Hello @Raveem Zafar_Choudhry9151  Please contact Adobe Support directly for help with your issue.  I am a product team employee and lack the full set of tools Adobe Support has to help.  Please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen ...and in the chat field (lower right), type AGENT to reach a person quickly ... View more

Hi @AbodeGoody  I cannot reproduce any such trouble on my own iPhone 16 Pro Max, same iOS version and same Lightroom app version.   My raws and DNGs should file type badging, whether I enable that through the 3-dot menu > Info Overlays, or if I use the quick method which is to tap on the grid view with two fingers.  Two-finger tapping cycles through all the Info Overlay options for me.   If you are using the paid version of the app, perhaps try reinstalling the app (after letting any current imports and edits fully sync first).   If this problem persists for you, it might help if we can see a screen recording.  If you do this, it would help if you could enable LR App Settings > Input > Show touches, so we can see what UI controls you're using. ... View more

Hello @hauke_0551  Adobe's system tells me you have the Lightroom 1 TB plan that does include all Lightroom apps for desktop and mobile, including Lightroom Classic.   The Mac App Store listing will show all plans offered around the world.  However, all plans may not be available in your area.  If you want to change plans, I believe currently it would be necessary to cancel your current subscription, let it expire, and then try subcribing to another plan you prefer to have (for example, if you wanted to convert from the monthly plan to the annual plan).  I cannot say if the cheaper monthly plan will be available in your geography.  That may only be available in certain countries, or might have been a price test that is no longer used. ... View more

The first idea is indeed interesting!   The second item requested exists already -- see: https://helpx.adobe.com/lightroom-cc/using/capture-photos-mobile-ios.html  ... View more

Hello @JoshH _  I see no Lightroom account at all for the account you used to post for help.  Please see/try the Restore Purchase troubleshooting help at: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html  If you see an error when trying restore purchase, please share that message or a screenshot here.   Note: if you did succesfully start a subscription under a different email/Lightroom account, you will need to continue signing in with that same account.  ... View more

Hello @Streetwala  I will send you a direct message in a moment to gather details more privately.  We're not sure what you are seeing.  I confirmed with the developer that exporting should respect the original framerate as the source video.  We'd like to request examples of your source video, and exported video.  I message you to let you know where to send that. ... View more

Hello @????????_7691  The account you used to post for help has no subscription history.  Our system has clues that you have a separate account.  I will send you a direct message to share details more privately. ... View more

Hello @Streetwala  Can you share what device and operating system version you see this issue on? ... View more

The email you used to post for help here allows you access to two accounts: one is enterprise, provided through some organization.  With the same email address, I see a personal account with some data uploaded.  I don't see much user data uploaded using the organizational account for your email ID. Please try signing out and signing back in using the Personal profile related to your email address.  There is an active subscription under your personal plan.  And this personal profile has some data uploaded. ... View more

How long your data persist in Creatvife Cloud or Lightroom's cloud storage may be up to your school's plan administrator  policies.  It can vary from one organization to another, so I recommend downloading your photos ASAP to be safe.    I heard that the Lightroom Desktop app (not the Classic version) allows users to Archive images, which would save them from the cloud to local storage. Another option for Mac and Windows users is the Lightroom Downloader: https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html  ... View more

Hello @Мария23457531a8q0  I am an Adobe employee, but not a member of Adobe Support.  I can see your subscription was cancelled due to a billing error, but I can't see the deeper details of why.  I suggest you contact Adobe Support to see if they can help.  Please visit  at https://helpx.adobe.com/contact.html?rghtup=autoOpen ... View more

A new release version 10.4.2 has started rolling out today, and includes a fix for this issue.  Thanks again for reporting it! ... View more

Hello @Martin_Ponti�8071  That error seems to say the photo could not be downloaded into the app (from cloud storage or local device storage) for edit, rather than being an upload problem. If you sign into your same account using the Lightroom Web app at https://lightroom.adobe.com, are you able to edit the image there?  (if the image works works ok on LR Web, then the problem is the LR iOS app.  If LR Web also can't edit, then something is wrong with that file.) Also, in Lightroom Web, do you see a folder called "Sync issues?"   Back in Lightroom iOS, when you open that image and tap the Cloud icon, does the status show "Local Smart Preview?"  Can you share a screen image?  Here is how my own status looks for an image I am editing from the Lightroom cloud storage.  See how I have the option to Get this Original -- can you try that? ... View more

Hello @archi_7194    You may need to contact Adobe Support for help at https://helpx.adobe.com/contact.html?rghtup=autoOpen ...and in the chat field (lower right), type AGENT   There is no purchase history for the account you used to post for help.  All I can see is that you used Apple email relay, so this account is based on a new email relay ID and not your actual email address.  My recommendation is to try signing in again with your actual email address and not the Apple sign in method, since this is hiding your email ID based on your current iOS settings.  Signing in with your actual email address may require you to do a password reset.   If you can't figure it out on your own, do contact Adobe Support at the link above. ... View more

@gabrielcraft_me  Select the Edit adjustments panel on the right, which is above Crop & rotate. Then toggle on Upright, and switch from Auto to Guided.  Then you can apply your manual lines. ... View more

Hello @gabrielcraft_me    I cannot reproduce any trouble in the latest Lightroom Mobile app for iPad v10.4.1, using iOS 17.7.8.  Could you possibly share a screen recording showing the trouble you see? Myself, I can see grid lines in Crop, where moving borders and rotation makes gridlines appear. Also, in Edit > Gemoetry I see grid lines when moving sliders.  And when I use guided Upright, I see geometry lines if this is what you mean.   Again, seeing a screen recording may help us understand better what you are seeing (or not seeing). ... View more

Hello @BlueRidgeButler  Thanks for reaching out to us -- I apologize for the slow response.   Are you seeing this in All Photos?  Or when in album or specific view like Imports, Your Edits, People, etc?   Also, do you have any sorting applied, other than the default sort order? And can you confirm the app version you are using (as shown in the app's Settings screen)? ... View more

Hi @mikemoriendi  I have no updates at this time.  The issue is still active with the team, pending resolution. I'll update when I have news or any new questions.   ... View more

Hello @Nandha_Balan6612  For the same email address you used to post for help here, I see a valid Lightroom Mobile Premium subscription is active with man megabytes of data uploaded.  Can you confirm this is working for you now?    Your subscription should work on any Android or iOS mobile device, and also https://lightroom.adobe.com in any web browser.  Only the Lightroom desktop and Classic apps are not available for your subscription. ... View more

Thanks for reporting this.  I was able to reproduce this, and will take the matter up with the engineering team.   ... View more

Hello @mpvrana  Apologies for the slow reply.  I'm just now back at work after some summer PTO.     The LR iOS import screen can display only what the platform provides.  If Photos.app can't render thumbs, LR iOS's import screen will have the same trouble.  In this case, LR must import and process the images to dispaly them.     I remember you said connecting via the camera instead of SD card directly does show thumbs.  In your camera settings, what is your Connection Mode set when you're trying USB transfer?  And in Lightroom iOS, are you using "Add photos from... Connect camera/card,"  or are you browsing your camera's contents via "Add photos from... Files?" I vaguely recall a developer saying that the APIs used to import via Files differs slightly than the APIs that "Connected camera/card" use for direct transfer. ... View more

Hello @Stephanie_Grant5974  Apologies for the slow reply -- many team members were taking summer PTO this last week. I see the email address you used to ask for help has an active subscription.  If you are not seeing your subscription in the LR app still, please sign out and sign back in using the same email address you used to post for help. ... View more

Please see if your device meets minimum requirements per details at the botton of this help page: https://helpx.adobe.com/lightroom-cc/using/lens-blur.html#lens-blur-mobile-ios  ... View more

I got your message, thanks!  I replied 1:1, with a couple more questions. "I just went back and re-edited again and the edits stuck that time."  The LR app updates for June were meant to address some edit-sync issues, so "now works OK" is the behavior we're hoping for.  So it was disappointing to see you still has issues with LRD 8.4/LR iOS 10.4.  The log you previous sent in confirmed that there were 2 images that had edit revisions that were not available for LR iOS to download.   The next time you encounter this, could you try resetting all edits via the Undo menu (Reset > All, or Reset > Import) and see if from that point forward the image can take new edits?  I wonder if this might override some corruption that may be leftover from previous versions of the app. ... View more

Hello @gisberts51734875  In addition to what nikunj.m shared, you might also try clearing cache in LR App Settings > Local Storage.  This will remove originals and thumbs that are already safely stored in your LR cloud storage. ... View more