[locked] Help manuals for Adobe Products

[Kathryn_R__Bork]

Because I see no place on the Adobe Web site to post a question of this sort, I'm asking it here:

Am I the only one out there who thinks it's outrageous that customers who are updating to InDesign CS5 have to pay $50 for the help manual? Since when does software not come with built-in help or online access to help? I'm speechless at the corporate greed. And I don't expect this comment to remain long on this site.

[John T Smith]

All products come with help... that is still the F1 key

The PDF user guide is also available on the install disc for every product

You clearly did not find this http://www.adobe.com/support/indesign/  which has a link on the left for "getting started and tutorials" and "Indesign CS5 Help"

[Kathryn_R__Bork]

I was told specifically by the salesman that there was no help available for

this product unless I purchased the manual. Was I lied to?

Kathy

[Jochem van Dieten]

Kathryn R. Bork wrote on 8/18/2010 7:27 PM:

I was told specifically by the salesman that there was no help available for

this product unless I purchased the manual. Was I lied to?

Without a transcript we really have no way of telling. But this is not

the place to discuss that anyway

If you want to complain somewhere where there is a small chance that

somebody from Adobe, instead of other users of Adobe products, reads it

post in the Adobe.com feedback forum:

http://forums.adobe.com/community/general/adobedotcom_feedback

If you want to complain in such a way that Adobe definitely reads it,

email to adbecare@adobe.com with all details of the conversation.

If you want to discuss the new help system rolled out with CS5, post in

the Community Help Application forum:

http://forums.adobe.com/community/creativesuites/communityhelp

[Kathryn_R__Bork]

Thank you for the address. I was unable to find anything on the Web page that

looked promising.

Kathy

[Harbs.]

There is no reason that I know of to pay for a printed version of the manual (unless you like reading print published books).

On the top right of this page is a link to download a pdf of the entire manual (help file):

http://help.adobe.com/en_US/indesign/cs/using/index.html

HTH,

Harbs

[Kathryn_R__Bork]

So the salesman outright lied to me. Outrageous.

Kathy

[Captiv8r]

To be fair, Adobe is such a huge entity, the salesperson simply may not have known and could stand some education about the products.

Besides, they do offer a 30 day trial before you choose to commit to a purchase. During the 30 days you surely would have discovered the Help system and associated PDF.

[Kathryn_R__Bork]

guess I'm more suspicious than you. This is the second time Adobe has cheated

me, so I assume the worst. Thanks for responding.

Kathy

[John T Smith]

I have no idea what "first time" means to you... but nobody at all "cheated" you in this

You simply had the bad luck to talk to a mis-informed person

Yes, Adobe no longer includes a printed manual... NO, Adobe does not leave you with no information at all

If you want to read about being cheated, go to the Photoshop forum and read the LONG message thread about buying from eBay