Using the Community

As Aforementioned, I have a product that was a one time purchase and should have access to all features. However, these features are now requiring me to upgrade when I should not be required to. It was just working for me last month.

We have been using DenuPDF to inject a HTML link into a PDF for literally a decade.All of a sudden we are getting a https://app.avidxchange.net/AvidSuite/File/InvoiceAttachment/38c53718-0a08-4af4-a2ef-4456f00581a7  https://app.avidxchange.net/AvidSuite/errors/404.aspx?aspxerrorpath=/AvidSuite/File/InvoiceAttachment/38c53718-0a08-4af4-a2ef-4456f00581a7  I also did this to https://www.cnn.com/ and the results were NOT good.It is found that Adobe is adding Test to the HTML and messing up the web site which is spiting out a .NET Error 404 page not foundI updated to the latest version of AbodeI attached the files, could you please tell me what is wrong  

Dear Adobe Support Team,I am writing to request the cancellation and refund of my Adobe subscription. I never used the service and did not receive any email notifications regarding the trial period or its expiration. I only became aware of the charge when I received my credit card bill transaction.Please I do not have enough money to pay my house rent because you somehow miraculously charged me RM134.37 for a subscription plan that I never used and already cancelled months ago.  Please process the cancellation and refund at your earliest convenience. Thank you. 

Signing error in to the Adobe Account Access app iohone 13

I spent over 20 minutes editing a reply, and after clicking Send, I got the error message “Something’s gone wrong”, and all of the reply text has disappeared.  Thank you for respecting my time.    This problem is easy to reproduce.  Create a new reply and copy/paste the text from the attached file “buggy.txt” into the reply, then click Send.  Adding a space before the open parentheses avoids the problem.  Shame on the developers. The old Khoros platform saved your edits every few seconds and would recover them in situations like this.

Could anyone tell me of any books available regarding actual printing with the HP Deskjet 2810e?

I find it very difficult to find a book with all the answers for Photoshop 2026. What I am looking for is a book without too much technical advice, but simple things like basic editing and, probably more important to me, how to get the correctly printed photo. Does anyone know if such a book exists?   

When trying to print an image from the gallery, I believe I have set the correct criteria to print a portrait A4 colour, the print tag is pressed but the A4 sheet that comes out of my printer but only the top half, or so, is actually printed. The bottom half of the sheet is not used. Can anyone advise? 

I cant change my user name, can you please change it for me to : AJG

I have a gazillion extra preset copies in my essential sounds panel. I haven’t the foggiest idea how they got there. I can delete them one by one, but it would literally take me the whole day.  How can I resolve this on the finder level?  

Hello,My topic seems to have been deleted. I’m trying to get to it by clicking the link in my email, but it doesn’t work. For details, the topic’s title was “Deleting layer doesn't clear the space” and I had two answers from Srishti Bali.

I signed up for a free trial for the Creative Cloud Pro plan (annual, paid monthly). I forgot to cancel my free trial so I just got charged $67.99. Now I want to change my plan into something cheaper but I couldn’t find any option for that, I can only cancel the plan but that will cost >$300. Please help me out. I really cannot afford this, I need a cheaper plan or change into a cancellable plan. Thank you

I'm working in photo album designing, some times unwanted checked boxes with rainbow colours appearing and now it is duplicating a text and spreading everywhere in the document. It is wasting my effort and time.

I need to create individual PDF 'Certificates of Attendance' for every person who attended an event. Each needs to bear the name of the person.  I then need to email each person their own certificate. I was hoping there was a merge function that would allow me to create the personalised certificates and then send the certificate to each person in one (or two) actions. Is this possible?

I find that the automatically generated links either go to the wrong page (often off by 1 page) or are broken, even though the page numbers in the table are listed correctly. Is there a way to make this more accurate?

Hi everyone,I’m having an issue with Adobe Lightroom Classic version 15.2.After importing RAW files, the thumbnails do not appear in the Library module. The folder and file count show correctly, but the preview area stays blank.The only temporary solution is to completely restart Lightroom. After restarting, all thumbnails appear normally.Here are my system details: Lightroom Classic version: 15.2 Computer: Apple M3 Pro Memory: 18GB RAM GPU acceleration: Set to Auto File type: RAW “Generate previews in parallel”: Enabled Storage: [internal SSD or external drive – specify if external] This happens consistently after import. Restarting fixes it every time, but obviously that’s not ideal.Is this a known bug in 15.2, especially on Apple Silicon (M3 Pro)?Is there a permanent fix besides restarting the app?Thanks in advance.

I have an application which produces large PDF files that I need to compress using Adobe Acrobat Pro. While I am able to reduce the file size using the "Reduced Size PDF" or "Optimized PDF" options, the process currently requires manual steps.I am looking for a way to automate this workflow. Specifically, I would like to provide an input file name and have the PDF automatically compressed and saved to a specified location.I have also experimented with "Use Guided Actions", but this approach still requires manual interaction and does not fully automate the process.My question is:Is there a way to fully automate PDF compression in Adobe Acrobat Pro so that it can be controlled programmatically (for example, via JavaScript)? Is it something trustedFunction works for this purpose? Are there any sample codes available for this purpose?

I have printed a photo from photoshop and somehow the printing has become a mess, first time I printed the photo was faded, second time I printed (not sure what I changed to be honest, colorsync kept coming up and all. I said was Okay) and it printed in grey scale, now after hours of trying to just print a nice quality photo, It comes out willy nilly in either too dark, not right, or greyscale. so I would love to rest the print settings, just to go back to what it was prior to me going nuts today. but i do not want to reset the entire PS < i am worried I would lose my desktop settings and brushes would be removed, moved around etc that I have already set up years ago to my liking. Please help!thank you !! 

support told me to post a question to the forum. How do I do that?

I am unable to delete my card details form this  platform, thankfully I transferred all money, but now due to multiple failed transactions my card is blocked now[Profanity removed by moderator]

Hi, I contacted Adobe support on January 19, 2026 to cancel my subscription. The agent told me everything would be canceled and that I would not be charged for January or February.However, I can now see that I was charged for both months by Adobe Inc.My Adobe account currently shows no active plan, and when I try to contact support again, the chat says I need an active plan to speak to someone—so I can’t reach billing.Can an Adobe staff member/moderator please help escalate this to Billing/Refunds, or provide a way to contact support for a post-cancellation billing issue without an active plan?Thank you.(I can provide dates/amounts privately if needed.)

I have an unlimited subscription with Adobe Stock where I can download as much stock footage as I like. It’s a 12 month contract. Now I’ve hit an error since yesterday where I cannot download any footage whatsoever as this message keeps popping up: We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support.Learn & Support  Now I’ve tried it in incognito mode but still nothing works. 

 I’m currently migrating a panel built with CEP to UXP, and I’ve run into an issue with a specific function.In CEP, there is a function called ProjectItem.findItemsMatchingMediaPath().I used it directly from the root item like this:var matchedItems = app.project.rootItem.findItemsMatchingMediaPath(path, true); This allowed me to search the entire project tree from the root and return all items whose mediaPath matched.However, in UXP, this function appears to be available only on ClipProjectItem.I attempted to cast it as follows, but it does not work:const ppro = require(‘premierepro’);const activeProject = await ppro.Project.getActiveProject(); const rootItem = await activeProject.getRootItem(); // is FolderItem const rootProjectItem = await ppro.ProjectItem.cast(rootItem); // is ProjectItem const rootClipProjectItem = await ppro.ClipProjectItem.cast(rootProjectItem); // is null Is this behavior intended?If so, it seems the only option is to traverse the entire root tree manually to fi

One of my users has a printing problem: Very first time printing after opening Acrobat Reader, print window defaults to 11 copies. If she exits print then immediately prints again, copies is set to 1, until she closes Acrobat Reader. Doesn’t matter if she opens Acrobat then a PDF, or opens PDF which causes Reader to open. This happened with at least five different PDF files generated from different sources.If she opens a PDF while holding <Shift>+<Ctrl>, the print defaults to 1 copy… until she closes Acrobat.She should not have to hold <Shift>+<Ctrl> every time she wants to open Acrobat or a PDF, especially since at least one process she does automatically generates and opens a PDF.Anyone know how to get the FIRST print to stop defaulting to 11 copies?