cloud app. - Launch the CC app. - Launch InDesign. - Sign into your account via InDesign. I hoping that this will refresh everything and the fonts will sync when you open this file. If not, please send us an email as I mentioned above. Thanks for your help here. Cheers, Benjamin ... View more

Hi Aleck, I'm sorry that you ran into trouble with this. It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser. If this is turned on in your browser, you'll need to add a couple exceptions to the privacy setting: http://help.typekit.com/customer/portal/articles/760702 Please give that a try, and let me know if you still cannot sign in to your account. Cheers, Benjamin ... View more

Hi P.Bauer, Forgive me if this is information you already know. Just want to cover all the bases. Typekit can be used locally. However there are some necessary steps that if left out, will cause the fonts not to render. In order to use Typekit locally, you've got to: 1. Be running a local server when testing your site in the browser. You can tell if you're running a local server by the URL of the local site. If it starts with: file:// then you are just viewing the local file in a browser and not running it from a local server. If the local URL starts with: http:// then you're running a local server. 2. The domain of your local server has to be part of the domain list in your Kit. So, if your local server uses: localhost, you'll need to add this to your Kit's domains. If the local server uses something else, that will have to be listed in the domains list. 3. Make sure to republish the kit after adding/updating any domains, fonts, etc. I hope that helps. Let me know if you have any further questions. Cheers, Benjamin ... View more

Hi Myriam, I'm sorry you ran into trouble here. Could you send us an email at: support@typekit.com with details: - Account email address? - Screenshot of any error in Muse? This will be the best way to see what's going on here. Cheers, Benjamin ... View more

Hi Mxgabo, I'm sorry you ran into trouble here. Unfortunately, I can't reply in Spanish but I'll do my best to help in English. I hope that's alright. It sounds like you're having trouble with Typekit web fonts. Could I get the url for the site you're working on? I'd be happy to take a look and see what the issue is. Also, if you don't want to post the site URL publically, you can write us an email here: support@typekit.com Cheers, Benjamin ... View more

Hi Heejeongs, I'm sorry that you ran into trouble with this. It looks like the Creative Cloud desktop application is unable to write to one of the files on your machine, and so you are stuck at a spinner. Run these steps to fix the spinner: 1. quit the Creative Cloud desktop application 2. from the Go menu in the Finder, choose Go to Folder 3. paste in this path and click Go: ~/Library/Preferences/ 4. In the window that opens, you should see a list of files including com.adobe.accmac.plist 5. click on com.adobe.accmac.plist and rename it com.adobe.accmac.plist.old. You'll be asked to confirm that you want to change the extension to .old. 6. start the Creative Cloud desktop application again. Please give that a try, and let me know if you have any questions. Thank you for your help and patience here. Cheers, Benjamin ... View more