The reason the lip sync is moving is probably Lip Sync > Jaw Movement. Change this to 0% and it should work as expected.   For the replay error, not sure - I'll ask the dev team. ... View more

Ugh, sorry to hear that. From the screen capture it almost looks as if their legs are inverted, like they should be in the exact opposite position of where they currently are.   If it's possible can you please: 1. Go to File > Copy Media Files into Project Folder (to collect all your artwork) 2. Zip up the chproj file + CH Data + CH Media folders (this will be a lot of files) 3. Upload to online file storage (Google Drive, We Transfer, Dropbox, etc) 4. Create a shared link and share here (or DM it to me)   Then we can take a closer look at the project and try to understand what's happening. ... View more

Are all those pupil layers tagged as a pupil? That might be causing issues if that's what they were named and auto-tagged on import - ideally you only want one tagged right pupil and one tagged left pupil, which would be the parent folder. In Character Animator, check out Red Monster's changing pupil setup - that's a good guide to follow. ... View more

I just tested the character June from the Limb IK pack shown in the video, and she seems to work okay - so my best guess is there's some difference in origin positions or tags.   If the problem persists, could you please File > Export > Puppet, and upload/share your .puppet file (via Google Drive, Dropbox, Creative Cloud, etc.) here or via DM so we can take a closer look? ... View more

In June 2022, SVG support was dropped due to low usage and integration/support issues. https://helpx.adobe.com/adobe-character-animator/using/whats-new/2022-1.html   Yes, unfortunately turning an SVG into a puppet will be a fairly manual process currently. I know some users who export different parts individually and then piece them together in PS or AI. ... View more

Okay, thanks for trying - so my best guess now is that it's a permissions issue. Even with clearing your cache you're seeing an error message, for a different file than before. That says to me that there's a write error - Puppet Maker needs to be able to create files in that folder. This should help: https://www.youtube.com/watch?v=yio0IYrZhtw   If that doesn't work, let me know. ... View more

Two things: Try holding down SHIFT while opening Puppet Maker to clear your cache. If that doesn't work, take a closer look at your user documents folder - most likely there is a permissions issue of being able to write files there. ... View more

What happens? Do you get an error message? ... View more

Check out the Walker puppet on https://okaysamurai.com/puppets/ - try to rig your puppet exacty like that and it should work. If you're still having issues feel free to DM me the File > Export > Puppet and I'll take a closer look. ... View more

1. Characterizer does not currently allow for export without stylizing. 2. This is tricky, because what Characterizer actually does is creare a full face capture for each viseme. So to swap between a normal and wide mouth would mean you either have to be swapping between the entire heads or erase the parts you don't need for the mouths in one.   From what I understand, I feel like the stylization and limitations of Characterizer probably isn't the solution you want. ... View more

From another thread: "Check to see if any other app that’s part of All Apps is working. That will help narrow down the problem. Contacting customer support is the best way to resolve these types of account issues." Can this other user open up all other Adobe apps except CH?   I would also check system requirements:  https://helpx.adobe.com/adobe-character-animator/system-requirements.html ... View more

Yep Jun, you were right - I got DM'd the puppet and it works as expected in the Beta. So my advice would be to either download the CH Beta and use that, or wait until the bugfix gets into the next official shipping release (hopefully soon). ... View more

Try signing out and back in. https://community.adobe.com/t5/character-animator-discussions/character-animator-code-205-app-is-unlicensed/m-p/11822829 ... View more

I think technically this would be possible, if the 3D software was able to export or render into a layered PSD file you could rig to become a mouth set. But if it's a real photo I think it won't look very realistic in the end and might have too much of an uncanny valley feeling — see Characterizer for how this might look, except with 3D teeth over top of a 2D image. https://www.youtube.com/watch?v=z02AcZhxSfs ... View more

So the typical way to rig this would be what you tried before, where the legs are each independent and all the leg tags (toe, ankle, heel, knee) go on that layer group itself. An example of this working is Chloe on the homescreen - if you uncheck Initial Foot Pinning under Limb IK she should work as expected with body tracking. I would compare your rig to hers and see what happens.   It's also possible something with the different views is also conflicting with this - for example, I noticed 5 views and 4 head tags. I would try a copied version where you delete all of those in CH and see if it makes any difference.   If all else fails, please File > Export > Puppet, and upload/share your .puppet file (via Google Drive, Dropbox, Creative Cloud, etc.) here or via DM so we can take a closer look. ... View more

Yeah, that's a long time, and basically CH dynamic link has to render every frame before it will preview in AE/PR. Splitting up into smaller scenes or temporarily turning off some behaviors would help, or trying File > Export PNG sequence and WAV should go faster. ... View more

I'm also told this is fixed in the Beta version if you want to try that (see Beta apps on your CC Desktop app). It will be sent to the shipping version in the next major release. ... View more

Can you please post here or DM me the contents of: PC: %LOCALAPPDATA%/Adobe/Character Animator/<Version>/Puppet Maker Mac: /Users/<name>/Library/Application Support/Adobe/Character Animator/<version>/Puppet Maker ... View more

Try going into Limb IK and unchecking "initial foot pinning."   ... View more

No worries. I would use the lasso tool to select a head, copy it, and use the free transform tool to tily/rotate it slightly, then use content-aware fill to the background to get rid of the head below.   But yes, in the future the Photoshop forums are what you would want. Hope that helps! ... View more

This almost always means CH can't find the camera because it's being used by something else. I know you said you shut down all other apps - is there possibly another USB webcam or something you can borrow or try to see if that works? And is this a built-in webcam or an external one (can you tell us the make/model)? Are the drivers all up to date? ... View more

I believe the artist's intent was for a traditional "okay" sign, but it seems like this symbol may have newer negative connotations than originally realized. We will take a closer look, thanks for making us aware of this. ... View more

I was able to clip this face into this circle by putting the circle under the parent group and adding the mask to the group. Does this help? ... View more

That is strange. Yes, Pro mode should be available to all paid users. Let us know if Customer Care doesn't work out and we can look into it more. ... View more

Is this only happening with Puppet Maker? Is everything else working for you in in CH? Does your system match the minimum requirements? https://helpx.adobe.com/adobe-character-animator/system-requirements.html One of these threads may help: https://community.adobe.com/t5/character-animator-discussions/help-internal-error-code-1055099296-2712-10-assertion-failed/m-p/11148494 https://community.adobe.com/t5/character-animator-discussions/adobe-character-animator-internal-error-code-assertion-failed/m-p/8800375   ... View more