1. What happens if I have say PS CS5, get Creative Cloud and also PS CS6. Can they exist independently? Yes they can co-exist. As you point out some customers have had problems. We do work with those customers to resolve the problems. 2. If I am "offline" (no internet accessibility) is it true that in as little as 7 days all of my Cloud licensed applications will be revoked even if my Monthly subscription is up to date? Per the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under General information the answer to question Do I need ongoing Internet access to use my Creative Suite applications? the anwer provided is: "Because your Creative Suite applications are installed directly on your computer, you will not need an ongoing Internet connection to use them on a daily basis. However, you will need to be online when you install and license your software, and at least once every 30 days thereafter. The software will alert you when you need to connect to the Internet for a license status check." The license status check has a 7 day grace period. So you just need to check in once every 30 days. 3. Same question as #2, but what if my subscription is Annual? The same answer as above. You still need to check in once every 30 days. 4. Is it true that the licensing entity experiences "degradation" and when it does I may not be able to install software or activate my licenses? I am not sure where you picked up the "degradation" word quote from but this is the language used when the site is experiencing an issue affecting many customers but is not completly unavailable. If the site goes down or has a degradation of service we work very hard to bring it back up as soon as possible. But yes this could impact your ability to install software or activate your license. 5. If I discontinue Creative Cloud, what will happen to my fully licensed applications (see question 1). Discontinuing your subscription to the Creative Cloud will not impact any perpetual licenses (using a serial number) that you have installed. 6. Is it possible to do a "box install" and license through Creative Cloud (assuming a recent version of software?) If so, which box installs are currently supported? (Why would I do this? Because recent versions are available AND it saves me a heap of downloading). Yes. The known issue you may run into is that the Adobe Application Manager will still show Install next to a program you installed from a DVD or electronic-software-download. 7. Where is the list of flaws in Adobe Software kept? And specifically Creative Cloud? There is no list of flaws kept anywhere. If a customer reports an issue that is a bug we investigate and then fix the issue. If the issue is lower priority it may take some time to fix it. And yes I can understand where different people can see an issue as having a different priority. Employees are also testing the software and services through automated and manual processes, and fixing issues as they are found. 8. If an updated version of a Cloud product is released will I be required to update my installed copy? Can I install and use more than one version of the same software? You will not be able to install multiple versions of the software using the Creative Cloud subscription, but can have older versions installed that use a perpetual license. Again in the Creative Cloud FAQ under Product updates the question When an upgrade to a desktop application becomes available in Creative Cloud, am I required to install it? says "No. You are not required to install any new version of the desktop software available in your membership. You also have flexibility on when you install an upgrade, if you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released." 9. Is it true that trying to use Creative Cloud with a previously installed Trial Version may break my licensed copy? You should uninstall previous beta builds, this would be true of those who tried Muse and Photoshop betas. If you switch from the Free 30-day Trial to a Paid Subscription then no uninstall is necessary. Just sign in with your Adobe ID and your subscription will work. 10. Is there a "throat to choke" when things go wrong - or is all support web based only? Per the Creative Cloud FAQ under the section Service and support the question Are service and support included with my membership? says "You get the same service and support with your membership that you would get under the regular purchasing model for the same product." which provides a link to http://www.adobe.com/support/programs/. In addition you can post to these forums and also email employees when they provide an email. Anyone in the forums can email me at kenrice@adobe.com and I will help answer a question or resolve a problem. I encourage people to post in the forums first so that everyone benefits from seeing the question and answer posted.
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