Using the Community

I have just experienced a rather strange outage in the Illustrator forum: I made a reply and submitted it, but nothing happened for a long time. Eventually, the reply was replaced by a small box with the message Bad gate. At the same time, the Illustrator forum (open in another Tab) was replaced by the Site temporarily unavailable message.After maybe a quarter of an hour (trying now and again), the forum reappeared, but I was logged out. I had to login and close the tab with the Bad gate. When I entered the thread in question from the forum to rereply, I was able to use a recovered version.Stay away from bad gates, if you can spot them.

When clicking on the Learning link at the top of Adobe.com I am now redirected to the forums, rather than seeing Adobe Labs, etc page. Is this permanent or some snafu?

Hi everyone i'm new to the forum hopefully i'll get some help to resolve my problem, Question is can you buy a product for someone else? I bought Adobe creative suite 5.5 master collection for someone for a xmas present which i got under the student teacher discount i have sent the proof of the person who its for and given Adobe the product code but because the email was sent from me and not the person whos name was on idenity card they won't validate it, Do i just lose my money or is there something i can do?Thanks in advance for help

How do you print a pdf with A4 portrait & A3 landscape pages?

When I convert a word document to PDF my pages go from portrait to landscape. I've tried various methods of conversion and get this every time. I've tried other documents and this doesn't happen. I've looked at the formatting characters and can't see anything that could cause this. any ideas?

Hi, both places seem to be down, shouldn't there be a mention in the respective forums?Some posts in Marketplace seem to indicate that it this situation is not new...

The Feature Request / Bug report form at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform does not actually provide a form for several of the products (including the two products I use (Premiere & Photoshop Elements).But I can't find anywhere to report this problem - both the technical and customer support links direct to a 'choose type of problem' screen none of which would seem to cover the fault with that form.Any suggestions ?Example of the problem:Adobe Premiere Elements - Nothing:Adobe Encore - The proper form:Cheers,-- NealeInsanity is hereditary, you get it from your children

I tried to search for "Blending mode", then "Option Bar" in the main support page, with Community help targeted, and I don't get any hot from the help files. http://community.adobe.com/help/search.html?q=option+bar&lbl=photoshop_product_adobelr&hl=en_US&self=0&area=0Must we now search from the help pages directly?Edit: I see that the results from "Community Help" is checked, but, one MUST select also " Only Adobe Content" AND "Adobe Refernence Only" to have the ACH results on top... creating this search string: http://community.adobe.com/help/search.html?hl=en_US&q=option+bar&l=photoshop_product_adobelr&area=0&self=1&meta=site%3Dphotoshop_cs5_all I do not remember having to click on three options to get ACH content...

1) It now seems possible to mark at least 1 Correct Answer and 4 Helpful answers in one thread.2) Unfortunately, Your Stuff no longer shows your own threads, but merely a collection of posts.I would have added 1) to a thread I started when I saw 3 Helpful Answers in a thread (without any Correct Answer), but was unable to find it easily because of 2).

Just went to post a Reply in the PrElements forum, and got this "info message:"I have never seen one of those before.Hunt

I created a one page order form, copied the link on my web page, when I click on the link it connects to Adobe however the page is blank.

The forum is very confusing for new users, and throws a JavaScript exception if you aren't logged into adobe.com AND the forum content well below the header.I've been trying to post something for a while now, but had to investigate the poor design of the site to gain access to the forum. One must first login to adobe.com, then locate the obscure link under the header to login to the forum section specifically.Once logged in the menu works and JavaScript error goes away.Why not just use the global auth token, or if you're going to use third party software for the forums, extend their code to work with the global auth token?

How do I delete or edit a post that has already been responded to?

This question came up in the PS Forum, IIRC, and I was not sure.I have seen threads edited (after replies, etc.), branched, deleted, locked, moved, but cannot recall seeing two, or more threads combined. Not sure what the format would be, as I can well imagine that in either Threaded, or Flattened View, it would be very confusing.All that I have ever seen is a link to another trhead(s) posted into another.Just wondering,Hunt

I am perfectly aware that the forums have not been functioning at their best these last days. And I sincerely hope that coming in and finding that one is not logged has been a temporary glitch associated with the ... shall we call them unstabilities? Nearly a full year logging in after half an hour of inactivity and after any closing of my browser was more than enough for me.

Friday, Jan. 20, 2012 - MST (-8 GMT?), the forum sign in page went dead, at about 1:00PM. OK, stuff happens, and the whole Adobe Forum went down the previous Friday - the 13th!!! The screen that I got, for many hours (gave up at ~ 10:00PM MST, but all is good today, Saturday, Jan. 21.What was funny, was that I was seeing new posts from other parts of the globe, when I would go to a product forum page. Some were from the UK, at least one was from Europe, and two were from the US, but in a different TMZ - Central. It seems that the US Pacific, and Mountain TMZ users were out of luck. Perhaps a particular node going down?I kept looking on the Forum Comments main page, to see if some maintenance notification would be posted, but then maybe Adobe was locked out too, being in the Pacific Standard TMZ?Anyone else have this issue?Thanks,HuntPS - I also tried several browsers, and several IP accounts, just in case, but got the same error screen, so did not seem to be computer, browser, or IP sp

I'm just back from a week on the road during which I stayed connected via an iPad 2...I could (and did) post on these forums, but I:Could not access any formatting features during message entry.  The editor box was plain, with none of the controls you see above it when accessing the forum from a computer.Could not edit a post once submitted. I was presented with a message to the effect, "your device can only add content, it cannot edit it".I'm surprised to see that the Jive forum software, which is brand new as of a few months ago, BARELY supports iPad access, even though the Safari implementation on the iPad is quite complete.  I can edit posts on Safari on PC, so it's not a Safari issue.What's up with this?  I'd really like to have better / more complete access to the forums while on the road.  The iPad itself is certainly more than capable of operating all the fancy features.  Does the forum software think the iPad has too small a display or is underpowered?

I just went to the forum on my iPhone while at lunch. I was surprised to see the mobile version. I have a few observations. First, there's no way to log-in or to reply to the threads.Second, it is so slow loading that I thought the phone had crashed.Third, there's no option for smart devices to use the full web based view.Fourth, it is so slow, did I mention that?Fifth, as far as I know the forum worked just fine on the iPad, iPhone, even iPpod touch, and even on the Android (no direct experience here) so why the change?Sixth, many placed images and placed videos don't show up.You just get an error code for the images. Makes it real hard to answer questions.While I was writing this post somehow I stumbled on a page that showed all recent posts from all forums. The tab at the top says Everyone. You get there by using the back button. There was a log-in button at the top but the log-in isn't working. The funny thing about this home page is that it is very fast, but there's also no way to

I can't download Adobe Flash player on my Mac. I have tried several times in the last 6 months. I have read the directions. I have called, read until my eyeballs feel like they are going to fall our and spent countless hours days weeks months trying to fix this.  Sorry I am computer illiterate. I called Mac. Sorry lady we can't help you install 3rd party software. hahahhahahaha. Adobe says pay us 39.00 for technical support. In the meantime I can't even open a friends email website. !!!!!!!!!!!!!!! I guess I will cancel online Netflix and go back to the dark ages of viewing videos. This totally sucks!!!!!!!! Apple sucks for not helping [Steve Crawford you were a jerk to me, sorry I was not born in a time of technology but I am from an era where people were polite to each other. Guess you missed that boat.} hahahahahhahahahahahahahaha yes I am finally venting after months of frustration!

I have been using Adobe software for over 20 years…Like many users of Adobe products I have upgraded to 5.5 from 4 to avoid the expense of buying 6 at the full clout. At the time it was announced, I took it on the chin and in my bank balance and purchased an upgrade that I would probably have not and got 6 instead. I have now had 5.5 for a little over two weeks and I wish I'd ignored the hype and stayed with 4 (top that with the 'ahem' purchase extension now on offer).It has truly been an education in the old adage "if it ain't broke don't fix it'. Since using illustrator and photoshop 5.5 in that time I have found the 'new' software clunky, full of bugs and with an interface that looks like 1980's word software (particulary acrobat!). All that seems to have improved is making it lock, fail, break and crash more often.A little over £500.00 to 'upgrade'. The only upgrade that has occurred is in Adobe's wallet.Thanks a bunch Adobe, not only did you stitch me up financially, but you got m

Dear Adobe, i'm a small business owner who tries to do things the right way ( I don't illegally download your software like others I've known ) and because of that I'm kinda feeling screwed right now. Very recently I upgraded my creative suite for the sole purpose of staying on your upgrade path (that you changed at the 11th hour very unfairly). At the time I was disgruntled that you were basically forcing me to buy a product at the end of it's lifecylce. Trust me, if I had wanted to purchase CS5/5.5 I would have done it shortly after it's release and got good use out of it. As we all know at the end of 2011 you declared that the upgrade policies have changed and therefor my CS4 was very soon going to be defunct for future upgrades. Of course having my arm twisted even though cash is tight, I upgraded anyway as your product is something I rely on. Today while browseing Cnet I see you're now offering upgrades from CS3/CS4 through 2012.... Yeah, now after dropping a thousand dollars I di

I did not identify this problem the first few times it happened, but today I have more evidence.It seems that sometimes the forum accepts a post, sends out email about it to thread subscribers, and somehow deletes the post without the intevention of the poster.I've seen this happen a few times, but just thought the post was deleted by the poster [for some reason].But today I have a clear example: http://forums.adobe.com/message/4137792#4137792(You will have to merge the URL by hand, because the forum software refuses to let me post it. Wow!)The poster complains in the next post about how his previous post disappeared: http://forums.adobe.com/message/4137889#4137889I've seen this happen on a few occasions in more than one forum, but I assumed the deletion was deliberate.Can someone (John?) tell us why the system thinks that post was removed?Thanks!

When typing responses I keep getting a warning message "a is a null".  It happens multiple times while I am typing message.Has happended on this forum and on Bridge forum today.  Have not typed response on any other forums today.

Scheduled for 6pm, Pacific time. Forums should be in maintenance mode for 15-20 minutes to kill off a couple of hung query processes that are eating up memory.Sorry for the inconvenience. Hoping this clears up the two major crashes in the past two days.Thanks!Adobe Forums Team

This issue is so simple that I cannot find related info in any forums.  I mean, all you have to do is open a PDF, and select save as, image, the type of image file, and browse your machine for a location.  I get all that, except it just doesn't work.  Nothing happens.  I've reinstalled Acrobat X Standard, reinstalled Microsoft Office, and have been searching online for an answer for several hours.  It has to be something fundamental, but I just can't get there and this issue is a show-stopper for me as I use this functionality constantly for presentations and proposals.  Please, if anyone has specific information about how too fix this I would sincerely appreciate any relevant advice.Thanks,Dan