Hi, Are all the people currently running into this launch issue w/ Ps CC 2017 (18.0) on Win OS? Earlier in this thread someone removed Premiere and that improve things. Does anyone have the Premiere 2017 or Media Encoder 2017 update installed as well? regards, steve ... View more

Hi, What is the overall dimension of the resulting file? What steps did you take for creating the panorama? The latest version hasn't changed the format limit for PSD files; so if something in the document makes the file size over 2 GB (or a single side is larger than 30,000 pixels) you need to save it as PSB. thx, steve ... View more

Hi, Are you asking what is the problem with supporting 10.9 in the new version? Or are you saying that the problem you faced was having a 10.9 system? thx, steve ... View more

Hi Andrew, Do you have any of the crash reports? Did you submit them to Adobe Crash Reporter and include your email? thx, steve ... View more

Hi, What you report seems like a separate issue. Can you start a new post with alert string in the topic title? Also please include the information found in Help> System Info... regards, steve ... View more

Hi, Can you provide a file that generates the dialog? Send me a direct message and I can take a look. regards, steve ... View more

Hi, If they still have the source PSD, they can run the File> Package... command and send you that. regards, steve Package Linked Smart Objects You can package the Linked Smart Objects in a Photoshop document, such that their source files are saved to a folder on your computer. A copy of the Photoshop document is saved along with the source files in the folder. Choose File > Package. Select a location where you want to place the source files and a copy of the Photoshop document. Any audio or video Linked Smart Objects in the document are packaged as well. Note: You must save a file before packaging the Linked Smart Objects that it contains. ... View more

Hi, Is it just some files? Do they actually open? Is this on OSX or Win? regards, steve ... View more

Hi Mark, You can turn off the Start screen on a per instance basis with the ESC key. There may still a few case where opening files still break the workspace selection. What OS are you using? You can also disable the 'Start screen' workspace generally, by unchecking the option in the general preferences. regards, steve ... View more

Hi Maria, For those that are failing to apply Layer Styles via libraries, can you check their Ps version (Help> System Info... top line)? Another thing to try, which will remove the CC Libraries interaction, is to add, save, and load the styles in question just using the Styles panel. If it fails there as well, then we can look directly at the defined styles, instead of chasing after CC LIbraries. regards, steve ... View more

Hi, We are currently investigating solutions to this problem. Sorry, steve ... View more

Hi, We're investigating this; it is not expected behavior for the workspace to be broken like this on file open. regards, steve ... View more

Hi, There are 4 control points actually (2 on each layer to the left and right), that when deleted allow saving to PSD [Max Compatibility ON]. I attached the modified file. regards, steve ... View more

Hi, Choose the Path selection tool (closed arrow icon), then target the 'Shape 1 copy 2' or 'Shape 1 copy 3' layer in the Layers panel. Now use the keyboard shortcut cmd+0 to View> Fit on Screen. Way over on the left is some control point which is throwing the file size warning when Max compatibility is On. I'm curious where the shape layer data was created. regards, steve ... View more

Hi, Where are the Shape layer paths coming from? Those 2 layers have a control point off canvas to the far left, which is causing the warning. regards, steve ... View more

Hi, I'll send you a direct contact now asking if you can provide the file for me to look at. regards, steve ... View more

Hi Christopher, Do you see the extensions in this directory? /Library/Application Support/Adobe/CEP/extensions (Mac) C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\ (Win) Or are they in the 2014 application directory? If they are here, can you try copying them over to the directories above? If they still don't load, then the extension developers need to update the manifest so they will load in the newer major version. thx, steve ... View more

Hi, Since there is no Extension Manager CC update, I'm not sure that any of the extensions should have been removed (unless you had extensions installed into the desktop apps location). Have you tried to reinstall the 2014 version and see if the extensions load in that version? Some of Extensions need updating so that they will load in newer desktop app versions, which might be what you're seeing. regads, steve ... View more

Hi Gene, That's a bigger topic than the OP here focused on getting GuideGuide working in Ps CC 2015. 😉 But to answer you bigger question, Extension Manager is indeed no longer being updated or maintained for compatibility past the 2014 CC versions: See here for more info:Adobe Exchange Davide Barranca has graciously also posted this for developers and others to help troubleshoot issues: http://www.davidebarranca.com/2015/06/html-panel-tips-17-cc2015-survival-guide/ regards, steve ... View more

Hi, I noticed one subtlety in the instructions that may be throwing things off. When you unzip the GuideGuide package, make sure to browse into the directories and only copy the GuideGuide directory that is next to the readme.txt. There's nothing that needs updating with Extension Manager CC for the Ps 2015 version. regards, steve ... View more

Hi, Were you using Cameron's excellent instructions? GuideGuide I need to check on why you might be missing directories. Have you ever had Extension Manager CC installed on these machines? regards, steve ... View more

Hi, Thanks for reporting back on the OS update success. The system requirements for Photoshop CC 2015 are Win7 SP1 or Win8.1. (System requirements | Photoshop) regards, steve ... View more

Hi, Thanks. We're investigating now. regards, steve ... View more

Hi, Double click one, and it should open in Console. Then expand the window and grab a screen capture. thx, steve ... View more

Hi Rune, Are you trying the reinstall route offered by David in the other thread? thx, steve ... View more