
SG...
Adobe Employee
SG...
Adobe Employee
Activity
‎Apr 10, 2017
02:41 PM
Hi, What Win version are using? Did you install the 18.1 update that was posted last week, or is this 18.0.1? regards, steve
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‎Apr 07, 2017
03:13 PM
1 Upvote
Hi, I kicked up a Win7 SP1 machine here and I can create new documents on it. I don't see anything obvious from your system info, either. The video card driver does seems at bit old, so you may want to update that and see it if makes any difference. (Drivers | GeForce ) Another thing to try: 1) Quit Ps 2) Go to C:\Users\user_name\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings and move that directory and its contents to your desktop 3) relaunch Ps Maybe something in those prefs. is not quite right. regards, steve
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‎Apr 07, 2017
12:58 PM
Hi, Very odd. Can you try to turn off the workspace and relaunch Ps? Back in Edit> Preferences> General... Show "Start" Workspace When No Documents Are Open, uncheck the option and click OK. steve
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‎Apr 07, 2017
12:42 PM
So when you try to create a new document, the Start workspace (that's what we call the view) doesn't go away, and you never get a blank document? What happens when you click on the Creative Cloud icon in your Task bar at the bottom? Is there an alert there? steve
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‎Apr 07, 2017
12:30 PM
So Ctrl+N doesn't bring up any dialog or alert?
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‎Apr 07, 2017
12:17 PM
Hi Michael, Can you go to Help> System Info... and copy paste the text from that dialog into a reply? Also, try going to Edit> Preferences> General and turning on the option to 'Use Legacy "New Document" Interface (fourth option down on the left side). Click OK, then see if you get the familiar New dialog to display and work. thx, steve
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‎Apr 07, 2017
11:27 AM
1 Upvote
Hi Ian, Ps 3D layers only support 1 diffuse texture per material. As Dave suggested, you'll have to merge the texture data to a single file. regards, steve
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‎Apr 07, 2017
10:59 AM
Hi, Can you post a screen capture of the error? And what OS version are you using? Did you have the previous Ps CC 2017.0.1 version working, or were you using Ps CC 2015.5? regards, steve
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‎Apr 05, 2017
04:42 PM
3 Upvotes
Hi, I think I at least have a workaround. Make sure to deselect after copying but before going into the Vanish Point filter. Without a selection, the paste board contents are showing up in the upper left hand corner and should then be draggable to any defined plane. It looks like the paste board content gets clipped, by the selection bounds, if you leave the selection active. I need to follow up and see if that is an expected behavior. This area has not been touched code-wise in quite a while so I don't know what we'll turn up. regards, steve
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‎Apr 05, 2017
01:21 PM
Hi, What version of Ps and OS are you using? It sounds odd that you are getting an empty marquee. Does a paste in a new layer, not in the Vanishing point filter work? Use Vanishing Point in Photoshop regards, steve
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‎Apr 05, 2017
12:43 PM
Hi, So you went from Frame animation to Video Timeline animation? And now you have all the layers from the Frame animation setup? You may want to go back to the original Frame setup, and using tweening to expand length. Here the help doc that speaks to tweening in Frame animation: Create frame animations in Photoshop If you want to use Video Timeline, here's more info on that workflow: Create timeline animations in Adobe Photoshop Hopefully that info is useful. regards, steve
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‎Apr 05, 2017
12:22 PM
Great to hear!
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‎Apr 05, 2017
12:21 PM
3 Upvotes
Hi, You can check here to see if any updates are available for you particular setup: Drivers & Software regards, steve
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‎Apr 05, 2017
12:03 PM
Hi, Can you go to Help> System Info... and paste in the info from teh top down to "Installed components:"? You have an integrated Intel chipset, and a driver update might be the answer. regards, steve
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‎Apr 05, 2017
11:45 AM
1 Upvote
Hi, You can also check this document: Oil Paint is grayed out in Photoshop regards, steve
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‎Apr 05, 2017
11:05 AM
Hi, There is no auto-sync support for Tool Presets at this time. This is a feature request that I believe has been noted on feedback.photoshop.com, but feel free to add a post there describing your use case. There is a workflow nod in this direction using .abr presets and Libraries. You can read more about it here: Kyle T. Webster’s Photoshop Brushes Now Available in PS Sketch | Creative Cloud blog by Adobe This workflow allows one to share brushes to many, but not collaborate and/or get auto-updates on tool edits. regards, steve
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‎Apr 05, 2017
10:29 AM
Hi, Curious that the GPU support is dropping the lighting. Is this a discrete card or an integrated chipset? Have you checked for driver updates? Another thing to check is the 3D settings options and see if the Active Light Source Limit is set to 1. You will want it at a minimum of 2 for Fuse models, and 8 is the default. regards, steve
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‎Apr 05, 2017
09:43 AM
Hi Steven, Can you check for ByteFence and disable it during install? That product has been the cause for download corruption on other Win systems. regards, steve
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‎Apr 04, 2017
03:36 PM
Hi, Can you change your workspace to the '3D' workspace (selector in the upper right next to the magnifying glass icon). The go to Window> 3D to bring the 3D panel forward (on the lower right side). Now see if there is an 'Infinite Light 1' that is unchecked; click to turn it on if it is off. If there isn't one, try clicking on the light bulb icon at the bottom of that panel and choosing 'New Infinite Light'. regards, steve
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‎Apr 04, 2017
03:18 PM
Hi, Can you provide screen captures showing the error? What OS version are you running? Do you see this with any other application update? regards, steve
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‎Apr 04, 2017
03:15 PM
1 Upvote
Hi, Can you tell us what version of Fuse and Ps you are using and what platform version? My first guess is that a light or IBL is off or missing. Did you add the library asset to an existing document, or double click it in the Library panel? regards, steve
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‎Mar 01, 2017
11:27 AM
Hi, I just sent you a direct message. This is an old thread, and since your issue has just recently surfaced, I suspect this is something different then the OP. Best Regards, steve
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‎Jan 10, 2017
01:28 PM
1 Upvote
Here's a more in depth doc on the extension ecosystem with info on a few of the changes across last few versions: Adobe Exchange regards, steve
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‎Jan 10, 2017
12:58 PM
1 Upvote
Hi, A quick note to mention that the workaround employed, changing the reg key or .plist value of PlayerDebugMode to 1, is introducing a security vulnerability to your system. The warning message is there to warn that an extension on your system is not properly signed and might be insecure. To set it back to a secure state, change the '1' value to '0'. If you get the message again, you'll want to try and find the extension that is trying to load and remove it from your system, and ask the publisher of that extension for a properly signed extension. regards, steve
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‎Jan 06, 2017
04:04 PM
2 Upvotes
Hi, I logged a bug to have this resolved in a future update. Those 2 options should not be displayed for VRML and OBJ formats. regards, steve
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‎Jan 04, 2017
03:47 PM
I'm asking about the utility of that option now, as it seems odd to offer in the export. My reading of 'scene' is camera, lights, meshes, materials inclusive so with it off a 0kb OBJ seems correct...but useless.
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‎Jan 04, 2017
02:35 PM
1 Upvote
Nice work!. For any future folks that run into similar issues with LavasoftTcpService, here is a tech doc from their forum pointing out how to remove leftover .dll : Solution for LavasoftTcpService problem after uninstallation - Ad-Aware Web Companion - Lavasoft Support Forums cheers, steve
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‎Jan 04, 2017
01:57 PM
Hi, Can you post the source PSD file? Also, have you tried with leaving 'Scene' checked on. regards, steve
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‎Dec 27, 2016
12:50 PM
1 Upvote
Hi, Ps update released on 12/13 has support. This is a technical preview based on the features shown at the keynote. Photoshop now supports Touch Bar on the new MacBook Pro | Photoshop Blog by Adobe Cheers!
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‎Dec 14, 2016
01:59 PM
Thanks, grabbed it so you can remove it distribution.
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