Hi Pat,
kglad has given good guidance with information links and what you should do. Just to add - this forum is a community space where responses are generally from people who use Adobe and are volunteers in helping, not paid Adobe staff. We thereby can give advice/directions but can't process any account requests as you have made. As a public forum, it is also important that personal information (like email, account number etc) not be posted and will be removed if included.
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