Thank you for that video. Engineering has a ticket for addressing the issue. ... View more

Easily reproducible and we are looking into it, thank you for the additional information. ... View more

Yes, it's been a long time, but I have only begun to contribute on this project. Maybe a month... I don't mind trying to convey where we are in the process as long as we are respectful.  Employees may come and go, move on and off projects > and that was true before the world went upside down. I have no idea why this has not been finished, my eye balls wish it were fixed/completed. I hope to see this project across the finish line. (I cannot talk time-lines because of legal stuff)  For those that want to believe "... go in one ear and out the other " maybe they enjoy a glass that is half empty.  Rest assured whether there is a comment from us or not > it is read by us.  That's it.  ... View more

That video card should work, but is being read as do not use. Sometimes this happens if Ps does not get correct information somewhere eg OS/Card driver.   useGPU: 0 useOpenCL: 0 isGPUCapable: 1 GPUName: NVIDIA GeForce RTX 3080 Laptop GPU A long shot might be to re-instal the video card drivers but try "Clean Install."  ... View more

Technical requirements are not equal across software applications. It is a challenge to convey on the forums broadly why systems fail, too many unique hardware configurations exist. However, it is possible to ask the system for the lowest common denominator, GPU configuration etc and then to try limit the experience to what we know will work.   This is not perfect because the software relies that the OS and GPU hardware will provide "correct" information, this includes GPU driver information. There might be case where the information reported is not there or not accurate, but we work with out partners to make this better.   In this case the video card that is used in this machine is > the Quadro M1000M a professional mobile graphics chip by NVIDIA, launched on August 18th, 2015. That is 7 years old and while one can drive two monitors for basic computer work, it will not support that large display dimensions for graphics work in Photoshop.   We are trying to improve this experince and I understand your concerns. I apprecaite the honesty and have added your comments to my notes to bring up discussions around what you have experinced.  ... View more

  To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread. ... View more

GPU issue...   To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.   Also... As a workaround, try the following: Go to Preferences > Technology Previews and enable Deactivate Native Canvas.  Restart Photoshop. ... View more

It would help to understand what hardware/setup is not working correctly in each case.    What Docking Stations are being used? Please add yours to this reply. ... View more

I always start with...  Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.   I have some understanding of what you are saying as I have seen similar traits over the years on Windows. The system info will help, but are their other devices like tablets (Wacom etc) or any other input devices? Are programs running in background? I would be interested to see if any of our setups are similar so we may reproduce the issue.        ... View more

To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.   As a workaround, try the following: Go to Preferences > Technology Previews and enable Deactivate Native Canvas.  Restart Photoshop. ... View more

To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.   As a workaround, try the following: Go to Preferences > Technology Previews and enable Deactivate Native Canvas.  Restart Photoshop.   Also: Does the file size matter, for example 8bit vs 16 bit file? Or a large Document vs Smaller?      ... View more

To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  ... View more

  To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.    The latest driver is: Driver 6.3.45-1 (Windows 7, 8, 10, & 11) (64-bit) - 29.5 MB12/16/2021 6:04:00 PM Is this what is installed ?    ... View more

It's not clear here what files or where the files are that you are trying to remove.  What location are you finding the files? you may not want to remove some of these files if you work with them frequently.  If they are Temp files, they will drop off over time.  You may not be allowed to remove them because Adobe Creative Cloud app could be using them, this is normal for Mac or Windows.   However, it is possible to make it so one could allow the files to be deleted. I would urge one to use CAUTION before doing this unless you are familair with thess system processes.    ... View more

Thank you for the system info...    ... View more

The computer is not using the nVidia driver.   This is shown here in your System Info: # devices: 2 Device 0 Name: Microsoft Basic Render Driver Preferred: TRUE ... Device 1 Name: NVIDIA GeForce MX350 Preferred: FALSE   It seems the preferred device is is > Microsoft Basic Render Driver and this will not be an effective choice to drive the monitor. This can be observed with mixed results on the graphics card check. If it sees the nVidia card but wants to use the Microsoft driver it will fail the test. useGPU: 0 useOpenCL: 0 isGPUCapable: 0 GPUName: NVIDIA GeForce MX350   My goal is to get the computer in the right state before we can figure out what the issue of the screen tearing that you observed.    ... View more

Would you mind posting the updated System Info from Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.    To make sure I understand correcvtly... 1. Is there a built in Monitor or TWO External Monitors?   Also the driver is over 6 months old > here is a link to new driver, if you want to give it a try. ... View more

You do not want to have an external displayed connected to the UHD Graphics 750. It is not supported. You want your screens to use one GPU > NVIDIA GeForce MX350. ... View more

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?    Please share in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  ... View more

To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  ... View more

Looks like there are 2 Displays?  Can we make sure that none are using the UHD Graphics 750 ? ... View more

This is a video card issue... To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  ... View more

And it would be great to get system info. Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  ... View more

That may help in the short term but it is graphics card issue. To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  ... View more

To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  Para ayudar a resolver el problema en Photoshop, seleccione Ayuda > información del sistema. 1. En el cuadro de diálogo Información del sistema, haga clic en Copiar. 2. Adjunte o copie la información aquí a este hilo. ... View more

That may help in the short term but it is graphics card issue. To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  ... View more

That may help in the short term but it is graphics card issue. To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  ... View more

That may help in the short term but it is graphics card issue. To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread.  ... View more

To help solve the issue in Photoshop, select Help > System Info. In the System Info dialog, click Copy. Attach or copy the info here to this thread. ... View more