Hi Zach, I'm sorry you ran into trouble here. It sounds like there may be a conflict with one of the cookie settings in your browser. The Typekit website uses cookies from Adobe.com and the sign in will not work if you have third-party cookies blocked in the browser. If this is turned on in your browser, you'll need to add a couple exceptions to the privacy setting: http://help.typekit.com/customer/portal/articles/760702 Please give that a try, and let me know if you still cannot sign in to your account. Cheers, Benjamin ... View more

Hi Jason, I can certainly share this request with the CC app teams. The other issue here, is that some fonts that are installed can become deactivated. Inactive fonts would cause the missing fonts dialog to show up. The CC apps teams are still investigating the factors which trigger this situation, but the basic issue is this: the Missing Fonts dialog causes fonts which are managed through Extensis Suitcase and FontExplorer to not auto-activate correctly, or for managed fonts to even be visible in the application after upgrade. I'm going to include some workarounds in case it's helpful for you or others: In both cases, the CC apps Missing Fonts dialog appears to override the Font Management tool dialogs that allow users to manage fonts within the Application. If you use Suitcase Fusion, there is a simple configuration change needed: 1. close the Missing Fonts window 3. go to the Type menu and select "Suitcase Fusion 5". 3. From the submenu, choose "Library" and then check "All Libraries" so all fonts can be auto-activated as needed 4. from the Type menu, select "Suitcase Fusion 5" again, and then "Check Document’s Fonts" to activate the missing fonts, If the font is being managed by Suitcase, it will find and update the fonts. In FontExplorer, if your managed fonts are not visible in CC apps after upgrading: Go to FontExplorer/Tools and select 1. Clean System Font Caches (this will require a system reboot) 2. Clean Application Font Caches On non-Mavericks systems, you will need to de-activate and then reactivate font protection. Launch a terminal window and enter sudo atsutil fontprotection -off Then enter sudo atsutil fontprotection -on Relaunch the app, your managed fonts should now be visible and auto-activation should work. The fonts can always be activated from within the Font Management software itself, even with the missing fonts dialog open. I hope this is helpful. Thanks again for your feedback. Cheers, Benjamin ... View more

Hi Jason, Sorry for any trouble here. The pop-up you're seeing is the missing fonts dialog box and isn't being caused by Typekit. The fonts in the document have likely become deactivated or are no longer installed on your machine. You can disable Typekit in the Creative Cloud app. However this won't remove the missing fonts dialog as this comes from the app. We're working to improve the missing fonts dialog to make it more clear. Again, sorry for any frustration. Cheers, Benjamin ... View more

Hi Lori, In response to feedback from users like yourself, the InDesign team has changed how Typekit font sync works in newer versions of the application.  The missing fonts window will still open any time InDesign can't find a font you've used, of course, but the Typekit information will only appear as a small button in the top right. You can see here that Komika Display is missing. I fixed this by installing the font with my font manager (Font Book) and making sure it was activated. Once I did this, the missing fonts dialog went away and the document worked as expected. I have the ability to search Typekit for the missing fonts in a document if Typekit is turned on. I would recommend upgrading InDesign to the most recent version if you haven't done this already. You will get the improved missing fonts dialog as seen in the screenshot. I hope this helps clarify. Again, sorry for any trouble. Let me know if you have any further questions or comments. Cheers, Benjamin ... View more

Hi Kenyon, I'm sorry you ran into trouble here. That pop-up is the missing fonts dialog for Illustrator. Typekit doesn't control that window though our logo is present there. Most likely, the installed fonts on your system are deactivated for some reason. You should be able to reactivate them within your font management tool even with the missing fonts dialog open. I hope that helps. If you run into further issues here, please shoot us an email here: support@typekit.com with details and we'll look into it. Cheers, Benjamin ... View more

Hi Galyn, I'm sorry this has been so frustrating. If you would like help sorting this out, please write us an email at: support@typekit.com and we'd be happy to look into it. You shouldn't have to keep signing out/back in to use the fonts. We appreciate your feedback. Cheers, Benjamin ... View more