Re: What is the correct license package?

Bani Verma · ‎Apr 16, 2025

Hi there, For purchase and billing queries, please contact sales by requesting a consultation via this form: https://adobe.ly/3El1vpR; I hope this helps. Thanks, ^BS

Bani Verma · ‎Apr 11, 2025

Hi @dilbahadur_8319, Thank you for reaching out. Based on your description, it appears that the Creative Cloud desktop app is encountering an error when attempting to launch in Microsoft Edge, and is instead looking for the Google Chrome browser. Is that correct? This behavior is indeed unusual. I am currently investigating the issue internally to identify the cause and will provide you with a resolution as soon as possible. Your patience is greatly appreciated. Thanks, ^BS

Bani Verma · ‎Apr 09, 2025

Hi there, I am moving your question to the correct community; experts there will be able to help you better. Thanks, ^BS

Bani Verma · ‎Apr 07, 2025

Hi @rita_4314, Thank you for reaching out. Unfortunately, the Adobe Admin Console does not currently offer a feature to track individual app usage, including details about the frequency or duration of software usage by licensed users. Please let us know if you need further assistance or have any additional questions. Regards, ^BS

Bani Verma · ‎Apr 07, 2025

Hi there, You want to purchase or license an Adobe Stock image as a logo based on your description. If this is not correct, please let me know. I recommend posting your question on the Adobe Stock community for any queries related to Adobe Stock. Thanks, ^BS

Bani Verma · ‎Apr 06, 2025

Hi Sheila, Thank you for reaching out, I am moving your question to the Adobe Express community. The experts there will be able to better guide you. Thanks, ^BS

Bani Verma · ‎Apr 06, 2025

Hi @Soothing_Wish5E79, Thank you for reaching out. I have reviewed your account and can confirm that your Adobe Acrobat Pro & AI Assistant for Acrobat subscription has been canceled. Let us know if you have any more queries. Thanks, ^BS

Bani Verma · ‎Apr 06, 2025

Hi there, I am moving your question to the correct community; experts there will be able to help you better. Thanks, ^BS

Bani Verma · ‎Apr 06, 2025

Hi there, I am moving your query to the correct community; experts there will be able to help you better. Thanks, ^BS

Bani Verma · ‎Mar 29, 2025

Hi @Femke276982992qh1, Thank you for reaching out and sharing your thoughts and feedback with us. I will share this feedback with the team. Have a nice day. Thanks, ^BS

Bani Verma · ‎Mar 25, 2025

Hi there, By default the product profile notification setting is ON, however, you can turn it OFF. For more details see Manage Products and profiles See the User Notification setting in the screen below. Let us know if this helps. ^BS

Bani Verma · ‎Mar 18, 2025

Hi there, Thank you for sharing that. Please contact the Adobe Creative Cloud Teams support team directly from this link: https://adobe.ly/42eW7h0; Hope this helps. ^BS

Bani Verma · ‎Mar 17, 2025

Hi @Andreas28059408tjbp, As suggested by Anshul, please reach out to your Admin for help. They can contact the Adobe support team on your behalf and resolve the issue. Thanks, ^BS

Bani Verma · ‎Feb 05, 2025

Hi @manjae_1490, Thank you for reaching out; glad to help you. It would be best to contact our sales consultation team for this query, as they can understand your requirements and give you the best plan available for your organization. You can request a consultation with the sales team here: https://adobe.ly/416r4lZ; Thank you, ^BS

Bani Verma · ‎Jan 22, 2025

Hi @Elvis37082719imna, Thank you for reaching out. As you have mentioned, you have deactivated the licenses using the licensing toolkit; however, those machines are still showing up in the active machines list. I would recommend trying the complete process once again to check; for detailed information on how to use the licensing toolkit, please see: https://adobe.ly/42kCvsp Let us know if you still need help. Hope this helps. Thanks, ^BS

Bani Verma · ‎Jan 22, 2025

Hi @Elvis37082719imna, Sorry to hear you are having trouble managing your Shared device licenses. As you mentioned, some of the machines broke down, and you no longer have access to them. To recover a license from an inoperable machine, you'll need to reset the licenses of all machines in that product profile. Caution: The following procedure resets the licenses of all machines in a product profile. Adobe recommends saving any unsaved work on all machines in this profile. Also, if any long-running processes are running on any of the machines in this profile, ensure that you either stop them or let them complete before proceeding. For more details, please refer to the following help document: https://adobe.ly/40HNESR Let us know if this helps, or feel free to reach out if you have any more queries. Thanks, ^BS

Bani Verma · ‎Jan 20, 2025

Hi there, Unfortunately, we cannot cancel your subscription here in the community. The process for canceling is defined in the help document shared by Anshul. Are you having trouble following the steps to self-cancel the license through the Adobe Admin Console? You may delete the cache and cookies from the browser and use the support tab in the Admin console to reach the support team again, which can help you with cancellation. Hope this helps. Thanks, ^BS

Bani Verma · ‎Jan 17, 2025

Hi there, I can understand your frustration. I checked your account and found that there are no active subscriptions registered on it. Your active subscription might be linked to a different email address. Please share the other email address with me in a personal message. For guidance on how to send a personal message, please refer to this link: https://adobe.ly/4anVHr3 Thank you! ^BS

Bani Verma · ‎Jan 15, 2025

Hi there, I have confirmed that only the Sales team or a Reseller can assist you with this issue. The form shared above for Adobe sales consultation is the right point to start, or you may contact Adobe support directly via the support tab in the Adobe Admin console to start a chat. NOTE: To establish a new VIP Linked Membership with Adobe, your organization must have an existing VIP agreement with the initial order processed; after this, you can set up linked memberships. Let us know if you still need help. Thanks, ^BS

Bani Verma · ‎Jan 15, 2025

Please allow me some time to get more information on this so I can help you better. Thanks, ^BS

Bani Verma · ‎Jan 15, 2025

Hi there, Sorry for the confusion. This page contains a Linked membership request form at the bottom. Please fill it out and submit it for further inquiry. https://adobe.ly/4af05IV NOTE: Open the form in desktop mode. Let us know if this helps. Thanks, ^BS

Bani Verma · ‎Jan 15, 2025

Hi there, Please use the following link to request consultation directly with the sales team: https://adobe.ly/3Wen2Gb. Hope this helps. Thanks, ^BS

Bani Verma · ‎Jan 13, 2025

Hi there, You are right; ports 80 & 443 must be accessible for relevant Adobe applications and services to function correctly. Please read this document to see if all the necessary domains and URLs have access to these ports and are not blocked: https://adobe.ly/4gNzvsT Hope this helps. Thanks, ^BS

Bani Verma · ‎Jan 06, 2025

Hi there, I have replied to your other thread: https://adobe.ly/40jUXzT, please check. Locking this thread as a duplicate. ^BS

Bani Verma · ‎Jan 06, 2025

Hi @Nevriskin, I have reviewed your account and found both the Creative Cloud individual all apps plan and the Creative Cloud teams plan registered on it; as the first 14-day period is over, the subscription can now only be canceled with the help of the support team. To contact the support team, please go to the support tab in the Adobe Admin console and start a chat to get instant help. To know more see: https://adobe.ly/40jURIx; Hope this helps. Thanks, ^BS

Bani Verma · ‎Jan 06, 2025

Hi there, As you mentioned, you need help canceling your Creative Cloud subscription. I have reviewed the Adobe ID(email ID) you utilized to post here and couldn't find any subscription registered on it. There is a chance that you may have any other email address with which your subscription could be associated. Please share your other email address with me in a personal message. To know how to send a personal message, please see: https://adobe.ly/42le9ij; Thanks, ^BS

Bani Verma · ‎Jan 06, 2025

Hi there, Thank you for reaching out to us. We truly appreciate your inquiry. We understand that you may have multiple devices, and we're here to help you navigate the installation of Adobe CC. You can install it on as many devices as you wish, but please remember that you can only be signed in to two devices simultaneously. Additionally, it's important to note that only one person can use it simultaneously. Therefore, you will need to purchase a separate license for each machine. We hope this information is helpful to you. Please reach out if you have any further questions. Thanks, ^BS

Bani Verma · ‎Jan 06, 2025

Hi there, I genuinely empathize with the frustrating experience you had to face. As you mentioned, you want to cancel your Creative Cloud Teams subscription. I reviewed your account details and found that you had subscribed to Adobe Photoshop, InDesign, Illustrator, and Express. Only Adobe Express is currently active, and the rest have already been canceled. In the Admin Console, under the Account tab, you'll see Plans and Licenses, under which all your apps will be listed with a 'Manage' button next to them. For detailed steps, see: https://adobe.ly/402qAN8. Thanks, ^BS

Bani Verma · ‎Jan 06, 2025

Hi There, You took over an account from your organization and have added your payment details; however, the subscription is still under your organization's name. I hope I understand your question correctly. To better assist you, please let us know if this account is linked to your personal email address rather than your organization's. Additionally, I reviewed the Adobe ID (email address) you used to post here and found an individual Creative Cloud All apps subscription associated with it. Is this the subscription you are seeking assistance with? Thanks, ^BS

Bani Verma · ‎Dec 24, 2024

Hi there, I'm sorry to hear that the flat package's solution didn't work. You mentioned that the PDApp.log file is unavailable. You shared the error code and message above in your original post. Are you seeing this on the screen when the installation fails, or is it from a log file? Please try locating the log file once again, as it can help us underline the root cause of this issue; you can find the PDApp.log file in the following location on macOS: Local Deployment: ~/Library/Logs/CreativeCloud/ACC/ Remote Deployment: /private/var/root/Library/Logs/CreativeCloud/ACC/ Thanks, ^BS

Bani Verma

Bani Verma

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