Using the Community

I've already been posting in the CC section. I've tried the chat support. I'm hoping some staff person here can help. This has been patently frustrating.I can't change my credit card information for my subscription. This does NOT mean that I do not know how to change it. Please don't offer me the canned instruction response. It does not work. It says to try later. It has said this for weeks.I have already tried on 3 browsers.I explained three times to the chat support that I am hearing impaired and cannot do voice conversations at this time. Three times I was told to give my phone number for a callback.My subscription fee is due today. And hitting a card that Adobe allowed to be stolen. Thank you so much for that.Can some competant and qualified person please respond to me with meaningful information on how to solve this issue? I will lose my job without this software. Thank you for holding me hostage like that as well.

Last week I tried to login to Forums, and got a redirect saying I had to reset my Adobe ID password. I did, it works fine at main Adobe site, but I can no longer access forums. I get a "too many redirects" type error message (or something similar) on Safari and Firefox. I tossed cookies and history. Still no luck.  I had to sign up as a new member just to post this. Previous user name : Charles Badland.

I just got  a request to get to know me better as an official adobe notification, and found out I actually have an e-mail account here at Adobe.  How do I turn that off?  Why would I automatically be setup with a mailbox, what reputable business does that?  I can't find a preference section in my profile to switch it off.

Today I received, in my eMail, a rejection notice.  God only knows how these things happen, or why it never appeared in the forum to help the user who was having problems.  Perhaps the word "extension" did it in.Hello,You have received this email because the content you posted below has been rejected by our moderators.Re: Could not complete your request because the file-format module cannot parse the file posted Nov 4, 2011 4:22 PM       It's just that it's hard to believe that you didn't actually mindlessly type the extension instead of selecting the format (or after accidentally selecting the wrong format), and I don't think any amount of discussion or reassurance can dispel that possibility.  I've certainly done things like that myself.  The only thing I have to go on is the fact that I've used Photoshop for almost 2 decades and it just hasn't done what you say you're seeing, saving a file with a format different than selected or unexpectedly

So since November I've had nothing but problem with Adobe. First I thought it was mandatory to buy the CS5.5 upgrade to be elligible to upgrade to CS6. The employee I talk to said it was mandatory, so unless I wanted  to pay full price for the Suite, I had to purchase CS5.5 Year end money was used and approved which if anyone who works for a company knows, is not the easiest thing to do. Prob two hours of paperwork, dicussion etc. I was suppsed to get the Volume license version, but they sent the wrong version (not my fault) then I had to jump through all kinds of hoops and talk for prob 4 hours trying to get the software to work, but ultimitely had to get an exchange for the correct version. Total of 5 hours on that problem. I get the new version and the zoom is all screwed up in photoshop. It doesn't act like it shuld jumping all over the place. not being able to use the scroll wheel to zoom, etc. I know i spent a full day trying to fix it talking to support, on forum, etc, etc.

I frequently use the Adobe Photoshop Lightroom forum, but lately I've noticed an extremely irksome  behavior: i.e., that the forum's list of topics (as shown on my screen) suddenly "jump" about every 15 seconds--evidently because the topic list is automatically being updated to show the very latest posts. This incessant "live" updating of the forum contents makes it difficult and quite frustrating to simply read the list of posts and/or to make a selection from the topics. This unwanted behavior happens on the desktop monitor as well as my mobile devices, so I assume it's a behavior intrinsic to the Adobe Forums rather than my computers.How frustrating it is to attempt to click on a particular post and find that the spot you were trying to hit has suddenly jumped away, and so you hit something you didn't "aim" for!I've searched for an option to disable this "feature" but haven't found a way to do it. Surely there must be a way to eliminate the behavior--it doesn't seem to be an is

Why is it no longer possible to start a forum discussion via email.It used to be that each email notification from the Forums came with a "start a new discussion" link which opened in the default email client.Now that link is to the web only. It doesn't seem possible to start a discussion via email.Am I missing something? What does Adobe gain by forcing users to the clunky web interface?Thanks,Ariel

I'm trying to mix two font together, but they don't have the same x-height. Is there a way I can adjust this? How would I match the x-heights of two existing fonts?

In the small print when buying the Students Creative Cloud package at £15.88pm it says "The price is valid for a full 12 months. After that, we'll renew your contract automatically unless you cancel" I'm curious as to how long I will need to pay this monthly charge... If its 1 year then that's it then great! I'll gladly pay up, but if it's over a year I'm not too sure about it. I;m hoping someone on here can clarify for me as I don't fancy calling the American hepline number from the UK on my mobile phone.Thanks

How do I convert a Word doc into an earlier version of pdf - eg 1.3?    

How do I delete a question I posted to a forum? After discussing that question with a few people, I identified my problem, and I posted a new question specifically about that problem. I'd like to delete my original question, but can't figure out how to do it.

Why do adobe send me e-mails in german just because i live in switzerland!? I don't read german, french is ok, but why don't you guys stick to the english and live an option on account information to change the language of contact!

The forum no longer saves my username.password since about 2 weeks ago when we go the notice about changing our passwords beasue of a security issue Adobe had. Anyone else have to type in their username each time even though you click save passsord. I am using Chrome on mac 10.8.4.

Recently I am always logged out when I close my browser. (Chrome).It doesn't ask my password so I assume the cookie was successfully written but nevertheless when I close the browser I have to sign in again next time I use the forum.In the past I was automatically logged in but that is no more the case.What could have caused this?

I have older versions of software which I have upgraded on line. If i sell the old versions and do the licence transfer will the new owner have access to the upgraded versions.

Please mention the best software programs to be purchased to create a book from scratch and to send it via email PDF.The book will have audio available for each paragraph...to be read by the author.

Once a freelancer stops hosting a client's site through their Creative Cloud Account, how does the client continue to edit their site? Do they need their own CC account or does the site have to be hosted on a BC plan?

Anyone else having this issue with Firefox 23 or 24? IE9 works fine.

There are several of us who constantly try to redirect newcomers to the proper forum for their questions, but the number of posts in the wrong forum seems to be increasing all the time. Could this shed some light on this mistery?http://forums.adobe.com/thread/1322694?tstart=0(Posted without any hope that anything will be done about this).

I am looking for a good "Sound Effects" program to use with my Adobe Premiere Elements program.  Need suggestions.Thanks.

i want to design menue by myself to my websitebut i need to make sub menue lets say the top one is Malaysia Hotelsand if you touch that word the menue come down you can seeKuala lumpur Hotelspenang HotelsLangkawi hotels ... etcPlease Help to give me the link for that program and tell me if its in arabic or notalso other website Need the same thing but i need it for the forums coz the main page run with WPsorry for my broken English

I am a new user but have been a Photographer for years. Shooting Fine Art landscapes and Enviromental Portrraits. I have purchsed Elements 11 and have Lightroom 4.4. Which of these is best to start with or should i try something else? RegardsMike

Hi There! I posted this in the photoshop forum, but was told it might be better placed here! What happened to the Adobe Design Center Video Workshop for CS3? When I type in the link where it used to be (http://www.adobe.com/designcenter/video_workshop/), it forwards to the Adobe Inspire website! (http://www.adobe.com/inspire.html)I would contact Adobe Support, but I'm not even sure where this problem would fall under! Help! This video were really useful when I needed to see how to do a process! I know I am in the dark ages uses CS3, but when something works, why not stick by it?Thanks so much!Thanks for help anyone might be able to provide!

Good evenenig My Executve Briefing , was done with several files in Docx. Then I turned them on. PDFMy question is:you can make a slide show directly from PDF files?Or is it necessary to have a single file, if you How can I do?Or should I convert PDF files into images. But I can not find a serious converter, which transforms Docx or PDF to Images (Jpeg.. Etc.)Can You Help me?For me is very important, because the recruitment companies, do not accept web pages, or sites ... but only Video ResumeThankxx a million in advance FrancoFrrfrn

Here's a non-Premiere question:  Adobe told me to change my password for some unknown reason. To do so I had to give them my new email address so they could contact me. Then they gave me a new user name "hurrange" which I believe is someone elses user name. I phoned a helpline which charged me £22 to change the user name back to Tim flippance but with a lower-case f on the second word. Now I find that I cannot gain access to my past history because Adobe thinks I am a new user because the old stuff is under Tim Flippance.  Can anyone sort this out?  Thanks.