Using the Community

I cant change my user name, can you please change it for me to : AJG

I have a gazillion extra preset copies in my essential sounds panel. I haven’t the foggiest idea how they got there. I can delete them one by one, but it would literally take me the whole day.  How can I resolve this on the finder level?  

Hello,My topic seems to have been deleted. I’m trying to get to it by clicking the link in my email, but it doesn’t work. For details, the topic’s title was “Deleting layer doesn't clear the space” and I had two answers from Srishti Bali.

I signed up for a free trial for the Creative Cloud Pro plan (annual, paid monthly). I forgot to cancel my free trial so I just got charged $67.99. Now I want to change my plan into something cheaper but I couldn’t find any option for that, I can only cancel the plan but that will cost >$300. Please help me out. I really cannot afford this, I need a cheaper plan or change into a cancellable plan. Thank you

I'm working in photo album designing, some times unwanted checked boxes with rainbow colours appearing and now it is duplicating a text and spreading everywhere in the document. It is wasting my effort and time.

I need to create individual PDF 'Certificates of Attendance' for every person who attended an event. Each needs to bear the name of the person.  I then need to email each person their own certificate. I was hoping there was a merge function that would allow me to create the personalised certificates and then send the certificate to each person in one (or two) actions. Is this possible?

I find that the automatically generated links either go to the wrong page (often off by 1 page) or are broken, even though the page numbers in the table are listed correctly. Is there a way to make this more accurate?

Hi everyone,I’m having an issue with Adobe Lightroom Classic version 15.2.After importing RAW files, the thumbnails do not appear in the Library module. The folder and file count show correctly, but the preview area stays blank.The only temporary solution is to completely restart Lightroom. After restarting, all thumbnails appear normally.Here are my system details: Lightroom Classic version: 15.2 Computer: Apple M3 Pro Memory: 18GB RAM GPU acceleration: Set to Auto File type: RAW “Generate previews in parallel”: Enabled Storage: [internal SSD or external drive – specify if external] This happens consistently after import. Restarting fixes it every time, but obviously that’s not ideal.Is this a known bug in 15.2, especially on Apple Silicon (M3 Pro)?Is there a permanent fix besides restarting the app?Thanks in advance.

I have an application which produces large PDF files that I need to compress using Adobe Acrobat Pro. While I am able to reduce the file size using the "Reduced Size PDF" or "Optimized PDF" options, the process currently requires manual steps.I am looking for a way to automate this workflow. Specifically, I would like to provide an input file name and have the PDF automatically compressed and saved to a specified location.I have also experimented with "Use Guided Actions", but this approach still requires manual interaction and does not fully automate the process.My question is:Is there a way to fully automate PDF compression in Adobe Acrobat Pro so that it can be controlled programmatically (for example, via JavaScript)? Is it something trustedFunction works for this purpose? Are there any sample codes available for this purpose?

I have printed a photo from photoshop and somehow the printing has become a mess, first time I printed the photo was faded, second time I printed (not sure what I changed to be honest, colorsync kept coming up and all. I said was Okay) and it printed in grey scale, now after hours of trying to just print a nice quality photo, It comes out willy nilly in either too dark, not right, or greyscale. so I would love to rest the print settings, just to go back to what it was prior to me going nuts today. but i do not want to reset the entire PS < i am worried I would lose my desktop settings and brushes would be removed, moved around etc that I have already set up years ago to my liking. Please help!thank you !! 

support told me to post a question to the forum. How do I do that?

I am unable to delete my card details form this  platform, thankfully I transferred all money, but now due to multiple failed transactions my card is blocked now[Profanity removed by moderator]

Hi, I contacted Adobe support on January 19, 2026 to cancel my subscription. The agent told me everything would be canceled and that I would not be charged for January or February.However, I can now see that I was charged for both months by Adobe Inc.My Adobe account currently shows no active plan, and when I try to contact support again, the chat says I need an active plan to speak to someone—so I can’t reach billing.Can an Adobe staff member/moderator please help escalate this to Billing/Refunds, or provide a way to contact support for a post-cancellation billing issue without an active plan?Thank you.(I can provide dates/amounts privately if needed.)

I have an unlimited subscription with Adobe Stock where I can download as much stock footage as I like. It’s a 12 month contract. Now I’ve hit an error since yesterday where I cannot download any footage whatsoever as this message keeps popping up: We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support.Learn & Support  Now I’ve tried it in incognito mode but still nothing works. 

 I’m currently migrating a panel built with CEP to UXP, and I’ve run into an issue with a specific function.In CEP, there is a function called ProjectItem.findItemsMatchingMediaPath().I used it directly from the root item like this:var matchedItems = app.project.rootItem.findItemsMatchingMediaPath(path, true); This allowed me to search the entire project tree from the root and return all items whose mediaPath matched.However, in UXP, this function appears to be available only on ClipProjectItem.I attempted to cast it as follows, but it does not work:const ppro = require(‘premierepro’);const activeProject = await ppro.Project.getActiveProject(); const rootItem = await activeProject.getRootItem(); // is FolderItem const rootProjectItem = await ppro.ProjectItem.cast(rootItem); // is ProjectItem const rootClipProjectItem = await ppro.ClipProjectItem.cast(rootProjectItem); // is null Is this behavior intended?If so, it seems the only option is to traverse the entire root tree manually to fi

One of my users has a printing problem: Very first time printing after opening Acrobat Reader, print window defaults to 11 copies. If she exits print then immediately prints again, copies is set to 1, until she closes Acrobat Reader. Doesn’t matter if she opens Acrobat then a PDF, or opens PDF which causes Reader to open. This happened with at least five different PDF files generated from different sources.If she opens a PDF while holding <Shift>+<Ctrl>, the print defaults to 1 copy… until she closes Acrobat.She should not have to hold <Shift>+<Ctrl> every time she wants to open Acrobat or a PDF, especially since at least one process she does automatically generates and opens a PDF.Anyone know how to get the FIRST print to stop defaulting to 11 copies?

I’m trying to convert a table in a PDF file to Excel.  The columns and rows are incredibly obvious to anyone looking but Acrobat cannot get it right.  Columns that don’t exist are inserted, cells that are individual are merged, etc. etc.  The file I’m working with has about 20 pages and it gets the first handful right and then suddenly goes off the rails and I can’t even begin to guess what it’s thinking.  How do I share the file I’m working on with Support so that I can find a solution.  When I had Able2Extract I never had this issue.  

Just wondering and looking for confirmation regarding what the title sez.

​@Sumeet Kumar Choubey, the Premiere Mobile forum doesn’t have a Create Post button. Tested in Chrome, Safari, and Firefox on Mac OS 26.2.  

When I open the FrameMaker community on my mobile phone, I get a dialog to switch the language from English to German. However, there is only half of this large dialog visible, and I cannot cancel it.My mobile phone language is German. I want to use the forum in English, but cannot cancel this dialog. The buttons are outside of my mobile phone screen.

I need my refund as I was using the trial version and I wasn't satisfied and I cancelled my subscription immediately before trial period end and I was still charged 340rs for a months subscription.I would like my money to be refunded 

I have written some CSS to improve the display of the new forums.It is focused on better readability (font sizes and weights) and reducing wasted space.It also includes indication of visited posts (gray text). The stylesheet is free to use at your own risk, and you can edit it to taste.Be aware that future updates of the forum software may lead to unexpected results when using injected css. The Photoshop main page is coded differently than the other main pages, so there are some inconsistencies. The most important one being that the Photoshop main page will display "Welcome to the community" instead of "Photoshop ecosystem" at the top. All other main pages use the name of the application here. To use, open the attached file (Adobe-forums.css) in a plain text editor.If you have trouble opening it, change the extension from .css to .txt.Then copy the contents of the file (not the file itself) into a CSS injector extension for your web browser.I use the excellent User JavaScript and CSS e

This search query in the Premiere Mobile forum says there are 53 results, but no results are actually displayed:https://community.adobe.com/search?q=filename%20lut&category=Premiere%20Mobile%20%3E%20Bug%20Reports  

File security permissions inheritance (NTFS ACL) is broken when Acrobat overwrites files with Protected Mode enabled.When Acrobat overwrites a file in Protected Mode, the resulting PDF inherits the ACL of the sandbox temp file (%LocalAppData%\Temp\acrobat_sbx\).Hence the overwritten file becomes accessible only to the account that performed the overwrite operation.Other users on the network who access the shared folder using different credentials (e.g., a shared user account) can no longer see or open the file.Process:1. Acrobat opens the PDF inside its sandbox (Protected Mode).2. When overwriting an existing file, it writes a temporary copy to:   %LocalAppData%\Temp\acrobat_sbx\3. That folder inherits the restrictive ACLs of the root TEMP directory (typically SYSTEM/Admins only).4. Acrobat then replaces the original file using its internal sandbox I/O.   This replace operation preserves the sandbox ACL instead of reapplying the shared folder’s inherited permissions.5. Result: users on

I am reporting an problem with publishing a project in Adobe XD. When the project file contains embedded images or other multimedia assets, it is not possible to generate a shareable link for the client. The publishing process does not complete successfully.After removing all graphic and multimedia files, the link is generated correctly. The issue appears to be related to handling or uploading assets within the project. I would appreciate your help in diagnosing and resolving this problem.