Re: Can't Find who Admin Is

Bani Verma · ‎May 09, 2025

Hi @sarah_0296, I have sent you a personal message. Please check and let us know if you still have more queries. Thanks, ^BS

Bani Verma · ‎May 08, 2025

Hi there, As you mentioned, you would like to contact your Admin. Please refer to the following help document to learn how: https://adobe.ly/4kbJWYx. I hope this helps you. Thanks, ^BS

Bani Verma · ‎May 08, 2025

Hi there, Thank you for reaching out. Shred device licensing is not offline; it also needs online activation. We have licensing types for organizations like the government and other organizations with special needs, and our sales team can help you with that. You can request a consultation with the sales team via this link: https://adobe.ly/44sFRuv; Let us know if you have any more queries. Thanks, ^BS

Bani Verma · ‎May 08, 2025

Hi there, I have reviewed your account and found that you have a Creative Cloud for Teams subscription at this email address. You will have to purchase a Creative Cloud Enterprise Shared device licensing subscription. For more details on the difference between a Named User License and Shared Device License, please see: https://adobe.ly/4iXoCVI. I hope this helps you. Thanks, ^BS

Bani Verma · ‎May 07, 2025

Hi there, As suggested by Kglad, please contact your school's IT or Creative Cloud Admin to resolve this. To find out how to contact your Administrator, click here. Thanks, ^BS

Bani Verma · ‎May 07, 2025

Hi there, I am moving your query to the correct community; experts there will be able to help you better. Thanks, ^BS

Bani Verma · ‎May 07, 2025

Hi there, Please contact support for billing queries. You can reopen the same case via Adobe Admin Console. Thanks, ^BS

Bani Verma · ‎May 07, 2025

Hi there, I have gone through your suggestions, and thank you for sharing them. I'll share your feedback and suggestions internally. However, you can also raise a feature request via our Wish Form, and our teams will review it. Thanks, ^BS

Bani Verma · ‎May 05, 2025

Hi there, Sorry to hear that you are having trouble assigning a license to a user. Could you please share your user's email address in a personal message with me, I'll check the details and get back to you. Thanks, ^BS

Bani Verma · ‎May 05, 2025

Hi there, I am moving your question to the correct community, where experts can help you better. Thanks, ^BS

Bani Verma · ‎May 04, 2025

Hi there, I am moving your question to the correct community. Experts there will be able to help you better. Thanks, ^BS

Bani Verma · ‎May 02, 2025

Hi there, I'm sorry your users are having trouble using the Creative Cloud apps because of the trial error. If you are an Admin, please try the troubleshooting steps shared in the following help document https://adobe.ly/3EyrWsk; Let us know if this helps. Thanks, ^BS

Bani Verma · ‎Apr 30, 2025

Hi @Shah_126, Sorry to hear that you are having trouble deploying your package via Intune due to file size. In this case, instead of downloading pre-generated packages, you can try creating a Named user licensing package for Premiere Pro without including any additional Premiere Pro add-ons. Please refer to the following document for detailed instructions on creating an NUL package: How to Create NUL Packages. Kindly try this approach and let us know if you have any further questions. Regards, ^BS

Bani Verma · ‎Apr 30, 2025

Thank you for sharing your feedback. Please don't hesitate to reach out if you have any questions. ^BS

Bani Verma · ‎Apr 30, 2025

Hi there, I am moving your question to the right community; experts there can help you better. Thanks, ^BS

Bani Verma · ‎Apr 28, 2025

Hi @carlosgarro, Adobe Creative Cloud ETLA is Creative Cloud for Enterprise; I recommend asking your friend to contact their Account Manager for more details. I hope this helps you. Thanks, ^BS

Bani Verma · ‎Apr 28, 2025

Hi there, Sorry to hear that you are having trouble canceling your Creative Cloud Teams trial. Please try the steps shared in the following help document to cancel the trial. If it still doesn't work, then please go to the 'Support Tab' in the Adobe Admin Console and start a chat with the support team to get help. Thanks, ^BS

Bani Verma · ‎Apr 28, 2025

Hi there, Are you looking for assistance? Do you use Adobe apps? Please share more details so we can better assist you. Thanks, ^BS

Bani Verma · ‎Apr 28, 2025

Hi Jonathan, I am moving the question to the correct community; the experts there will be able to better help you. Thanks, ^BS

Bani Verma · ‎Apr 25, 2025

Hi there, I have reviewed your account and found an Adobe Creative Cloud Individual subscription registered on it. I am moving the question to the correct community; experts there can help you better. Thanks, ^BS

Bani Verma · ‎Apr 25, 2025

Hi there, I am moving the question to the correct community; experts there can help you better. Thanks, ^BS

Bani Verma · ‎Apr 25, 2025

Hi there, I have reviewed your account and found that you have an Acrobat sign subscription registered on it. I am moving question to correct community, experts there will be able to help you better. Thanks, ^BS

Bani Verma · ‎Apr 24, 2025

Thank you for sharing the details with me. I have reviewed each account and found that morozov@******** was not the subscription's Admin. The premier-plast@***** account is the org Admin, and they should be able to access the Admin Console. If the access to the premier-plast@***** account was with the one who left, we need to take a different approach to resolve this. I have sent you a personal message with some details. Please check it and let me know if you have any questions. Thanks, ^BS

Bani Verma · ‎Apr 24, 2025

Hi there, I'm sorry you are having trouble accessing the Adobe Admin console because the primary Admin has left the organization. To better help you, I need to check your organization's subscription. I have reviewed your Adobe ID and couldn't find any associated subscription. Could you please share the Adobe ID(email address) of the employee who left in a personal message with me? I'll check the details and get back to you with a resolution soon. I'm looking forward to hearing back from you. Thanks, ^BS

Bani Verma · ‎Apr 24, 2025

Hi @Shah_126 Thank you for sharing your feedback. Please reach out if you have any questions. ^BS

Bani Verma · ‎Apr 21, 2025

Hi there, I have reviewed your account, and you have a Creative Cloud for Teams subscription registered on it. The authentication process cannot be customized for team users, and hence, this feature is not available. Hope this answers your question. Thanks, ^BS

Bani Verma · ‎Apr 21, 2025

Hi there, If you have an Adobe Enterprise subscription, the Admins will soon have an option to "Manage location-based access." They could allow or restrict their users' use of specific Adobe account profiles and associated apps based on their IP address. This will enable the organization to prevent users from accessing apps outside designated areas such as offices or institutes. Let us know if this helps or if you have any more questions. Thanks, ^BS

Bani Verma · ‎Apr 20, 2025

Hi there, I am checking the details and will get back to you shortly. Thanks, ^BS

Bani Verma · ‎Apr 16, 2025

Hi there, For purchase and billing queries, please contact sales by requesting a consultation via this form: https://adobe.ly/3El1vpR; I hope this helps. Thanks, ^BS

Bani Verma · ‎Apr 11, 2025

Hi @dilbahadur_8319, Thank you for reaching out. Based on your description, it appears that the Creative Cloud desktop app is encountering an error when attempting to launch in Microsoft Edge, and is instead looking for the Google Chrome browser. Is that correct? This behavior is indeed unusual. I am currently investigating the issue internally to identify the cause and will provide you with a resolution as soon as possible. Your patience is greatly appreciated. Thanks, ^BS

Bani Verma

Bani Verma

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