Is this the page you're redirected to: https://helpx.adobe.com/au/contact.html Try the vitual assistant in the bottom right. You can type 'contact' and you'd likely be redircted to an online agent who could help.   ... View more

Is everything working OK now that you're back to 2019? One thing I would have suggested is to update your graphics card driver. ... View more

Hi, Good to hear you worked out the settings yourself.   Where are you outputting the video to? That will influence the settings. However, you can output to a raesonable quality and size to play on your computer and then when you upload to something like YouTube, it will re-encode to a its standard.   There are quite a few articles on different settings. Hee are 2 good ones I've found: https://filmora.wondershare.com/adobe-premiere/premiere-pro-export-settings.html https://www.4kshooters.net/2019/05/20/best-video-export-settings-for-youtube-in-premiere-pro-cc-2019/   In the first link, the reccomended settings are (for 1920 x 1080 resolution) Keep aspect ratio at SQUARE PIXELS 1.0 Set PROFILE to HIGH Set LEVEL to 4.2 Check box for ‘RENDER AT MAXIMUM DEPTH’ Set BITRATE ENCODING to VBR 2 PASS. Also set target bitrate to 8 or 16mbps to keep file reasonably small. You can also set maximum bitrate to as high as 40mbps.   On the last point, I'd say between 8 and 12 mbps is enough. The higher the bitrate, the bigger your file. It doesn't necessarrily mean better quality. It depends on what existed in the orginal files. You can experiment with settings and export a small part of your video to test quality. In summary,  ... View more

This page gives instructions with images: https://helpx.adobe.com/au/manage-account/using/cancel-subscription.html   Quick summary: Log into your Adobe account Go to the 'Plans' tab at the top of the page. Click 'Manage plan' for the subscription you want to cancel. Select 'Plan & payment'. Click 'Cancel plan'. ... View more

My first thought was also that the file is write protected (read only). Besides checking the properties of the file, test if this issue happens with all files, even a new one created in Photoshop, or only a specific file / files. ... View more

From the prefs help page "Adobe Photoshop Prefs file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Most of these options are set in the Preferences dialog box."   So, you will lose some things by resetting. Resetting does resolve issues when there is some currupted / damanged component to the prefs file. What shortcuts are you refering to? ... View more

One thing you could try is the 'System Compatibility Report' in Premiere . This feature you can help identify any known issues like out of date graphics drivers. From Premiere Pro, click on the Help menu at the top, then select 'System Compatibility Report' and see if your graphic drivers are up to date and other issues. ... View more

I was going to suggest you could also chat to someone through the support page (https://helpx.adobe.com/au/support.html). I just tried and got the following message: Chat support is temporarily unavailable. While we work to restore service, please use our other contact options or try again later. See how you go with changing the plan through the link John provided or try the support chat later. ... View more

This sounds odd. You could try reset your Photoshop preferences which may get your tools working as they should: https://helpx.adobe.com/au/photoshop/using/preferences.html ... View more

What exactly happens now when you use Shift / Alt - does it not do anything? It still works for me. I have not updated my Photopshop to the latest version. What version are you using? One thing you could try do is reset your preferences https://helpx.adobe.com/au/photoshop/using/preferences.html ... View more

This may work - have heard it has for others.  Try pressing: ctrl + shift + pause ... View more

Have a look at the technote below to see if it has something that solves your problem: https://helpx.adobe.com/au/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launching.html ... View more

Here is how to cancel your subscription. If this does not work, provide screenshots of what you are experiencing: https://helpx.adobe.com/au/manage-account/using/cancel-subscription.html ... View more

Here is a page with instructions and the answer to 'What should I do if I cannot access my authenticator app anymore?' https://helpx.adobe.com/au/x-productkb/global/2-step-verification-account-security.html ... View more

If it is not in yoour account when you log into Adobe, it may mean it has not been registered. Below is a page with various ways to get a serial number of a purchased Adobe product: https://helpx.adobe.com/au/download-install/kb/find-serial-number.html ... View more

Hi, First, here's a page that explains what teh differnt coloured bars mean in the Premiere timeline. Red is that frames don't have a rendered preview file associated with them: https://theblog.adobe.com/red-yellow-and-green-render-bars/   For why you can't export and why Media Encoder is bot working, could you give more details to your situation. What Operating Systsem and version of Premiere Pro? What exactly do you mean by 'can't render or export'? Does it not create a file? Do you get any error messages?   Have you deleted the audio and resaved (or save as a new file)? ... View more

The other options are: Upload the video to YouTube, Vimeor or something similar and use the embed code to display it in the LMS. This may result ina  better playback anyway. Break the video into smaller chunks. Research has shown for learners of all ages, around 6 ro 10 minutes is the ideal length for an educational video. There are of course exceptions. However, having 2 or 3 shorter videos instead of your one long 34 minute one would allow people to digest it in chunks and more easily navigate back to a specific part they may want to revisit.  ... View more

As Christian asked, tell us eactly what is happening. If you are unable to open your Premiere Pro project file, create a new one and then try import the damaged file into the new one. That sometimes gets rid of the issues associated with the old file. ... View more

Are you logged onto your computer with an admin rights? There may need to be some things installed that are being restricted. This has solved the issue for someone in a similar sitation to you , as below: https://community.adobe.com/t5/get-started/student-creative-cloud-not-working/m-p/9229557#M396658 ... View more

"...so getting a new license is probably a good idea." Agree ... View more

When you log into Adobe (https://www.adobe.com/) as you have for this forum, you should see a Manage your account link (https://account.adobe.com/). From there you can click Plans, then My products. That shows what you have registered. ... View more

Here's how to change the laguage settings in Acrobat. Does this work in your situation? https://helpx.adobe.com/acrobat/kb/change-language-settings-of-acrobat.html ... View more

Acrobat DC is available through subscription. Acrobat Pro 2017 and Acrobat Standard 2017 is available as a one-time purchase. See below: https://www.adobe.com/products/catalog.html?filters=de_252Fpdf ... View more

Adobe Acrobat X and Reader X are no longer supported. The advice from Adobe is to update to Acrobat DC. https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html Here are the details for Acrobat DC subscription: https://acrobat.adobe.com/us/en/acrobat.html So, it may be difficult to get Adobe help on getting Acrobat X on your new computer.  ... View more

You can update your driver through Device Manager. Below is a page with instructions and screenshots: http://www.algodoo.com/update-drivers/ ... View more

Hi. This can happen with very large files but as you say, that is not the case with your situation. A few questions to help identify the problem more: Are you saving to your local hard drive or a network? If you Save as a JPG, does that also have the problem? Is it just when saving to PSDs? If you flatten the image and then Save as (any file type) does that work?   Another thing worth doing is updating your video card driver. This sometimes causes issues with Photoshop. ... View more

Are you on Windows or Mac?  I have heard this type of defect occurs with some Windows video card drivers. Updating the driver would be reccomended and could solve the issue. ... View more

When you say you need to hit certain maximums, do you mean that you can't go over them? Is it mainly the file size? If you give reasons for this, advice can be more tailored to your requirements. For now, I'll advise on settings that will give good quality. If you're uploading to YouTube, Vimeo or other places, the video will be re-encoded on that platform. You wnat yours to be at least high enough for that. Export Settings Format: H.264 (This is a standard for high quality videos output to mp4) Preset: Match Source - High bitrate (You can start with this but then when you adjust settings, it will change to Custom.) There are many other presets, including recommended ones for Vimeo and YouTube.)   Basic Video Settings You can keep the ones that match your source / sequence.   Bitrate Settings Bitrate Encoding: VPR, 1 pass or 2 pass. (2 pass can give better quality. May be negligable. It takes longer to render.) Target Bitrate and Maximum Bitrate (Mbps) can be set to appropriate levels. I find 6Mbps target and 8 MBps Maximum gives very good quality for most purposes. Could even be higher than needed depending on the source quality. Once you change Target and Maximum, you will see an Estimated File Size at the bottom of the panel. You can change Target Bitrate to reduce that. See the screenshot below.   ... View more